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Engage with your customers effortlessly across all channels. LiveAgent, the omnichannel cloud-based call center software is all you’ll ever need to provide reliable and personalized service to your customers.
Our VoIP (voice over internet protocol) call center phone system is equipped with advanced features such as IVR, call back requests, ACD, smart call routing, call transfers, unlimited call recording, and HD video calls — and that’s just the beginning.
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What is call center software?
Call center software is a system that allows your business to deal with both incoming and outgoing calls successfully. The term call center software is often used interchangeably with contact center software.
The main difference is that the contact center software allows the business to connect multiple channels into one interface. Thus, your customers can contact you through phone, email, forum, social media, live chat, etc.
The benefits of using call center software include quality assurance, reduced call abandonment rate, improved agent efficiency, better customer experience, and increased sales.
How can you benefit from LiveAgent's robust call center software?
Personalized customer experiences
Call center software solution allows your agents to deal with all customer support calls effectively. The key features that create superior customer experiences are automatic call distribution, IVR, and internal calls.
Every business should strive to improve the customer experience (CX), as positive experiences are memorable and often result in prolonged customer loyalty and an increase sales for businesses of all sizes.
Enhanced productivity
There are two main call center capabilities that can help you enhance your agents’ productivity. One of them is IVR, and the other is skill-based routing which allows your business to immediately connect a customer to the correct agent or a department.
The IVR solution creates a better customer journey since your customers are less likely to be transferred unsuccessfully. As a result, customer service agents can solve more inquiries effectively and efficiently.
Improved quality of customer service teams
One standard feature that is quite underused but really beneficial is the unlimited call recording feature. A lot of businesses assume it is only used as a prevention tool against legal actions. However, this is also a great way to pinpoint areas of improvement.
Real-time analytics of customer support calls allows you to recognize the strengths and weaknesses of your agent’s performance, which can help you create an ultimate plan for continuous improvement. Additionally, it can represent a form of training for new customer service agents since it is a great way to learn the company processes from examples.
Overall, all of these actions can drastically improve customer satisfaction since your business will be able to provide better support.
Call center with unlimited history
LiveAgent’s call center software is directly integrated with every communication channel you use to communicate with your customers and prospects
Cloud-based call center software
Unparalleled
savings
LiveAgent’s web based call center is a cost-effective solution for local and international inbound and outbound calling. There are no hidden usage fees or extra charges. We continuously add new features and improve our software, so your virtual call center will always be equipped with the latest technology — free of charge.
Reliable, professional call center
LiveAgent’s call center software is reliable and scalable, which makes it the perfect call center solution for small businesses and large enterprises alike. We offer 24/7 support across multiple communication channels, 365 days a year, and in multiple languages.
Simple, yet powerful call center
Set up your virtual call center and start providing professional voice support in a matter of minutes. Choose your VoIP provider from our partners’ list, set up unlimited agent devices, and start answering phone calls directly from your browser.
LiveAgent call center software highlights
Inbound calling
Outbound calling
Internal calls
Call transfers
Unlimited call recordings
Call routing
Multiple supported call devices
Softphones
Omnichannel agent desktop
Native and external CRM integrations
Secure and compliant/ Encrypted
ACD - Automatic call distribution
Integrates with over 99% of VoIP providers
Start using our call center software today
Your call center setup doesn’t need to be nightmare. With LiveAgent you can get started with just a few clicks.
Complete overview of your contact center solution
Ensure your telephone call center is being used properly and that your customers are receiving the best service possible by monitoring call statistics, usage, agent availability, and agent ratings through a unified reporting dashboard in LiveAgent’s advanced analytics features.
Identify gaps in performance by reviewing all call center metrics and improve your service performance from the actionable insights that you find.
Use our native CRM or integrate your own
LiveAgent offers a built-in CRM but also integrates seamlessly with other major CRM (customer relationship management) providers. Save, edit, and view your customer’s data in real-time to ensure the best customer experience possible.
LiveAgent integrates with multiple customer relationship management software including SharpSpring, SalesFlare, PipeDrive, Vectera, and Highrise. Don’t see your preferred CRM on the list? Reach out to us and we’ll be more than happy to add it.
Powerful automation for workflow management
LiveAgent’s omnichannel call center software is packed with powerful automation features that can boost your agent’s productivity. Automate task distribution (including calls using ACD), mundane and repetitive tasks, and give your contact center agents the flexibility to focus on more important tasks that improve customer satisfaction and loyalty while leading to more sales opportunities.
Easily manage your remote workforce
Nowadays, remote work is the new normal. You need to have business tools to accommodate these new conditions. LiveAgent provides a cloud call center for the best remote workforce optimization so you can automate processes, view data, and do more for each remote agent.
Top-notch data privacy and security
LiveAgent’s call center software is GDPR compliant, HTTPS encrypted, and successfully passed the Google OAuth API verification audit.
Product
security
Our cloud-based contact center solution runs on a secure connection using HTTPS protocol. All communication between your browser and the cloud contact center is encrypted, including your live chats, call center calls, and email communication.
Data center
security
LiveAgent servers are hosted at Tier III+ or IV or PCI DSS, SSAE-16, or ISO 27001 compliant facilities. Our data center facilities are in a secured perimeter with multi-level security zones, 24/7 manned security, CCTV video surveillance, multifactor identification, and more.
