The right fit for government business

Fully scalable, adaptable & customizable to your needs.

  • ✓ No setup fee    
  • ✓ Customer service 24/7    
  • ✓ No credit card required    
  • ✓ Cancel any time
Used by
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30%

Generate more revenue

Create memorable customer experiences that boost revenue.

97%

Improve satisfaction

Delight your customers with lightning-fast responses.

16×

Boost customer value

Make more sales by keeping your customers loyal to your brand.

Business background

Help desk software for government

Join 100s of GOV organizations using LiveAgent, the most reviewed and #1 rated help desk software for SMB in 2020. Stay closer to your customers and help them faster with LiveAgent.

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Simple and efficient customer service

Keep the system simple and efficient

Public institutions are dealing with citizen inquiries every day. Keeping an order in the requests between several tens of departments can be pretty tough. Utilize the power of LiveAgent and solve their requests faster than ever. Digital economy and public institutions play a crucial role in nowadays world. Plus you are making your citizens happy when you are able to help them quicker.

Organize all your departments

Government institutions are often managed by answering emails from mail client making it impossible to effectively share communication across employees and several teams. Implement LiveAgent so all of your requests are separated by departments and any new request is added into one email chain without flooding your email accounts.

Departments in LiveAgent
Preventing the confusion

Prevent the confusion

Let’s admit it – no one really likes the completion of tax return documents. They are lengthy and a lot of questions can pop-up in minds of tax payers. Deploying knowledge base with FAQ and relevant content tied with real-time live chat makes a powerful combination.

Happy customers are the best customers​

We offer concierge migration services from most of the popular help desk solutions.

How will your government institution benefit from implementing LiveAgent?

Resolve more tickets

Provide lightning-fast responses on live chat thanks to CRM insights, internal knowledge bases, and third-party integrations.

Learn from data

Use analytics to keep track of your performance, identify recurring problems, and create actionable insights and improvement plans.

Integrate and sync

Reduce data input time by 30% simply by integrating the tools you use daily with our help desk software.

Ultimate omni-channel help desk software experience

Efficient customer service

LiveAgent perfectly fits as helpdesk solution for your government institution. If you need to provide fast, accurate and efficient customer service, implementing a multichannel help desk software is essential. Let LiveAgent convert all your incoming communication into tickets for better management and automation.

Highest security standards

LiveAgent’s offers state of the art security standards with latest compliance. Your private communication is safe and encrypted, located within EU or US based on your preferences. LiveAgent is fully GDPR compliant.

State of the art security and standards
Powerful automation and reporting

Automation and reporting

Automate repetitive tasks with LiveAgent’s advanced automation and action or time triggered rules. Let the system route tickets to the right person or department. Add notes, tags or custom parameters to collect additional data and provide more accurate reports.

Transparent and affordable pricing

Get our professional help desk solution at a fixed monthly price, with no hidden fees or long-term commitments. Sign up for a 14-day free trial to gain full access to all the available features. What are you waiting for? Start increasing response speeds today!

14 Day Trial
No Credit Card required
and many more
$9 month

Small business

  • Unlimited ticket history
  • 3 email addresses
  • 3 contact forms
  • 1 API key
$29 month

Medium business

  • Everything in Small, plus
  • 10 email addresses
  • 3 live chat buttons
  • Departments management
$0 month

Free

  • 7 days ticket history
  • 1 email address
  • 1 chat button
  • 1 contact form

Save more with LiveAgent

Discover how to save more finances with our price calculator and choose the right help desk system for your customer support team.

You Will Be in Good Hands!

Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!

Try it now for free No Credit Card Required

FAQ

What is help desk software for GOV organizations?

Help desk software for GOV organizations is similar to the help desk software for enterprises. There is no particular difference. The help desk software can vary in features, depending on the plan you choose for your business. Therefore, if you have a huge company or a GOV organization, you might need and benefit from the help desk software with all the features for the best possible support.

Why should GOV organizations use help desk software?

Help desk software provides an organized workflow for all your departments. Moreover, it automates, motivates, and provides analytics reports for any supervisor. Therefore, the supervisor can address any underlying issues right away.

How can government organizations benefit from using help desk software?

There are multiple benefits of using help desk software, such as customer satisfaction, customer retention, and efficient workflow.

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Implementing a ticketing system on your Shopify store increases conversions. Add LiveAgent, the help desk software that helps you meet your customer' demands.

Quality Choice of Online Ticketing System for Shopify Stores

Implementing a ticketing system on your Shopify store increases conversions. Add LiveAgent, the help desk software that helps you meet your customer' demands.

Explore a selection of ticketing software that are most used on the market. Choose the ideal ticketing tool and raise your customer service to the moon.

Ticketing software

This text provides an overview of 13 different help desk ticketing systems, each with unique features and pricing options. The systems range from small business-focused options like KB Support and Vision Helpdesk to more comprehensive solutions like Zendesk and Freshdesk, which are geared towards larger corporations. Features range from basic ticket routing and messaging to AI automation, collaboration tools, and integrations with other apps. Prices vary depending on the level of service required, and most systems offer a free tier or trial period. Overall, businesses of all sizes can find a solution within this list to meet their customer service needs.

Grow your solo and freelancing business with LiveAgent, the most reviewed and #1 rated help desk software for SMB in 2020. Stay closer to your customers and help them faster with LiveAgent.

Help desk software for solopreneurs

LiveAgent is a help desk software that can be fully customized to fit your business needs. It offers a 14-day free trial with no setup fee or credit card required. Using LiveAgent can boost customer satisfaction by improving response times, generating more revenue, and increasing customer loyalty. It is rated as the #1 help desk software for SMB in 2020.

Empower your customers to find the answers they are looking using self-service. LiveAgent's FAQ software enables you to create stunning customer portals.

Leverage FAQ software to optimize your customer self-service experience

LiveAgent's FAQ software can help businesses optimize their customer self-service experience, as self-service becomes the preferred choice for 2 out of 3 consumers. The software allows customers to find answers quickly and easily, reducing ticket loads for businesses. LiveAgent offers a 7 to 30-day free trial with no setup fee and 24/7 customer service.

LiveAgent's free live chat software enables you to engage with and effectively convert website visitors into customers. Utilize the fastest chat widget.

Need a free live chat software?

LiveAgent's free live chat software enables you to engage with and effectively convert website visitors into customers. Utilize the fastest chat widget.

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