When Do Customers Think Your Customer Service is Consistent and Reliable?

  • Assist customers both in person and over the phone/internet without making them wait.
  • Correct issues politely and with no inconvenience to the customer.
  • Keep a promise to a customer, do not forget to contact him in the time you told him.
  • Solve customer´s problem immediately – quickly and efficiently.
  • Understand the products and services on sale so that you can offer reliable assistance and advice.
  • Have positive attitude and be polite and professional to customers all the time.
  • Do not let your customers wait in long queues.
  • Regardless of your own thoughts and feeelings act appropriately towards customer, even when you are busy and under pressure.
  • Be honest and fair to your customers.
  • Pay genuine attention to the customer.

Do you know when is your customer satisfied?

Customers are satisfied when they feel their needs and expectations have been met. Word of mouth is very influental, customers talk to their friends about the good/bad experience with your company, who in turn may decide to use or not to use your service. Consistent and reliable customer service will hook customers and keep them returning for more business. Customers need a sense that the service they receive will be excellent every time they visit a company. 

Remember: Without customers you do not have a company.

A satisfied customer is the most powerful tool for building positive company reputation. Customers think your customer service is consistent and reliable only when it really is, there is no other way how to persuade them if your service sucks. Here is a handful of tips on how your customer service can be transformed to a new reliable service with a high value.

Niki Vajdova

Marketing Intern

Student at Faculty of management - Comenius University in Bratislava.

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