Fully scalable, adaptable & customizable to your needs.
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
- ✓ Cancel any time
Used by
30%
Generate more revenue
Create memorable customer experiences that boost revenue.
97%
Improve satisfaction
Delight your customers with lightning-fast responses.
16×
Boost customer value
Make more sales by keeping your customers loyal to your brand.
Help desk software for government
Join 100s of GOV organizations using LiveAgent, the most reviewed and #1 rated help desk software for SMB in 2020. Stay closer to your customers and help them faster with LiveAgent.
Keep the system simple and efficient
Public institutions are dealing with citizen inquiries every day. Keeping an order in the requests between several tens of departments can be pretty tough. Utilize the power of LiveAgent and solve their requests faster than ever. Digital economy and public institutions play a crucial role in nowadays world. Plus you are making your citizens happy when you are able to help them quicker.
Organize all your departments
Government institutions are often managed by answering emails from mail client making it impossible to effectively share communication across employees and several teams. Implement LiveAgent so all of your requests are separated by departments and any new request is added into one email chain without flooding your email accounts.
Prevent the confusion
Let’s admit it – no one really likes the completion of tax return documents. They are lengthy and a lot of questions can pop-up in minds of tax payers. Deploying knowledge base with FAQ and relevant content tied with real-time live chat makes a powerful combination.
Happy customers are the best customers
We offer concierge migration services from most of the popular help desk solutions.
How will your government institution benefit from implementing LiveAgent?
Resolve more tickets
Provide lightning-fast responses on live chat thanks to CRM insights, internal knowledge bases, and third-party integrations.
Learn from data
Use analytics to keep track of your performance, identify recurring problems, and create actionable insights and improvement plans.
Integrate and sync
Reduce data input time by 30% simply by integrating the tools you use daily with our help desk software.
Efficient customer service
LiveAgent perfectly fits as helpdesk solution for your government institution. If you need to provide fast, accurate and efficient customer service, implementing a multichannel help desk software is essential. Let LiveAgent convert all your incoming communication into tickets for better management and automation.
Highest security standards
LiveAgent’s offers state of the art security standards with latest compliance. Your private communication is safe and encrypted, located within EU or US based on your preferences. LiveAgent is fully GDPR compliant.
Automation and reporting
Automate repetitive tasks with LiveAgent’s advanced automation and action or time triggered rules. Let the system route tickets to the right person or department. Add notes, tags or custom parameters to collect additional data and provide more accurate reports.
Transparent and affordable pricing
Get our professional help desk solution at a fixed monthly price, with no hidden fees or long-term commitments. Sign up for a 14-day free trial to gain full access to all the available features. What are you waiting for? Start increasing response speeds today!
Ticket
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
- Customer portal + forum
Ticket+chat
- Everything in Ticket, plus:
- Unlimited chat buttons
- Feedback management
- Real time visitors monitor
All-Inclusive
- Everything in Ticket + chat, plus:
- Call center support
- Video call
- IVR
Free
- 7 days ticket history
- 1 chat button
- 1 phone number
- 1 email address
Save more with LiveAgent
Discover how to save more finances with our price calculator and choose the right help desk system for your customer support team.
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
FAQ
What is help desk software for GOV organizations?
Help desk software for GOV organizations is similar to the help desk software for enterprises. There is no particular difference. The help desk software can vary in features, depending on the plan you choose for your business. Therefore, if you have a huge company or a GOV organization, you might need and benefit from the help desk software with all the features for the best possible support.
Why should GOV organizations use help desk software?
Help desk software provides an organized workflow for all your departments. Moreover, it automates, motivates, and provides analytics reports for any supervisor. Therefore, the supervisor can address any underlying issues right away.
How can government organizations benefit from using help desk software?
There are multiple benefits of using help desk software, such as customer satisfaction, customer retention, and efficient workflow.
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