Build virtual call center as part of your multi-channel help desk solution. LiveAgent centralizes phone calls from your website or landline into single place. Choose your VoIP provider, connect unlimited SIP trunks and local numbers, route and record calls. No additional per-minute charges. Get all for one monthly fee.
Let's summarize the most common reasons why companies handling inbound phone calls
from their customers started to use LiveAgent as their primary call contact center.
Let customers reach you by phone even when there is no one who could pick up the call. Call recordings, callbacks and waiting queues, we have it all.
Define rules and workflows to automate call routing and call transfers in your company. Rich IVR features will let you design all scenarios.
Do you own international business and need to segment your phone numbers by language or specific office? We connect you to any VoIP provider.
Record and store every phone call in your company. Let your team have access to every call, so anyone can take over the communication with the customer.
Customers want to have personalized approach the moment they start the call or live chat. In fact more than 63% of customers expect the companies to provide fast, on point and quick answer with zero repeats or any kind of mistakes. Losing the existing customer is much worse situation for all of the companies than acquiring new one. Personalized customer support has a huge impact on the health of your business.
Offer branded or localized experience with specific welcome messages for different brands, departments, and phone numbers. Your customers will select the specific issue they want to tackle on the phone call, which saves time and resources on both sides. Easily connect them with specific department thanks to integrated voice response (IVR) in your LiveAgent installation and provide class-leading customer support.
Watch how LiveAgent could help you to answer customer calls and integrates call center functionality into all-in-one multi-channel help desk solution.
Cloud based call center is just a part of a much more complex solution
Answer all customer phone calls and let LiveAgent route them to the right person in your team.
Hastle-free integration with any VoIP Provider.
Design even the most complicated and per customer personalized IVR trees and automate voice support.
Your support agents can answer calls via browser, any hardware phones, softphones or on-the-go with LiveAgent Android or iOS voice app.
You don't have to. LiveAgent is unique piece of software integrating multiple communication channels under one roof with affordable and transparent pricing. Don't pay additional fees just for using call center. Compare our omnichannel solution with the rest of the market providers.
LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers.
Peter Komornik, CEO
Call center setup doesn't need to be nightmare. With LiveAgent you can get started within minutes and few simple clicks.
LiveAgent gives you endless possibilities to provide seamless customer support over email, chat and also over built-in call center.
Choose from pre-made integrations or let our specialists connect LiveAgent with your favourite SIP provider for free.
Place a "Call Us" button anywhere on your website and start receiving calls right away. Provide the best customer support.
Receive unlimited inbound calls from customers and enjoy unlimited voice recordings and also outbound calls.
Safely record and store all of your calls for legal and training purposes or improving your customer service. It does not matter which industry or business size your company is coming from, call recording is proven to be one of the most effective means for issue resolution, security, and in various cases meeting compliance needs. Unlimited call recording ensures that you are always protected with high quality recordings of your calls whenever you need them most. All your recordings are stored as regular tickets with the same look.
LiveAgent’s call center automatically routes the calls based on either priority or on random assignment. Selecting the priority will assign the call with the highest priority to the agent, who had been inactive for the longest time since the last call. Random assignment will distribute calls to all available agents, therefore creating equal environment for all agents.
Bring your customer support to another level with integrated video chat tool without the need to select and rely any external solution (eg Skype or Hangouts for business). This way you can provide even more personal way of communicating with your customers. Our solution is completely browser based and part of your All-Inclusive plan without any additional fees. Video calls are stored as tickets in your specific departments.
Your call center software is now directly built in the leading help desk software. We will not charge your for per-minute usage. All costs are included in the simple and transparent pricing. No long-term contracts, just pay as you go.
VoIP numbers, call routing,recording and IVRs.
Call center software is a communicaton platform that allows businesses to solve the issues of their customer via phone. They can listen to them, understand their problems and come up with a solution in a matter of minutes. Deploying the cloud call center is a matter of minutes.
Choosing the best Call Center system for your support activities requires more in-depth look. First of all, you call center software shouldn't charge you for actual usage of call center. The only thing your bill should contain of are actual minutes you used. After the first criteria is met, take a deeper look at the features. IVR check, unlimited recordings check, call routing, check. The last step is to look at the software itself and test if it suits your workflow.
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