Create a call center software
in 5 min.
Enjoy crystal clear sounds and hardware-free support.
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
- ✓ Cancel any time
Used by
Your full-stack call center software awaits
Engage with your customers effortlessly across all channels. LiveAgent, the omnichannel cloud-based call center software is all you’ll ever need to provide reliable and personalized service to your customers.
Our VoIP (voice over internet protocol) call center phone system is equipped with advanced features such as IVR, call back requests, ACD, smart call routing, call transfers, unlimited call recording, and HD video calls — and that’s just the beginning.
Call center software in your helpdesk
00:00 / 02:02
What is call center software?
Call center software solutions are systems that allow call center agents to handle inbound calls and outbound calls. These solutions are ideal for more personal customer relationship management, and for providing quick customer support.
Call center software demo
00:00 / 04:39
Explore our virtual call center software
Experience our key features with a free LiveAgent trial and see what it’s like to provide professional services with our solution. See how easy it is to set up a call center, add VoIP numbers or configure IVR with our powerful tool
Create personalized customer experiences with LiveAgent
Our contact center tool can help you create the ultimate customer engagement platform, and help you increase customer loyalty. Show your customers amazing support with our help desk solution and solve time intensive issues fast.
Go above customer expectations
- Create personalized experiences for customers
- Improve the quality of customer interactions
- Provide a seamless customer journey
Complete overview of your call center solution
Manage customer support center operations with ease thanks to our all-in-one solution. Get your call center productivity to the highest level and improve the quality of customer interactions with LiveAgent.
Cloud-based call center software features
Powerful features that help you improve communication over phone and provide exceptional customer experiences .
Internal calls
Internal calls is a function that allows you to communicate with you colleagues during their shifts in case of need, alternatively allows you to transfer calls.
Omnichannel help desk software
Our omnichannel call center software can handle multiple channels – our call center, Facebook, Instagram, Twitter, Viber, live chat, customer portal, email, and more.
Click-to-call and mail-to capability
Our web based call center has the ability to call any web number. Click the number you’d like to call, and LiveAgent will do the rest. It can also utilize mail-to protocols.
Call transfers
Our call center has attended and consultative transfers. Attended transfers raise customer satisfaction, and ensure the caller is tied to an agent before the call is terminated.
VoIP call center phone system
LiveAgent call center integrates with over 99% of VoIP providers with SIP Trunk. Don’t see your preferred VoIP partner? Contact us and we’ll be happy to add it to our list.
Call back features
Increase customer satisfaction by entrusting customers to request callbacks when they don’t have the time to wait, or when your agents are too busy to answer.
Outbound call center software
Support your customers by reaching out to them with our manual outbound call center. Improve customer relations, and optimize outbound customer interactions.
Call routing to a personal device
Agents have the option to route incoming calls to a personal device, such as a mobile phone. Use ours via forward to a GSM phone number or our LivePhone app.
Multiple supported call devices and phone numbers
Connect unlimited call devices and phone numbers with your call center solution. LiveAgent is compatible with both hardware and virtual call devices such as softphones.
Omnichannel agent desktop
LiveAgent’s all-in-one call center solution offers a context-rich desktop. Give your call center with transitions between answering calls and finding client data.
Native and third-party CRM integrations
Your contact center space can ensure your agents provide personalized service at all times with one of our three CRM integrations. You can also use our native CRM tools.
Computer telephony integration (CTI)
Integrate your computers, laptops, and hardware phones with LiveAgent. Answer and make calls with ease, while providing your customers with great customer support.
In-app push notifications
Enable push notifications in the LivePhone app, and it will alert you with a push notification every time there’s a ringing chat, call, or incoming ticket.
Call logs
Review your interactions about calls that have been made, received, answered, or missed by agents. Get context on customer history thanks to call logs and history features.
Interactive voice response (IVR)
LiveAgent call center software supports IVR trees. Record your own messages or upload pre-recorded files into your LiveAgent voice response system for intelligent routing.
