Engage with your customers effortlessly across all channels. LiveAgent, the omnichannel cloud-based call center software is all you’ll ever need to provide reliable and personalized service to your customers.
Our VoIP (voice over internet protocol) call center phone system is equipped with advanced features such as IVR, call back requests, ACD, smart call routing, call transfers, unlimited call recording, and HD video calls — and that’s just the beginning.
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LiveAgent’s call center software is directly within every communication channel you use to speak to your customers and prospects
LiveAgent’s web based call center is a cost-effective solution for local and international inbound and outbound calling. There are no hidden usage fees or extra charges. We continuously add new features and improve our software, so your virtual call center will always be equipped with the latest technology — free of charge.
LiveAgent’s call center software is reliable and scalable, which makes it the perfect call center solution for small businesses and large enterprises alike. We offer 24/7 support across multiple communication channels, 365 days a year, and in multiple languages.
Set up your virtual call center and start providing professional voice support in a matter of minutes. Choose your VoIP provider from our partners’ list, set up unlimited agent devices, and start answering phone calls directly from your browser.
Your call center setup doesn’t need to be nightmare. With LiveAgent you can get started with just a few clicks.
Ensure your telephone call center is being used properly and that your customers are receiving the best service possible by monitoring call statistics, usage, agent availability, and agent ratings through a unified reporting dashboard.
Identify gaps in performance by reviewing all call center metrics and improve your service performance from the actionable insights that you find.
LiveAgent offers a built-in CRM but also integrates seamlessly with other major CRM (customer relationship management) providers. Save, edit, and view your customer’s data in real-time to ensure the best customer experience possible.
LiveAgent integrates with multiple customer relationship management software including SharpSpring, SalesFlare, PipeDrive, Vectera, and Highrise. Don’t see your preferred CRM on the list? Reach out to us and we’ll be more than happy to add it.
LiveAgent’s omnichannel call center software is packed with powerful automation features that can boost your agent’s productivity. Automate task distribution (including calls using ACD), mundane and repetitive tasks, and give your contact center agents the flexibility to focus on more important tasks that improve customer satisfaction and loyalty while leading to more sales opportunities.
LiveAgent’s call center software is GDPR compliant, HTTPS encrypted, and successfully passed the Google OAuth API verification audit.
Our cloud-based contact center solution runs on a secure connection using HTTPS protocol. All communication between your browser and the cloud contact center is encrypted, including your live chats, call center calls, and email communication.
LiveAgent servers are hosted at Tier III+ or IV or PCI DSS, SSAE-16, or ISO 27001 compliant facilities. Our data center facilities are in a secured perimeter with multi-level security zones, 24/7 manned security, CCTV video surveillance, multifactor identification, and more.
Our network is protected by redundant firewalls, best-in-class router technology, secure HTTPS transport over public networks, and network Intrusion Detection and/or Prevention technologies (IDS/IPS) which monitor and/or block malicious traffic and network attacks.
LiveAgent is a fully GDPR compliant call center software that adheres to all GDPR guidelines. Our contact center software also successfully passed Google’s OAuth API verification audit in January of 2020.
We offer concierge migration services from most popular help desk solutions.
LiveAgent call center software is easy to use, but powerful enough to impress professionals. We offer an intuitive UI with a unified agent desktop in the form of a centralized universal inbox. Every customer interaction is neatly organized in the omnichannel system and can be easily located through tags, special filters, or the search bar.
By providing your contact center agents with a holistic overview of each ticket and each customer’s problem resolution journey, your agents can ensure your customers have a seamless, personalized customer support experience across all service channels.
LiveAgent call center software is flexible, scalable, fully customizable, and easy to manage. Whether your business is in the e-commerce, healthcare, education, automotive, or SaaS industry, our contact center’s advanced technology like IVR and ACD can streamline your support process by directing callers to the appropriate departments or agents.
Connect all your social media accounts with our contact center software to improve agent productivity and keep your customer’s data secure. LiveAgent help desk software integrates with Instagram, Twitter, Facebook, Facebook Messenger, and Viber.
LiveAgent helpdesk software boasts the fastest live chat widget on the market. Convert website visitors to customers in a matter of seconds. Reach out proactively, offer personalized and knowledgeable help, and enjoy improved customer satisfaction while generating more sales.
Streamline all customer queries into a centralized omnichannel agent desktop with our ticketing software. Assign tickets to different departments and agents, and organize each query according to tags, priority, or date received. View each customer’s problem resolution journey from start to finish, across different support channels, and in a context-rich format with our hybrid ticket stream.
Create and stylize your very own knowledge base using our WYSIWYG (What You See Is What You Get) editor. Improve customer satisfaction by providing your customers with self-help tools such as how-to-articles, FAQs, or community forums.
LiveAgent call center software was built with flexibility, scalability, and team collaboration in mind. Because every business (regardless of its size or the industry it’s in) has different needs, our contact center is fully customizable.
Our software can be scaled for operations of any size and any purpose, whether your contact center specializes in inbound customer service, outbound sales, or both. Our professional consultants or technical staff can assist you in creating the most efficient, effective software solution to fit your needs.
