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Call Center Software

Your full-stack call center software awaits

Engage with your customers effortlessly across all channels. LiveAgent, the omnichannel cloud-based call center software is all you’ll ever need to provide reliable and personalized service to your customers.

Our VoIP (voice over internet protocol) call center phone system is equipped with advanced features such as IVR, call back requests, ACD, smart call routing, call transfers, unlimited call recording, and HD video calls — and that’s just the beginning.

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Call center software in your helpdesk

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What is call center software?

Call center software solutions are systems that allow call center agents to handle inbound calls and outbound calls. These solutions are ideal for more personal customer relationship management, and for providing quick customer support.

Call center software demo

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Explore our virtual call center software

Experience our key features with a free LiveAgent trial and see what it’s like to provide professional services with our solution. See how easy it is to set up a call center, add VoIP numbers or configure IVR with our powerful tool

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Create personalized customer experiences with LiveAgent

Our contact center tool can help you create the ultimate customer engagement platform, and help you increase customer loyalty. Show your customers amazing support with our help desk solution and solve time intensive issues fast.

Go above customer expectations

  • Create personalized experiences for customers
  • Improve the quality of customer interactions
  • Provide a seamless customer journey
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Complete overview of your call center solution

Manage customer support center operations with ease thanks to our all-in-one solution. Get your call center productivity to the highest level and improve the quality of customer interactions with LiveAgent.

Cloud-based call center software features​​

Powerful features that help you improve communication over phone and provide exceptional customer experiences .

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Internal calls

Internal calls is a function that allows you to communicate with you colleagues during their shifts in case of need, alternatively allows you to transfer calls.

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Omnichannel help desk software

Our omnichannel call center software can handle multiple channels – our call center, Facebook, Instagram, Twitter, Viber, live chat, customer portal, email, and more.

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Click-to-call and mail-to capability

Our web based call center has the ability to call any web number. Click the number you’d like to call, and LiveAgent will do the rest. It can also utilize mail-to protocols.

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Call transfers

Our call center has attended and consultative transfers. Attended transfers raise customer satisfaction, and ensure the caller is tied to an agent before the call is terminated.

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VoIP call center phone system

LiveAgent call center integrates with over 99% of VoIP providers with SIP Trunk. Don’t see your preferred VoIP partner? Contact us and we’ll be happy to add it to our list.

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Call back features

Increase customer satisfaction by entrusting customers to request callbacks when they don’t have the time to wait, or when your agents are too busy to answer.

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Outbound call center software

Support your customers by reaching out to them with our manual outbound call center. Improve customer relations, and optimize outbound customer interactions.

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Call routing to a personal device

Agents have the option to route incoming calls to a personal device, such as a mobile phone. Use ours via forward to a GSM phone number or our LivePhone app.

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Multiple supported call devices and phone numbers

Connect unlimited call devices and phone numbers with your call center solution. LiveAgent is compatible with both hardware and virtual call devices such as softphones.

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Omnichannel agent desktop

LiveAgent’s all-in-one call center solution offers a context-rich desktop. Give your call center with transitions between answering calls and finding client data.

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Native and third-party CRM integrations

Your contact center space can ensure your agents provide personalized service at all times with one of our three CRM integrations. You can also use our native CRM tools.

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Computer telephony integration (CTI)

Integrate your computers, laptops, and hardware phones with LiveAgent. Answer and make calls with ease, while providing your customers with great customer support.

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In-app push notifications

Enable push notifications in the LivePhone app, and it will alert you with a push notification every time there’s a ringing chat, call, or incoming ticket.

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Call logs

Review your interactions about calls that have been made, received, answered, or missed by agents. Get context on customer history thanks to call logs and history features.

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Interactive voice response (IVR)

LiveAgent call center software supports IVR trees. Record your own messages or upload pre-recorded files into your LiveAgent voice response system for intelligent routing.

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Automatic call distribution (ACD)

Our call center app distributes calls according to agent priority or random assignment. Pick which setting suits you, as well as custom settings such as pause times.

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Call recording

Get context on customer history with unlimited call recording that stores every call. Play them back anytime to see how to provide an exceptional customer experience.

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Softphones

Our business call center software is compatible with many cloud VoIP phone systems. Connect them to your LiveAgent call center and call with devices you prefer.

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Inbound call center software

Our comprehensive call center solution can manage multiple devices for calls. The system notifies you each time someone is trying to call you on any number.

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Built-in knowledge base

Provide 24/7 support and improve customer satisfaction even when your agents are offline. Use our knowledge base for offline support.

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Historical reports

Use our historical reports to improve your customer service. Use graphs or charts, and segment your data in any way you want. Keep track of calls, idle time, and more.

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Video call software

Our web based call center software enables contact center agents to video chat with customers. Video calls support video, voice and chat without the ability to record.

