The right fit for every business
Fully scalable, adaptable & customizable to your needs.
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
- ✓ Cancel any time
Used by
30%
Generate more revenue
Create memorable customer experiences that boost revenue.
97%
Improve satisfaction
Delight your customers with lightning-fast responses.
16×
Boost customer value
Make more sales by keeping your customers loyal to your brand.
One complex solution for different types of businesses
LiveAgent is a help desk software that adapts to the needs of different business models. Discover how it can help your company with the customer support.
Explore how LiveAgent fits your niche
Reach out and convert website visitors that are browsing high-intent pages using proactive chat invitations in a matter of seconds.
Provide easy access to important information using an engaging self-service portal that’s packed with FAQs and community forums.
Scale your customer service efforts and automate workflows before supporting your customers becomes overwhelming.
Build up trust by offering the highest security standards when it comes to protecting your customer’s data.
Turn customer service into your biggest asset by delivering personalized experiences that leave your customers wanting more.
Save time and money by managing more customer conversations at the same time.
Save more with LiveAgent
See why companies select LiveAgent
Grow with the best
Join the ever growing list of businesses that rely on LiveAgent and come from different business enviroments. Learn how they take the advantage of multi channel communication platform and how you can benefit from it as well.
LiveAgent is also able to fulfill the requirements of several industry spheres. Get to know how and see its impact.
You Will Be in Good Hands!
Do you know what Huawei, BMW, Yamaha and O2 have in common? You guessed right… LiveAgent!
FAQ
What does help desk support do?
Help desk support provides customer assistance, usually by using customer service software. Moreover, the software allows the agents to deal with all the inquiries from one platform.
What makes a good help desk?
A good help desk provides needed assistance and knowledge to solve the customer's issues right away. Moreover, it uses the correct tools to manage all requests efficiently.
Why should businesses invest in help desk software?
Help desk software increases customer satisfaction, revenue, and customer retention for any size business.
Help desk software is an online platform used to manage relationships with customers and solve their issues. Every issue raised by a customer is turned into a ticket. Help desk software offers many benefits for both agents and customers, including assigning, prioritizing, and categorizing tickets, as well as access to a knowledge base and community forum for customers. Support software must have access to all communication channels, an intuitive interface, and the ability to cooperate with other agents. LiveAgent offers technical support software with multi-channel functionality, reports, and activity history.
Help desk software is an effective management tool that focuses on serving customers and end-users by providing information, support, and assistance. With the right software, faster and more personalized responses can be delivered, while self-service options empower customers to resolve issues independently. Help desks can eliminate problems such as lost or unanswered tickets, delayed responses, and lack of responsibility. The use of help desk support can improve customer satisfaction, engagement, retention, and sales, as well as improve agent productivity and reduce stress and burnout. LiveAgent offers a free and easy-to-use helpdesk portal that can be customized to fit a company's needs.
Help desk software is crucial for businesses of all sizes and industries to track and solve customer issues effectively. To improve the performance and quality of customer support, implementing IT help desk best practices is essential. These include selecting the right help desk software, having a single point of contact, automating processes, incorporating Service Level Agreements, creating dedicated support teams, offering a self-service portal, building a comprehensive knowledge base, tracking key metrics, setting up third-party integrations, providing employee training, collecting customer feedback, and taking care of the help desk team.
Free helpdesk ticketing system
The article discusses the benefits of implementing free help desk software for companies. It explains that such software can help organize operations and tasks within customer service and support, leading to faster resolution of support requests. The article also discusses the importance of offering digital tools, such as live chat and social media channels, to meet customer expectations. The use of a help desk ticketing system, whether free or paid, is also highlighted as essential for organizing customer interactions and providing valuable data for improving customer service. Finally, the article notes the advantages of free help desk software, including the ability to sort and organize requests from multiple channels in one dashboard, and offers advice on selecting the best tool for a company's needs.
Companies that prioritize customer service should have helpdesk support to easily communicate with customers about technical problems and questions. However, if a company does not engage in activities that require help desk support, there is no need to introduce it. LiveAgent offers helpdesk software for businesses of all sizes.
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