Build a virtual call center as a part of your multi-channel help desk solution. The price to value ratio is second to none, thanks to advanced features such as unlimited call recordings, smart routing, and IVR.
All calls are recorded and registered in your universal inbox in the form of a ticket, or inside a hybrid ticket, stream to give you a complete overview of all customer interactions.
Customers expect a personalized approach the moment they start a call or live chat with your company. In fact, more than 63% of customers expect companies to provide a quick, on point answer without repetition or mistakes of any kind. Therefore, the key to maintaining customers is personalized customer support as it makes a huge impact on the health and growth of your business.
Offer a branded or localized experience with specific welcome messages for different brands, departments, and phone numbers. Your customers will select the specific issue they want to tackle on the phone call, which saves time and resources on both sides. Easily connect them with each specific department thanks to the interactive voice response (IVR) feature and provide world class customer support.
You won’t have to! LiveAgent is a unique piece of software integrating multiple communication channels under one roof with affordable and transparent pricing. Don’t pay additional fees just for using a call center. Compare our omni-channel solution with the rest of the market providers.
Safely record and store all of your calls for legal and training purposes. It does not matter which industry or what size your company is, call recording is proven to be one of the most effective means for issue resolution, security, and in various cases meeting compliance needs. Unlimited call recording ensures that you are always protected with high quality recordings of your calls whenever you need them most. All your recordings are stored as regular tickets and designed with the same uniform look.
LiveAgent’s call center automatically routes calls based on priority or by random assignment. Selecting the priority will assign the call with the highest priority to the agent, who has been inactive for the longest time since their last call. Random assignment will distribute calls to all available agents, therefore creating an equal work load for all agents.
Your call center software is now directly built into our leading help desk software. There are no extra charges for per-minute usage. All costs are included in the simple and transparent pricing. No long-term contracts, just pay as you go.
VoIP numbers, call routing,recording and IVRs.
A call center software is a solution that helps businesses manage inbound phone calls from their customers. A call center software can have a multitude of features such as centralizing phone calls from landlines or websites, routing calls or even call recording. A call center software should also help call center agents access important information about their customers such as order history, contact information and previous tickets.
A call center software works by centralizing and routing calls from landlines or websites into your software. If a customer calls, the software scans its database of customers to see if it has any prior information about the caller. That information is then accessed by an agent and reviewed before picking up the call. Meanwhile, the call is queued. Once answered, the calls are recorded for training and quality purposes.
IVR is an interactive voice response technology. IVR enables computers to interact with humans through the use of voice commands or tones from a keypad. IVR is used in a call center environment to route calls to appropriate agents or departments. IVR can also be used to retrieve account information or provide feedback.
The main function of a call center is to enable customers to call businesses with any questions they might have regarding products, policies, returns, functionality, troubleshooting, or feedback.
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