Network
security
Our network is protected by redundant firewalls, best-in-class router technology, secure HTTPS transport over public networks, and network Intrusion Detection and/or Prevention technologies (IDS/IPS) which monitor and/or block malicious traffic and network attacks.
Call center software features
Happy customers are the best customers
We offer concierge migration services from most popular help desk solutions.
Stay organized with a unified agent desktop
LiveAgent call center software is easy to use, but powerful enough to impress professionals. We offer an intuitive UI with a unified agent desktop in the form of a centralized universal inbox. Every customer interaction is neatly organized in the omnichannel system and can be easily located through tags, special filters, or the search bar.
By providing your contact center agents with a holistic overview of each ticket and each customer’s problem resolution journey, your agents can ensure your customers have a seamless, personalized customer support experience across all service channels.
Contact center that's easy to manage
LiveAgent call center software is flexible, scalable, fully customizable, and easy to manage. Whether your business is in the e-commerce, healthcare, education, automotive, or SaaS industry, our contact center’s advanced technology like IVR and ACD can streamline your support process by directing callers to the appropriate departments or agents.
All-in-one call center solution for small businesses and large organizations
Connect all your social media accounts with our contact center software to improve agent productivity and keep your customer’s data secure. LiveAgent help desk software integrates with Instagram, Twitter, Facebook, Facebook Messenger, and Viber.
LiveAgent helpdesk software boasts the fastest live chat widget on the market. Convert website visitors to customers in a matter of seconds. Reach out proactively, offer personalized and knowledgeable help, and enjoy improved customer satisfaction while generating more sales.
Streamline all customer queries into a centralized omnichannel agent desktop with our ticketing software. Assign tickets to different departments and agents, and organize each query according to tags, priority, or date received. View each customer’s problem resolution journey from start to finish, across different support channels, and in a context-rich format with our hybrid ticket stream.
Create and stylize your very own knowledge base using our WYSIWYG (What You See Is What You Get) editor. Improve customer satisfaction by providing your customers with self-help tools such as how-to-articles, FAQs, or community forums.
Countless customization options
LiveAgent call center software was built with flexibility, scalability, and team collaboration in mind. Because every business (regardless of its size or the industry it’s in) has different needs, our contact center is fully customizable.
Our software can be scaled for operations of any size and any purpose, whether your contact center specializes in inbound customer service, outbound sales, or both. Our professional consultants or technical staff can assist you in creating the most efficient, effective software solution to fit your needs.
Whether you’re in the healthcare industry, SaaS, automotive, or have in-house or remote teams, LiveAgent can be tailored to fit your needs.
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Advanced, affordable, easy to use, omnichannel call center software
Top-notch security
LiveAgent contact center software is GDPR compliant, Google OAuth Verified, HTTPS encrypted, and stores customer data in Tier III+ or IV or PCI DSS, SSAE-16, or ISO 27001 compliant facilities.
Affordable software
LiveAgent call center software is offered at a freemium pricing model. We offer free call center software as well as an advanced paid version that’s offered for an affordable price.
Cloud-based SaaS
LiveAgent is a cloud based call center solution. Access your contact center’s powerful features with ease every single day.
Omnichannel, personalized experiences
Give your customers the option to contact you through the support channels they prefer. Whether it’s through live chat, email, voice, video, social media, or web chat, LiveAgent is ready to deliver the seamless omnichannel customer experience that your clients expect.
Deliver highly personalized, knowledgeable, and context-rich service with our contact center solution and enjoy improved long-lasting customer relationships, higher customer satisfaction, improved customer loyalty, and more sales opportunities.
What do our customers think?
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
All support channels under one roof
LiveAgent’s call center software integrates with multiple communication channels and offers nearly 200 features.
Call center software FAQ
What is call center software?
Call center software is a solution that helps businesses manage inbound phone calls from their customers. It can have a multitude of features such as centralized phone calls from landlines or websites, intelligent routing, auto dialer, or even call recording. A call center software should also help call center agents access important information about their customers such as order history, contact information, and previous tickets.
How does call center software work?
A call center software works by centralizing and routing calls from landlines or websites into your software. If a customer calls, the software scans its database of customers to see if it has any prior information about the caller. That information is then accessed by an agent and reviewed before picking up the call. Meanwhile, the call is queued. Once answered, the calls are recorded for training and quality purposes.
What is IVR in a call center environment?
IVR is an interactive voice response technology. IVR enables computers to interact with humans through the use of voice commands or tones from a keypad. IVR is used in a call center environment to route calls to appropriate agents or departments. IVR can also be used to retrieve account information or provide feedback. Therefore, it is a great solution for businesses.
What is the function of a call center?
The main function of a call center is to enable customers to call businesses with any questions they might have regarding products, policies, returns, functionality, troubleshooting, or feedback.
How much does call center software cost?
The price depends on the quality of the software you choose. LiveAgent is an all-in-one help desk solution that also includes a call center. The price is derived based on how many agents your company needs per month. Our All-inclusive subscription contains a full-stack call center, which is $39 a month per agent.
What are the benefits of the call center software?
Call center software benefits include improved agent efficiency, customer engagement, customer experience, and increased sales.
Related Resources to Call center software
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