The right fit for government business

Fully scalable, adaptable & customizable to your needs.

  • ✓ No setup fee
  • Customer service 24/7
  • ✓ No credit card required
  • ✓ Cancel any time
Used by
Forbes logo
airbus logo
Nascar logo

30%

Generate more revenue

Create memorable customer experiences that boost revenue.

97%

Improve satisfaction

Delight your customers with lightning-fast responses.

16×

Boost customer value

Make more sales by keeping your customers loyal to your brand.

Business background

Help desk software for government

Join 100s of GOV organizations using LiveAgent, the most reviewed and #1 rated help desk software for SMB in 2020. Stay closer to your customers and help them faster with LiveAgent.

  • Capterra shortlist 2024 badge
  • GetApp Category Leader 2024 badge
  • SoftwareAdvice Front Runner 2024 badge
Simple and efficient customer service

Keep the system simple and efficient

Public institutions are dealing with citizen inquiries every day. Keeping an order in the requests between several tens of departments can be pretty tough. Utilize the power of LiveAgent and solve their requests faster than ever. Digital economy and public institutions play a crucial role in nowadays world. Plus you are making your citizens happy when you are able to help them quicker.

Organize all your departments

Government institutions are often managed by answering emails from mail client making it impossible to effectively share communication across employees and several teams. Implement LiveAgent so all of your requests are separated by departments and any new request is added into one email chain without flooding your email accounts.

Departments in LiveAgent
Preventing the confusion

Prevent the confusion

Let’s admit it – no one really likes the completion of tax return documents. They are lengthy and a lot of questions can pop-up in minds of tax payers. Deploying knowledge base with FAQ and relevant content tied with real-time live chat makes a powerful combination.

Happy customers are the best customers​

We offer concierge migration services from most of the popular help desk solutions.

How will your government institution benefit from implementing LiveAgent?

Resolve more tickets

Provide lightning-fast responses on live chat thanks to CRM insights, internal knowledge bases, and third-party integrations.

Learn from data

Use analytics to keep track of your performance, identify recurring problems, and create actionable insights and improvement plans.

Integrate and sync

Reduce data input time by 30% simply by integrating the tools you use daily with our help desk software.

Ultimate omni-channel help desk software experience

Efficient customer service

LiveAgent perfectly fits as helpdesk solution for your government institution. If you need to provide fast, accurate and efficient customer service, implementing a multichannel help desk software is essential. Let LiveAgent convert all your incoming communication into tickets for better management and automation.

Highest security standards

LiveAgent’s offers state of the art security standards with latest compliance. Your private communication is safe and encrypted, located within EU or US based on your preferences. LiveAgent is fully GDPR compliant.

State of the art security and standards
Powerful automation and reporting

Automation and reporting

Automate repetitive tasks with LiveAgent’s advanced automation and action or time triggered rules. Let the system route tickets to the right person or department. Add notes, tags or custom parameters to collect additional data and provide more accurate reports.

Transparent and affordable pricing

Get our professional help desk solution at a fixed monthly price, with no hidden fees or long-term commitments. Sign up for a 30-day free trial to gain full access to all the available features. What are you waiting for? Start increasing response speeds today!

30 Day Trial
No Credit Card required
and many more
$9 month

Small business

  • Unlimited ticket history
  • 3 email addresses
  • 3 contact forms
  • 1 API key
$29 month

Medium business

  • Everything in Small, plus
  • 10 email addresses
  • 3 live chat buttons
  • Departments management
$0 month

Free

  • 7 days ticket history
  • 1 email address
  • 1 chat button
  • 1 contact form

Save more with LiveAgent

Discover how to save more finances with our price calculator and choose the right help desk system for your customer support team.

Related Articles to Government
Explore effective solutions to overcome common knowledge management challenges, from outdated information to security concerns.

11 knowledge management challenges and effective solutions

Different marketing strategies work for different businesses. Local businesses should focus on being found on Google and optimizing their website. For remote businesses, platforms like YouTube or social media can be more effective. It's important to focus on what already works and gradually invest in other strategies.

Features - Departments

Departments

Organize your help desk with departments and route tickets to the agents that are best equipped to handle them.

Use Case Scenarios - Liveagent Financna Sprava

Finančná Správa

LiveAgent is built for government too. The Financial Directorate of The Slovak Republic provide live and offline help to 2 million taxpayers by LiveAgent.

Thanks to live chat, Atomer’s customers can contact technical support in real-time and get answers immediately. Their customer satisfaction grew rapidly.

Atomer

Atomer uses LiveAgent to provide high-quality technical support and increase customer satisfaction. The software offers transparency and ease of use for employees. With about 380 chat conversations a month, LiveAgent helps the company efficiently handle customer requests.

Empower your customers to find the answers they are looking using self-service. LiveAgent's FAQ software enables you to create stunning customer portals.

Leverage FAQ software to optimize your customer self-service experience

Create differentiated content for customers and agents by using LiveAgent's knowledge base tools. Set up multiple knowledge bases and FAQs, enable a search widget with smart suggestions, and enhance agent productivity. FAQs are a powerful tool for customer support strategy, reducing repetitive questions, increasing customer satisfaction, and improving agent efficiency. LiveAgent offers various pricing plans to suit different business needs.

With LiveAgent’s support documentation software, you can easily create a comprehensive knowledge base with support documentation to enable self-service.

Build a knowledge base and support documentation with ease

LiveAgent offers valuable tools for supplementing support documentation, including attachments in articles and a search widget with suggestions. The platform also provides rich customization options to match branding, while enabling all customer communications in a single place and supporting self-service through a customer portal.

You will be
in Good Hands!

Join our community of happy clients and provide excellent customer support with LiveAgent.

Schedule a demo

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.

Close
Schedule a demo
Schedule a one-on-one call
  • How to achieve your business goals with LiveAgent
  • Tour of the LiveAgent so you can get an idea of how it works
  • Answers to any questions you may have about LiveAgent
Schedule a demo
Start Free Trial x