Engage with your customers effortlessly across all channels. LiveAgent, the omnichannel cloud-based contact center solution is all you’ll ever need to provide reliable and personalized service to your customers.
Our VoIP (voice over internet protocol) call center phone system is equipped with advanced features such as IVR, call back requests, ACD, smart call routing, call transfers, unlimited call recording, and HD video calls — and that’s just the beginning.
LiveAgent’s call center software integrates with multiple communication channels and offers nearly 200 features.
LiveAgent’s web based call center is a cost-effective solution for local and international inbound and outbound calling. There are no hidden usage fees or extra charges. We continuously add new features and improve our software, so your virtual call center will always be equipped with the latest technology — free of charge.
Set up your virtual call center and start providing professional voice support in a matter of minutes. Choose your VoIP provider from our partners’ list, set up unlimited agent devices, and start answering phone calls directly from your browser.
Ensure your telephone call center is being used properly and that your customers are receiving the best service possible by monitoring call statistics, usage, agent availability, and agent ratings through a unified reporting dashboard.
Identify gaps in performance by reviewing all call center metrics and improve your service performance from the actionable insights that you find.
LiveAgent offers a built-in CRM but also integrates seamlessly with other major CRM (customer relationship management) providers. Save, edit, and view your customer’s data in real-time to ensure the best customer experience possible.
LiveAgent integrates with multiple customer relationship management software including SharpSpring, SalesFlare, PipeDrive, Vectera, and Highrise. Don’t see your preferred CRM on the list? Reach out to us and we’ll be more than happy to add it.
Whether you’re using our built-in call center CRM or your existing customer relationship management software, you’ll be able to view, add, and modify existing deals from your sales pipeline directly inside your LiveAgent dashboard.
LiveAgent’s omnichannel call center software is packed with powerful automation features that can boost your agent’s productivity. Automate task distribution (including calls using ACD), mundane and repetitive tasks, and give your contact center agents the flexibility to focus on more important tasks that improve customer satisfaction and loyalty while leading to more sales opportunities.
LiveAgent’s call center software is GDPR compliant, HTTPS encrypted, and successfully passed the Google OAuth API verification audit.
Our cloud-based contact center solution runs on a secure connection using HTTPS protocol. All communication between your browser and the cloud contact center is encrypted, including your live chats, call center calls, and email communication.
LiveAgent servers are hosted at Tier III+ or IV or PCI DSS, SSAE-16, or ISO 27001 compliant facilities. Our data center facilities are in a secured perimeter with multi-level security zones, 24/7 manned security, CCTV video surveillance, multifactor identification, and more.
Our network is protected by redundant firewalls, best-in-class router technology, secure HTTPS transport over public networks, and network Intrusion Detection and/or Prevention technologies (IDS/IPS) which monitor and/or block malicious traffic and network attacks.
Our omnichannel contact center software collects customer messages from multiple communication channels, including our call center software, Facebook, Instagram, Viber, Twitter, live chat, customer portal, and email. Staying connected with your customers and providing them with impeccable support across multiple channels has never been easier.
There’s no need to stress or continually monitor multiple devices for incoming phone calls. Our inbound call center software is a reliable tool that will notify you in-app whenever a customer is trying to contact you on one of your connected devices or phone numbers.
Integrate your desktop computers, laptops, and hardware phones with LiveAgent call center software. Answer and make calls with ease, while providing your customers with impeccable customer support.
Our call center app automatically routes and distributes calls according to agent priority or random assignment. Choose which setting suits you most, as well as other custom settings such as pause times in between calls.
LiveAgent call center software offers attended call transfers. Attended transfers boost customer satisfaction, as they ensure that the caller is connected to another call center agent before the call is terminated.
LiveAgent call center software is compatible with all softphone providers, including Bria, ZoiPer, and, Linphone. Turn any desktop computer, laptop, mobile phone, or tablet into a remote call center software device for customer support on the go.
LiveAgent call center software can support complex IVR trees. Record your own IVR messages or upload pre-recorded files and place them into your LiveAgent voice response system to route callers to appropriate departments or agents.
Increase customer satisfaction by empowering customers to request callbacks when your contact center agents are unavailable to pick up calls.
Review your call logs to find data about calls that have been made, received, answered, or missed by your contact center agents in a specific period of time. Studying your call center software logs can help you improve the quality of your service by helping you identify performance gaps amongst different departments and agent groups.
LiveAgent contact center software has unlimited call recording capabilities. Every phone call that’s made, received, or answered through LiveAgent is automatically recorded and stored. It can be played back at any time. Use call recording for quality assurance, training, or legal purposes.
Use our historical reports to continuously improve your customer service. Create bar graphs, line charts, pie charts, or area graphs and segment the data by week, month, year, or a custom date range to find out how each agent, channel, team, or department is performing. See how many calls have been made, missed, answered, and how long each call took. LiveAgent offers endless reporting capabilities.
Our web based call center has the ability to call any phone number on the web. Simply click the number you’d like to call, and LiveAgent will do the rest. LiveAgent can also utilize mail-to protocols.
LiveAgent’s contact center offers a context-rich omnichannel agent desktop. Empower your contact center agents with seamless transitions between answering calls and finding important customer data. LiveAgent makes it easy to find all contextual information about a customer’s problem resolution journey from start to finish.
Enable desktop push notifications, and your contact center software will alert you with a push notification every time there’s a rining chat, call, or incoming ticket.
Ensure your agents provide knowledgeable and personalized service at all times by integrating your favorite CRM with our web based call center. If you don’t have a preferred CRM software, feel free to use our native customer relationship management tool that’s accessible directly inside the ticket info/details panel.
