Talk to your customers with LiveAgent
call center software

Build virtual call center as part of your multi-channel help desk solution. LiveAgent centralizes phone calls from your website or landline into single place. Choose your VoIP provider, connect unlimited SIP trunks and local numbers, route and record calls. No additional per-minute charges. Get all for one monthly fee.

Why you need
call center software

Let's summarize the most common reasons why companies handling inbound phone calls
from their customers started to use LiveAgent as their primary call contact center.

Handle missed calls

Let customers reach you by phone even when there is no one who could pick up the call. Call recordings, callbacks and waiting queues, we have it all.

Call routing in your team

Define rules and workflows to automate call routing and call transfers in your company. Rich IVR features will let you design all scenarios.

Multiple numbers

Do you own international business and need to segment your phone numbers by language or specific office? We connect you to any VoIP provider.

Track calls history

Record and store every phone call in your company. Let your team have access to every call, so anyone can take over the communication with the customer. 

Problem
Slow customer support

Customers want to have personalized approach the moment they start the call or live chat. In fact more than 63% of customers expect the companies to provide fast, on point and quick answer with zero repeats or any kind of mistakes. Losing the existing customer is much worse situation for all of the companies than acquiring new one. Personalized customer support has a huge impact on the health of your business.

Solution
Voice support

Offer branded or localized experience with specific welcome messages for different brands, departments, and phone numbers. Your customers will select the specific issue they want to tackle on the phone call, which saves time and resources on both sides. Easily connect them with specific department thanks to integrated voice response (IVR) in your LiveAgent installation and provide class-leading customer support.


We reinvented the way companies call with their customers

Watch how LiveAgent could help you to answer customer calls and integrates call center functionality into all-in-one multi-channel help desk solution.

Take a look at LiveAgent's call center

Cloud based call center is just a part of a much more complex solution

How it works

Answer all customer phone calls and let LiveAgent route them to the right person in your team.

Integration

Hastle-free integration with any VoIP Provider.

Interactive Voice Response (IVR)

Design even the most complicated and per customer personalized IVR trees and automate voice support.

Devices

Your support agents can answer calls via browser, any hardware phones, softphones or on-the-go with LiveAgent Android or iOS voice app.

Tired of switching between phones, chats, emails or other communication tools?

You don't have to. LiveAgent is unique piece of software integrating multiple communication channels under one roof with affordable and transparent pricing. Don't pay additional fees just for using call center. Compare our omnichannel solution with the rest of the market providers.

 
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.

Peter Komornik, CEO


Three simple steps to start using
call center software

Call center setup doesn't need to be nightmare. With LiveAgent you can get started within minutes and few simple clicks.

  • 1. Choose VoIP Provider
  • 2. Setup agent devices
  • 3. Answer phone calls
  • Trends report give you a comprehensive overview of how your campaigns are performing.
  • Filter out performance by campaign, by affiliate or other criteria and discover who's performing well.
  • Use the quick filters to easily navigate and see performance based on presets.

All-in-one call center software

Cloud based call center software

LiveAgent gives you endless possibilities to provide seamless customer support over email, chat and also over built-in call center.

Connect your favourite VoIP provider

Choose from pre-made integrations or let our specialists connect LiveAgent with your favourite SIP provider for free.

Receive calls from your website

Place a "Call Us" button anywhere on your website and start receiving calls right away. Provide the best customer support.

Inbound and Outbound calling

Receive unlimited inbound calls from customers and enjoy unlimited voice recordings and also outbound calls.

LiveAgent connects with 99+% of VoIP providers

Unlimited call recordings

Safely record and store all of your calls for legal and training purposes or improving your customer service. It does not matter which industry or business size your company is coming from, call recording is proven to be one of the most effective means for issue resolution, security, and in various cases meeting compliance needs. Unlimited call recording ensures that you are always protected with high quality recordings of your calls whenever you need them most. All your recordings are stored as regular tickets with the same look.

Smart call routing

LiveAgent’s call center automatically routes the calls based on either priority or on random assignment. Selecting the priority will assign the call with the highest priority to the agent, who had been inactive for the longest time since the last call. Random assignment will distribute calls to all available agents, therefore creating equal environment for all agents.

Integrated video chat

Bring your customer support to another level with integrated video chat tool without the need to select and rely any external solution (eg Skype or Hangouts for business). This way you can provide even more personal way of communicating with your customers. Our solution is completely browser based and part of your All-Inclusive plan without any additional fees. Video calls are stored as tickets in your specific departments.

Fixed monthly fee, no extra charges

Your call center software is now directly built in the leading help desk software. We will not charge your for per-minute usage. All costs are included in the simple and transparent pricing. No long-term contracts, just pay as you go.

All-inclusive

VoIP numbers, call routing,recording and IVRs.

$39 /mo

What is
call center software?

Call center software is a communicaton platform that allows businesses to solve the issues of their customer via phone. They can listen to them, understand their problems and come up with a solution in a matter of minutes. Deploying the cloud call center is a matter of minutes.

How to choose right call center software

Choosing the best Call Center system for your support activities requires more in-depth look. First of all, you call center software shouldn't charge you for actual usage of call center. The only thing your bill should contain of are actual minutes you used. After the first criteria is met, take a deeper look at the features. IVR check, unlimited recordings check, call routing, check. The last step is to look at the software itself and test if it suits your workflow.

Trusted by leading companies

Companies all around the world are relying on LiveAgent, its features and integrations. Join them as well.

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha, O2 and Oxford University have in common? Guess right.. LiveAgent!

Try it now for free No Credit Card Required

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