Automatic call distribution (ACD)
Our call center app distributes calls according to agent priority or random assignment. Pick which setting suits you, as well as custom settings such as pause times.
Call recording
Get context on customer history with unlimited call recording that stores every call. Play them back anytime to see how to provide an exceptional customer experience.
Softphones
Our business call center software is compatible with many cloud VoIP phone systems. Connect them to your LiveAgent call center and call with devices you prefer.
Inbound call center software
Our comprehensive call center solution can manage multiple devices for calls. The system notifies you each time someone is trying to call you on any number.
Built-in knowledge base
Provide 24/7 support and improve customer satisfaction even when your agents are offline. Use our knowledge base for offline support.
Historical reports
Use our historical reports to improve your customer service. Use graphs or charts, and segment your data in any way you want. Keep track of calls, idle time, and more.
Video call software
Our web based call center software enables contact center agents to video chat with customers. Video calls support video, voice and chat without the ability to record.
Fast solutions
Connect with customers faster
LiveAgent call center is easy to set up, and easy to use. Thanks to full integration with our ticketing system, you can make and answer calls faster. Short average reach time can help you solve issues a lot faster.
- Provide faster support with less waiting and create happier customers
- Solve customer issues promptly and on a personal level
20s
Average reach time
Integrate your multi-channel ticketing software with apps you use on a daily basis. We have over 150 integrations available via plugins.
Better reach
Spread your reach and improve your support
Calls are still one of the most popular ways of reaching help desks, which makes calls one of the fastest ways to satisfy your customers. Get one of the most popular customer communication channels and reach more customers.
- Get a popular customer communication channel for your help desk
- Reach more customers, solve more issues and increase ROI
50 %
of all customers make calls
A half of your customer base might be waiting for an option to call you instead of sending emails. Even a few phone lines can improve customer satisfaction.
Quality service
Provide quality customer service
Solve issues on a personal level with real conversation and understanding. Calls can help you deal with customers on a different level while allowing you to avoid lengthy conversations via emails. You can also use video calls.
- Resolve time-intensive issues personally via phone
- Add video calls and call with customers face to face
70 %
Average resolution rate
Research shows that calls are one of the most reliable channels for solving issues. Upgrade your toolset for time-sensitive issues or calls with important clients.
Save more on call center software
Get the cloud call center software that brings you the most value. Compare features and prices for user per month with out price calculator.
Start using LiveAgent now!
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
- ✓ Cancel any time
Over 60 VoIP provider integrations
with LiveAgent
Integrate, Automate, Innovate
Stay secure with LiveAgent call center software
LiveAgent’s call center software is GDPR compliant, HTTPS encrypted, and successfully passed the Google OAuth API verification audit.
Product security
Our cloud-based voip call center software runs on a secure connection using HTTPS protocol. All communication between your browser and the cloud contact center is encrypted, including your live chats, call center calls, and email communication.
Data center security
LiveAgent servers are hosted at Tier III+ or IV or PCI DSS, SSAE-16, or ISO 27001 compliant facilities. Our data center facilities are in a secured perimeter with multi-level security zones, 24/7 manned security, CCTV video surveillance, multifactor identification, and more.
Network security
Our network is protected by redundant firewalls, best-in-class router technology, secure HTTPS transport over public networks, and network Intrusion Detection and/or Prevention technologies (IDS/IPS) which monitor and/or block malicious traffic and network attacks.
Provide support across all important
customer channels
Our ready integrations can help you get social, and provide a personalized customer experience on important social channels. Our ticketing system supports seamless integrations with your Facebook, Instagram, and Twitter. You can even handle text communication with our Viber integration.
Provide exceptional customer experience with our live chat. It’s one of the fastest real time chat widgets available, and it can be easily integrated into your websites. Build meaningful customer relationships and turn web visitors into customers. Our chat can help you decrease handle times, and become a valuable tool in any agent workspace.
Enrich your contact center space with a comprehensive knowledge base. Easily create useful articles, information sections, and DIY guides for customers who prefer looking for solutions on their own. Provide answers to common questions with FAQs, or create forums where people can connect with agents or other customers for support.
