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Language switcher

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Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

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Help Desk

Update: Faster and stronger LiveAgent

Andrej Csizmadia

Andrej Csizmadia

Last modified on October 30, 2020 at 11:33 am

Setup Agent’s work departments and all tickets with status “open” and “new” will be assigned to him as “to solve” tickets. Also, you can setup that all tickets assigned to an agent (no matter from what department) will be his “to solve” tickets. To do this, go to Configuration->System->General and check Route “assigned to me” tickets.

Update: Faster and stronger LiveAgent

Speed improvement & bug fixes

By optimizing the number of SQL commands in several actions, we were able to achieve a noticable speed improvement. For those of you, who haven’t updated your LiveAgent lately, we highly advise to do so now as some actions are now executed more than 100x faster.

See the latest changelog here.

We aired a new version of LiveAgent on November 28th. This update brings a new usability improvement, a significant enchancement in speed and also some bug fixes.

Reengineered ticket solving:

In order to improve the process of ticket solving, we remodeled the pop-up open ticket box into a “Tickets to solve” box at the top panel. Now your agents will be constantly notified about due tickets.

Update: Faster and stronger LiveAgent
Assigning “To Solve tickets”

Andrej Csizmadia

Andrej Csizmadia

Growth Marketer

Andy is Growth Marketer at LiveAgent. Previously, he studied International Relations and Business Diplomacy and was active as a volunteer in the world's largest student run organization, AIESEC. Running, music and reading books are his favourite free-time activities.

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