Call Center Software
All your favourite call center features are now directly built into LiveAgent. No need to rely on external 3rd party solutions as everything is neatly integrated in order to provide you the true, consistent multi-channel help desk experience. Simple installation meets the accessibility, user friendly UI and great amount of features.
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Call center software is only one part of a complex solution
With LiveAgent you can connect unlimited amount of numbers and route them to the specific department, so the right agents can answer the right questions. Routing is automatic and based on your rules.
99%+ VoIP providers support LiveAgent's call center. Find your favourite one and simply "plug in" the number and start answering the request via phone.
The "Edit" button opens up settings tied to that number. Deploying IVR to your installation makes the job of your agents much easier, since customers can quickly select the specific topic they want to discuss.
Call center is the third key component of LiveAgent, our multi channel help desk. This solution gives you the ability to connect different types of softphones and regular hardware phones.
LiveAgent's call center is set up in a matter of minutes after which you can accept phone calls from all over the world - regular phone calls, PC-to-PC calls or combination of these two.
Simultaneously Chat with your customers, no need to spell anything over the phone anymore. Your conversations and Chats will be kept in one Ticket.
Reports show you detailed overview of the calls, slots and queue for the selected time frame. See how many calls happened and how quickly your agents responded to them.
Quickly select the additional reports, which will give you even powerful insights to the performance of your customer support department.
LiveAgent also supports video calls without the need to rely on any externall 3rd party solution. See your customers face-to-face and provide even better customer support.
LiveAgent connects with 99+% of VoIP providers
Problem Slow customer support
Customers want to have personalized approach the moment they start the call or live chat. In fact more than 63% of customers expect the companies to provide fast, on point and quick answer with zero repeats or any kind of mistakes. Losing the existing customer is much worse situation for all of the companies than acquiring new one. Personalized customer support has a huge impact on the health of your business.
Solution Voice support
Offer branded or localized experience with specific welcome messages for different brands, departments, and phone numbers. Your customers will select the specific issue they want to tackle on the phone call, which saves time and resources on both sides. Easily connect them with specific department thanks to integrated voice response (IVR) in your LiveAgent installation and provide class-leading customer support.
All-in-one call center software
Cloud Based Call Center Software
LiveAgent gives you endless possibilities to provide a seamless customer experience over email, chat, and phone. Now, with a built in call center.
Connect your VoIP Provider
Choose from pre-made integrations or let us connect LiveAgent with your SIP provider for free.
Receive calls from your website
Place a "Call us" button on your website and start receiving calls right away.
Make unlimited internal calls
Your colleagues are in a different office and Slack is not effective enough? Call them, with no limits.
Outbound calls and follow ups
Connect with your customers with outbound or follow up calls.
Inbound and Outbound calling
Receive unlimited inbound calls from customers and enjoy unlimited voice recordings. Follow up or provide proactive support with outbound calls.
Unlimited call recordings
Safely record and store all of your calls for legal and training purposes or improving your customer service. It does not matter which industry or business size your company is coming from, call recording is proven to be one of the most effective means for issue resolution, security, and in various cases meeting compliance needs. Unlimited call recording ensures that you are always protected with high quality recordings of your calls whenever you need them most. All your recordings are stored as regular tickets with the same look.
Smart call routing
LiveAgent’s call center automatically routes the calls based on either priority or on random assignment. Selecting the priority will assign the call with the highest priority to the agent, who had been inactive for the longest time since the last call. Random assignment will distribute calls to all available agents, therefore creating equal environment for all agents.
Integrated video chat
Bring your customer support to another level with integrated video chat tool without the need to select and rely any external solution (eg Skype or Hangouts for business). This way you can provide even more personal way of communicating with your customers. Our solution is completely browser based and part of your All-Inclusive plan without any additional fees. Video calls are stored as tickets in your specific departments.
Why LiveAgent call center software?
- Easy installation & lifetime updates
- Unlimited storage for call recordings
- Free internal calls within departments
- 99%+ of supported VoIP partners
- Support for wide range of devices
- Low price month and no extra charges
Simple Pricing, Immediate ROI
- Custom Domain
- E-mail support
- Contact Forms
- Forum & Knowledge Base
- Mobile App
$15 / agent per month
- + Ticket Plan
- Live Chat
- Visitors Monitoring
- Chat Invitations
- Feedback Management
$29 / agent per month
All inclusive Plan
- + Chat Plan
- Call Support
- Video Call
- Time Tracking
$39 / agent per month
And Chose Your Plan Later