Whether you’re in the healthcare industry, SaaS, automotive, or have in-house or remote teams, LiveAgent can be tailored to fit your needs.
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Our omnichannel call center software has won over 20 awards in 2020 alone, due to its omnichannel capabilities, powerful native CRM, and advanced CRM integrations. Discover how LiveAgent creates seamless transitions from one channel to another today.
LiveAgent contact center software is GDPR compliant, Google OAuth Verified, HTTPS encrypted, and stores customer data in Tier III+ or IV or PCI DSS, SSAE-16, or ISO 27001 compliant facilities.
LiveAgent call center software is offered at a freemium pricing model. We offer free call center software as well as an advanced paid version that’s offered for an affordable price.
LiveAgent call center software is completely cloud-based. Access your contact center’s powerful features with ease every single day.
Give your customers the option to contact you through the support channels they prefer. Whether it’s through live chat, email, voice, video, social media, or web chat, LiveAgent is ready to deliver the seamless omnichannel customer experience that your clients expect.
Deliver highly personalized, knowledgeable, and context-rich service with our contact center solution and enjoy improved long-lasting customer relationships, higher customer satisfaction, improved customer loyalty, and more sales opportunities.
Roman Bosch
Partly
It’s a pleasure to have a great portal that improves our customer service.
Christine Preusler
HostingAdvice
LiveAgent empowers our agents to provide better, faster, and more accurate support.
Karl Dieterich
Covomo
LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
Hendrik Henze
HEWO Internetmarketing
We have been using LiveAgent since August and we are really satisfied with it.
Razvan Sava
Webmaster Deals
Since we are using LiveAgent our response time increased by 60%.
Taras Baca
XperienceHR
Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
Andrej Ftomin
TAZAR Group
I have to say, I have never experienced such a professional customer approach.
Matt Janaway
The Workplace Depot
We find LiveAgent to be the best live chat solution by far.
Viviane Carter
CSI Products
We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
Christian Lange
Lucky-Bike
With LiveAgent we’re able to give our customers support wherever they are.
Jens Malmqvist
Projure
I can recommend LiveAgent to anyone interested in making their customer service better and more effective.
Catana Alexandru
Websignal
I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.
Jan Wienk
All British Casino
With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.
Allan Bjerkan
Norske Automaten
LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
Sissy Böttcher
Study Portals
We like it because it is easy to use and offers great functionality, such as useful reporting features.
Peter Koning
TypoAssassin
We love LiveAgent - it makes supporting our customers easy.
Aranzazu F
Factorchic
We like to offer our customers the best support experience. That’s why we chose LiveAgent.
Rick Nuske
MyFutureBusiness
From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
Vojtech Kelecsenyi
123-Nakup
LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
Rafael Kobalyan
Betconstruct
Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
Martin Drugaj
Atomer
We’ve been using LiveAgent since 2013. We can't imagine working without it.
Ivan Golubović
AVMarket
It's a cost-effective solution that can help you with a large amount of support requests via different channels.
Rustem Gimaev
Antalya Consulting Language Center
Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
Randy Bryan
tekRESCUE
LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
Timothy G. Keys
Marietta Corporation
I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
Mihaela Teodorescu
eFortuna
The support team always responded promptly with quick to implement solutions.
Hilda Andrejkovičová
TrustPay
It helps us categorize the nature of the tickets and statistically track what our clients need most.
Alexandra Danišová
Nay
We see LiveAgent as a great tool for communicating with customers.
Samuel Smahel
m:zone
LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
David Chandler
Volterman
Simply put - LiveAgent beats everything out there at this, or even higher, price-points.
Take our award-winning omnichannel call center software for a spin. Test our powerful CRM integrations and discover how you can deliver seamless customer experiences across all service channels. Request a demo, or create a free 14-day trial to see all that LiveAgent call center software has to offer.
LiveAgent’s call center software integrates with multiple communication channels and offers nearly 200 features.
Call center software is a solution that helps businesses manage inbound phone calls from their customers. It can have a multitude of features such as centralized phone calls from landlines or websites, routing calls, or even call recording. A call center software should also help call center agents access important information about their customers such as order history, contact information, and previous tickets.
A call center software works by centralizing and routing calls from landlines or websites into your software. If a customer calls, the software scans its database of customers to see if it has any prior information about the caller. That information is then accessed by an agent and reviewed before picking up the call. Meanwhile, the call is queued. Once answered, the calls are recorded for training and quality purposes.
IVR is an interactive voice response technology. IVR enables computers to interact with humans through the use of voice commands or tones from a keypad. IVR is used in a call center environment to route calls to appropriate agents or departments. IVR can also be used to retrieve account information or provide feedback.
The main function of a call center is to enable customers to call businesses with any questions they might have regarding products, policies, returns, functionality, troubleshooting, or feedback.
The price depends on the quality of the software you choose. LiveAgent is an all-in-one help desk solution that also includes a call center. The price is derived based on how many agents your company needs per month. Our All-inclusive subscription contains a full-stack call center, which is $39 a month per agent.
Call center software benefits include improved agent efficiency, customer engagement, customer experience, and increased sales.
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