Build a virtual call center as a part of your multi-channel help desk solution. LiveAgent will centralize phone calls from your website or landline into a single place. You can choose your VoIP provider, connect unlimited SIP trunks and local numbers, route and even record calls. There are no additional per-minute charges. Get it all for a monthly fee.
Why do companies handling inbound phone calls
from their customers started to use LiveAgent as their primary call center? Here are the most common reasons.
Let customers reach you by phone even when there's no one to pick up the call. Call recordings, callbacks and waiting queues, we have it all.
Define rules and workflows to automate call routing and call transfers in your company. Rich IVR features will let you design all scenarios.
Do you own an international business and need to segment your phone numbers by language or specific office? We can connect you to any VoIP provider.
Record and store every phone call in your company. Let your team have access to every call, so anyone can take over the communication with the customer.
Customers expect a personalized approach the moment they start a call or live chat with your company. In fact, more than 63% of customers expect companies to provide a quick, on point answer without repetition or mistakes of any kind. Therefore, the key to maintaining customers is personalized customer support as it makes a huge impact on the health and growth of your business.
Offer branded or localized experience with specific welcome messages for different brands, departments, and phone numbers. Your customers will select the specific issue they want to tackle on the phone call, which saves time and resources on both sides. Easily connect them with specific department thanks to integrated voice response (IVR) in your LiveAgent installation and provide class-leading customer support.
Check out how LiveAgent can help you answer customer calls and integrate call center functionality into an all-in-one multi-channel help desk solution.
A cloud based call center is just a segment of an extensive
and complex solution
You won't have to! LiveAgent is a unique piece of software integrating multiple communication channels under one roof with affordable and transparent pricing. Don't pay additional fees just for using a call center. Compare our omni-channel solution with the rest of the market providers.
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Peter Komornik, CEO
Your call center setup doesn't need to be nightmare. With LiveAgent you can get started within minutes and few simple clicks.
LiveAgent gives you endless possibilities to provide seamless customer support over email, chat and a built-in call center.
Choose from pre-made integrations or let our specialists connect LiveAgent with your favourite SIP provider for free.
Place a "Call Us" button anywhere on your website and start receiving calls right away. Provide the best customer support you can.
Receive unlimited inbound calls from customers and enjoy unlimited voice recordings and outbound calls.
Safely record and store all of your calls for legal and training purposes or improving your customer service. It does not matter which industry or what size your company is, call recording is proven to be one of the most effective means for issue resolution, security, and in various cases meeting compliance needs. Unlimited call recording ensures that you are always protected with high quality recordings of your calls whenever you need them most. All your recordings are stored as regular tickets and designed with the same uniform look.
LiveAgent’s call center automatically routes the calls based on either priority or by random assignment. Selecting the priority will assign the call with the highest priority to the agent, who has been inactive for the longest time since the last call. Random assignment will distribute calls to all available agents, therefore creating equal environment for all agents.
Bring your customer support to another level with an integrated video chat tool. There's no need to select and rely on any external solution (fx. Skype or Hangouts for business). This way you can provide an even more personalized way of communicating with your customers. Our solution is completely browser based and a part of your All-Inclusive plan without any additional fees. Video calls are stored as tickets in your specific departments.
Your call center software is now directly built into our leading help desk software. There are no extra charges for per-minute usage. All costs are included in the simple and transparent pricing. No long-term contracts, just pay as you go.
VoIP numbers, call routing,recording and IVRs.
Call center software is a communication platform that allows businesses to solve their customer's issues via phone. Support teams can listen to your customers, understand their problems, and come up with a solution in a matter of minutes. Get started by deploying the cloud call center is a matter of minutes.
Choosing the best call center system for your support activities requires some in-depth research. Here's some tips. Firstly, your call center software shouldn't charge you for actual usage of the call center. The only thing your bill should contain are actual minutes you used. After the first criteria is met, take a deeper look at the features. IVR check, unlimited recordings check, call routing, check. The last step is to look at the software itself and test if it suits your workflow.
Companies all around the world are relying on LiveAgent, its features and integrations. Join them as well.
A call center software is a solution that helps businesses manage inbound phone calls from their customers. A call center software can have a multitude of features such as centralizing phone calls from landlines or websites, routing calls or even call recording. A call center software should also help call center agents access important information about their customers such as order history, contact information and previous tickets.
A call center software works by centralizing and routing calls from landlines or websites into your software. If a customer calls, the software scans its database of customers to see if it has any prior information about the caller. That information is then accessed by an agent and reviewed before picking up the call. Meanwhile, the call is queued. Once answered, the calls are recorded for training and quality purposes.
IVR is an interactive voice response technology. IVR enables computers to interact with humans through the use of voice commands or tones from a keypad. IVR is used in a call center environment to route calls to appropriate agents or departments. IVR can also be used to retrieve account information or provide feedback.
The main function of a call center is to enable customers to call businesses with any questions they might have regarding products, policies, returns, functionality, troubleshooting, or feedback.
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