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Fast solutions

Connect with customers faster

LiveAgent call center is easy to set up, and easy to use. Thanks to full integration with our ticketing system, you can make and answer calls faster. Short average reach time can help you solve issues a lot faster.

  • Provide faster support with less waiting and create happier customers
  • Solve customer issues promptly and on a personal level
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20s

Average reach time

Integrate your multi-channel ticketing software with apps you use on a daily basis. We have over 150 integrations available via plugins.

Better reach

Spread your reach and improve your support

Calls are still one of the most popular ways of reaching help desks, which makes calls one of the fastest ways to satisfy your customers. Get one of the most popular customer communication channels and reach more customers. 

  • Get a popular customer communication channel for your help desk
  • Reach more customers, solve more issues and increase ROI
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50 %

of all customers make calls

A half of your customer base might be waiting for an option to call you instead of sending emails. Even a few phone lines can improve customer satisfaction.

Quality service

Provide quality customer service

Solve issues on a personal level with real conversation and understanding. Calls can help you deal with customers on a different level while allowing you to avoid lengthy conversations via emails. You can also use video calls. 

  • Resolve time-intensive issues personally via phone 
  • Add video calls and call with customers face to face
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70 %

Average resolution rate

Research shows that calls are one of the most reliable channels for solving issues. Upgrade your toolset for time-sensitive issues or calls with important clients.

Save more on call center software

Get the cloud call center software that brings you the most value. Compare features and prices for user per month with out price calculator.

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  • ✓ No setup fee    
  • ✓ Customer service 24/7    
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Over 60 VoIP provider integrations
with LiveAgent

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Stay secure with LiveAgent call center software

LiveAgent’s call center software is GDPR compliant, HTTPS encrypted, and successfully passed the Google OAuth API verification audit.

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Product security

Our cloud-based voip call center software runs on a secure connection using HTTPS protocol. All communication between your browser and the cloud contact center is encrypted, including your live chats, call center calls, and email communication.

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Data center security

LiveAgent servers are hosted at Tier III+ or IV or PCI DSS, SSAE-16, or ISO 27001 compliant facilities. Our data center facilities are in a secured perimeter with multi-level security zones, 24/7 manned security, CCTV video surveillance, multifactor identification, and more.

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Network security

Our network is protected by redundant firewalls, best-in-class router technology, secure HTTPS transport over public networks, and network Intrusion Detection and/or Prevention technologies (IDS/IPS) which monitor and/or block malicious traffic and network attacks.

Provide support across all important
customer channels

Our ready integrations can help you get social, and provide a personalized customer experience on important social channels. Our ticketing system supports seamless integrations with your Facebook, Instagram, and Twitter. You can even handle text communication with our Viber integration.

Provide exceptional customer experience with our live chat. It’s one of the fastest real time chat widgets available, and it can be easily integrated into your websites. Build meaningful customer relationships and turn web visitors into customers. Our chat can help you decrease handle times, and become a valuable tool in any agent workspace.

Enrich your contact center space with a comprehensive knowledge base. Easily create useful articles, information sections, and DIY guides for customers who prefer looking for solutions on their own. Provide answers to common questions with FAQs, or create forums where people can connect with agents or other customers for support.

Handle customer service operations with ease thanks to a state-of-the-art ticketing system. All digital channels are connected so you can easily see all customer conversations in one place. Use tags to keep tickets organized, leave notes for yourself or other agents, and create departments responsible for specific queries.

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Frequently asked questions

What is call center software?

Call center software is a solution that helps businesses manage inbound phone calls from their customers. It can have a multitude of features such as centralized phone calls from landlines or websites, intelligent routing, auto dialer, or even call recording. A call center software should also help call center agents access important information about their customers such as order history, contact information, and previous tickets.

How does call center software work?

A call center software works by centralizing and routing calls from landlines or websites into your software. If a customer calls, the software scans its database of customers to see if it has any prior information about the caller. That information is then accessed by an agent and reviewed before picking up the call. Meanwhile, the call is queued. Once answered, the calls are recorded for training and quality purposes.

What is IVR in a call center environment?

IVR is an interactive voice response technology. IVR enables computers to interact with humans through the use of voice commands or tones from a keypad. IVR is used in a call center environment to route calls to appropriate agents or departments. IVR can also be used to retrieve account information or provide feedback. Therefore, it is a great solution for businesses.

What is the function of a call center?

The main function of a call center is to enable customers to call businesses with any questions they might have regarding products, policies, returns, functionality, troubleshooting, or feedback.

How much does call center software cost?

The price depends on the quality of the software you choose. LiveAgent is an all-in-one help desk solution that also includes a call center. The price is derived based on how many agents your company needs per month. Our All-inclusive subscription contains a full-stack call center, which is $39 a month per agent.

What are the benefits of the call center software?

Call center software benefits include improved agent efficiency, customer engagement, customer experience, and increased sales.

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