Handle customer service operations with ease thanks to a state-of-the-art ticketing system. All digital channels are connected so you can easily see all customer conversations in one place. Use tags to keep tickets organized, leave notes for yourself or other agents, and create departments responsible for specific queries.
-
It’s a pleasure to have a great portal that improves our customer service.Roman Bosch
-
LiveAgent empowers our agents to provide better, faster, and more accurate support.Christine Preusler
-
LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.Karl Dieterich
-
We have been using LiveAgent since August and we are really satisfied with it.Hendrik Henze
-
Since we are using LiveAgent our response time improved by 60%.Razvan Sava
-
Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.Taras Baca
-
I have to say, I have never experienced such a professional customer approach.Andrej Ftomin
-
We find LiveAgent to be the best live chat solution by far.Matt Janaway
-
We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.Viviane Carter
-
With LiveAgent we’re able to give our customers support wherever they are.Christian Lange
-
I can recommend LiveAgent to anyone interested in making their customer service better and more effective.Jens Malmqvist
-
I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.Catana Alexandru
-
With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.Jan Wienk
-
LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!Allan Bjerkan
-
We like it because it is easy to use and offers great functionality, such as useful reporting features.Sissy Böttcher
-
We love LiveAgent - it makes supporting our customers easy.Peter Koning
-
We like to offer our customers the best support experience. That’s why we chose LiveAgent.Aranzazu F
-
From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.Rick Nuske
-
LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.Vojtech Kelecsenyi
-
Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.Rafael Kobalyan
-
We’ve been using LiveAgent since 2013. We can't imagine working without it.Martin Drugaj
-
It's a cost-effective solution that can help you with a large amount of support requests via different channels.Ivan Golubović
-
Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.Rustem Gimaev
-
LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...Randy Bryan
-
I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.Timothy G. Keys
-
The support team always responded promptly with quick to implement solutions.Mihaela Teodorescu
-
It helps us categorize the nature of the tickets and statistically track what our clients need most.Hilda Andrejkovičová
-
We see LiveAgent as a great tool for communicating with customers.Alexandra Danišová
-
LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.Samuel Smahel
-
Simply put - LiveAgent beats everything out there at this, or even higher, price-points.David Chandler
Frequently asked questions
What is call center software?
Call center software is a solution that helps businesses manage inbound phone calls from their customers. It can have a multitude of features such as centralized phone calls from landlines or websites, intelligent routing, auto dialer, or even call recording. A call center software should also help call center agents access important information about their customers such as order history, contact information, and previous tickets.
How does call center software work?
A call center software works by centralizing and routing calls from landlines or websites into your software. If a customer calls, the software scans its database of customers to see if it has any prior information about the caller. That information is then accessed by an agent and reviewed before picking up the call. Meanwhile, the call is queued. Once answered, the calls are recorded for training and quality purposes.
What is IVR in a call center environment?
IVR is an interactive voice response technology. IVR enables computers to interact with humans through the use of voice commands or tones from a keypad. IVR is used in a call center environment to route calls to appropriate agents or departments. IVR can also be used to retrieve account information or provide feedback. Therefore, it is a great solution for businesses.
What is the function of a call center?
The main function of a call center is to enable customers to call businesses with any questions they might have regarding products, policies, returns, functionality, troubleshooting, or feedback.
How much does call center software cost?
The price depends on the quality of the software you choose. LiveAgent is an all-in-one help desk solution that also includes a call center. The price is derived based on how many agents your company needs per month. Our All-inclusive subscription contains a full-stack call center, which is $39 a month per agent.
What are the benefits of the call center software?
Call center software benefits include improved agent efficiency, customer engagement, customer experience, and increased sales.
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
Be the first to receive exclusive offers and the latest news on our products and services directly in your inbox.
We appreciate your recent sign up for a LiveAgent.
A message will be sent to your email address containing login details, right after your account is installed.
If you wait for a while, after installation is complete you will be able to access your account directly from here.
After the process is over, we will send the login details to your mailbox.
Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.
We’re available on multiple dates