Create memorable customer experiences that boost revenue.
Delight your customers with lightning-fast responses.
Make more sales by keeping your customers loyal to your brand.
Public institutions are dealing with citizen inquiries every day. Keeping an order in the requests between several tens of departments can be pretty tough. Utilize the power of LiveAgent and solve their requests faster than ever. Digital economy and public institutions play a crucial role in nowadays world. Plus you are making your citizens happy when you are able to help them quicker.
Government institutions are often managed by answering emails from mail client making it impossible to effectively share communication across employees and several teams. Implement LiveAgent so all of your requests are separated by departments and any new request is added into one email chain without flooding your email accounts.
Let’s admit it – no one really likes the completion of tax return documents. They are lengthy and a lot of questions can pop-up in minds of tax payers. Deploying knowledge base with FAQ and relevant content tied with real-time live chat makes a powerful combination.
We offer concierge migration services from most of the popular help desk solutions.
Provide lightning-fast responses on live chat thanks to CRM insights, internal knowledge bases, and third-party integrations.
Use analytics to keep track of your performance, identify recurring problems, and create actionable insights and improvement plans.
Reduce data input time by 30% simply by integrating the tools you use daily with our help desk software.
LiveAgent perfectly fits as helpdesk solution for your government institution. If you need to provide fast, accurate and efficient customer service, implementing a multichannel help desk software is essential. Let LiveAgent convert all your incoming communication into tickets for better management and automation.
LiveAgent’s offers state of the art security standards with latest compliance. Your private communication is safe and encrypted, located within EU or US based on your preferences. LiveAgent is fully GDPR compliant.
Automate repetitive tasks with LiveAgent’s advanced automation and action or time triggered rules. Let the system route tickets to the right person or department. Add notes, tags or custom parameters to collect additional data and provide more accurate reports.
Get our professional help desk solution at a fixed monthly price, with no hidden fees or long-term commitments. Sign up for a 14-day free trial to gain full access to all the available features. What are you waiting for? Start increasing response speeds today!
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Help desk software for GOV organizations is similar to the help desk software for enterprises. There is no particular difference. The help desk software can vary in features, depending on the plan you choose for your business. Therefore, if you have a huge company or a GOV organization, you might need and benefit from the help desk software with all the features for the best possible support.
Help desk software provides an organized workflow for all your departments. Moreover, it automates, motivates, and provides analytics reports for any supervisor. Therefore, the supervisor can address any underlying issues right away.
There are multiple benefits of using help desk software, such as customer satisfaction, customer retention, and efficient workflow.
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