Improve customer satisfaction and loyalty by providing your customers with 24/7 support, even when your contact center agents are offline. Offering a self-service solution such as a knowledge base filled with helpful how-to-articles, FAQs, and a community forum is a must for any modern business.
We offer concierge migration services from most popular help desk solutions.
LiveAgent call center software is easy to use, but powerful enough to impress professionals. We offer an intuitive UI with a unified agent desktop in the form of a centralized universal inbox. Every customer interaction is neatly organized in the omnichannel system and can be easily located through tags, special filters, or the search bar.
By providing your contact center agents with a holistic overview of each ticket and each customer’s problem resolution journey, your agents can ensure your customers have a seamless, personalized customer support experience across all service channels.
LiveAgent call center software is flexible, scalable, fully customizable, and easy to manage. Whether your business is in the e-commerce, healthcare, education, automotive, or SaaS industry, our contact center’s advanced technology like IVR and ACD can streamline your support process by directing callers to the appropriate departments or agents.
Streamline all customer queries into a centralized omnichannel agent desktop with our ticketing software. Assign tickets to different departments and agents, and organize each query according to tags, priority, or date received. View each customer’s problem resolution journey from start to finish, across different support channels, and in a context-rich format with our hybrid ticket stream.
LiveAgent call center software was built with flexibility, scalability, and team collaboration in mind. Because every business (regardless of its size or the industry it’s in) has different needs, our contact center is fully customizable.
Our software can be scaled for operations of any size and any purpose, whether your contact center specializes in inbound customer service, outbound sales, or both. Our professional consultants or technical staff can assist you in creating the most efficient, effective software solution to fit your needs.
Whether you’re in the healthcare industry, SaaS, automotive, or have in-house or remote teams, LiveAgent can be tailored to fit your needs.
LiveAgent call center software is completely cloud-based. Access your contact center’s powerful features with ease every single day.
Give your customers the option to contact you through the support channels they prefer. Whether it’s through live chat, email, voice, video, social media, or web chat, LiveAgent is ready to deliver the seamless omnichannel customer experience that your clients expect.
Deliver highly personalized, knowledgeable, and context-rich service with our contact center solution and enjoy improved long-lasting customer relationships, higher customer satisfaction, improved customer loyalty, and more sales opportunities.
It’s a pleasure to have a great portal that improves our customer service.
LiveAgent empowers our agents to provide better, faster, and more accurate support.
LiveAgent helped us to achieve 2 important goals: increase customer satisfaction and sales.
We have been using LiveAgent since August and we are really satisfied with it.
Since we are using LiveAgent our response time increased by 60%.
Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent.
I have to say, I have never experienced such a professional customer approach.
The Workplace Depot
We find LiveAgent to be the best live chat solution by far.
We use LiveAgent on all of our ecommerce websites. The tool is easy to use and improves our productivity.
With LiveAgent we’re able to give our customers support wherever they are.
I can recommend LiveAgent to anyone interested in making their customer service better and more effective.
I'm sure we would spend 90% of our day sorting through emails if we didn't have LiveAgent.
All British Casino
With LiveAgent we are able to keep our players happy by offering more efficient support resulting in higher return rates.
LiveAgent is reliable, reasonably priced, and simply a great choice for any fast-paced online business!
We like it because it is easy to use and offers great functionality, such as useful reporting features.
We love LiveAgent - it makes supporting our customers easy.
We like to offer our customers the best support experience. That’s why we chose LiveAgent.
From setup to ongoing support and everything else in between, the team at LiveAgent continues to impress.
LiveAgent saves us hundreds of precious minutes every day by making customer service clear and in order.
Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider.
We’ve been using LiveAgent since 2013. We can't imagine working without it.
It's a cost-effective solution that can help you with a large amount of support requests via different channels.
Antalya Consulting Language Center
Answering emails from Outlook was so hard to manage. With LiveAgent we're sure every email is answered in time.
LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...
Timothy G. Keys
I highly recommend the LiveAgent product, not only as a Kayako alternative but a much better solution with added value.
The support team always responded promptly with quick to implement solutions.
It helps us categorize the nature of the tickets and statistically track what our clients need most.
We see LiveAgent as a great tool for communicating with customers.
LiveAgent sped up our communication with our customers and gave us an option to chat with them as well.
Simply put - LiveAgent beats everything out there at this, or even higher, price-points.
Take our award-winning omnichannel call center software for a spin. Test our powerful CRM integrations and discover how you can deliver seamless customer experiences across all service channels. Request a demo, or create a free 14-day trial to see all that LiveAgent call center software has to offer.
A call center software is a solution that helps businesses manage inbound phone calls from their customers. A call center software can have a multitude of features such as centralizing phone calls from landlines or websites, routing calls or even call recording. A call center software should also help call center agents access important information about their customers such as order history, contact information and previous tickets.
A call center software works by centralizing and routing calls from landlines or websites into your software. If a customer calls, the software scans its database of customers to see if it has any prior information about the caller. That information is then accessed by an agent and reviewed before picking up the call. Meanwhile, the call is queued. Once answered, the calls are recorded for training and quality purposes.
IVR is an interactive voice response technology. IVR enables computers to interact with humans through the use of voice commands or tones from a keypad. IVR is used in a call center environment to route calls to appropriate agents or departments. IVR can also be used to retrieve account information or provide feedback.
The main function of a call center is to enable customers to call businesses with any questions they might have regarding products, policies, returns, functionality, troubleshooting, or feedback.
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