Help desk software for government
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Keep the system simple and efficient
Public institutions are dealing with citizen inquiries every day. Keeping an order in the requests between several tens of departments can be pretty tough. Utilize the power of LiveAgent and solve their requests faster than ever. Digital economy and public institutions play a crucial role in nowadays world. Plus you are making your citizens happy when you are able to help them quicker.
Organize all your departments
Government institutions are often managed by answering emails from mail client making it impossible to effectively share communication across employees and several teams. Implement LiveAgent so all of your requests are separated by departments and any new request is added into one email chain without flooding your email accounts.
Prevent the confusion
Let’s admit it – no one really likes the completion of tax return documents. They are lengthy and a lot of questions can pop-up in minds of tax payers. Deploying knowledge base with FAQ and relevant content tied with real-time live chat makes a powerful combination.
Happy customers are the best customers
We offer concierge migration services from most of the popular help desk solutions.
How will your government institution benefit from implementing LiveAgent?
Decreased resolution time of citizen requests
State of the art security standards and measurement
Proper allocation of resources and saved time
Application of digital economy and industry 4.0
Efficient customer service
LiveAgent perfectly fits as helpdesk solution for your government institution. If you need to provide fast, accurate and efficient customer service, implementing a multichannel help desk software is essential. Let LiveAgent convert all your incoming communication into tickets for better management and automation.
Highest security standards
LiveAgent’s offers state of the art security standards with latest compliance. Your private communication is safe and encrypted, located within EU or US based on your preferences. LiveAgent is fully GDPR compliant.
Automation and reporting
Automate repetitive tasks with LiveAgent’s advanced automation and action or time triggered rules. Let the system route tickets to the right person or department. Add notes, tags or custom parameters to collect additional data and provide more accurate reports.
Transparent and affordable pricing
Get our professional help desk solution at a fixed monthly price, with no hidden fees or long-term commitments. Sign up for a 14-day free trial to gain full access to all the available features. What are you waiting for? Start increasing response speeds today!
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