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Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

top 7 useful tools for it support agents title

Top 7 useful tools for IT support agents

Andrej Csizmadia

Andrej Csizmadia

Last modified on October 29, 2020 at 2:13 pm

1. Licecap

There is an old saying: picture speaks a thousand words. What about moving picture? Your customers will often get confused and overwhelmed with different kinds of settings. In this case you can use Licepap to make a simple GIF that can help.

Top 7 useful tools for IT support agents

Just choose which part of screen real estate you want to have in a spotlight and click record. Do what you need to do and your super-helpful GIF is born. Send it to your customers and let them appreciate your awesome skills.

Available for: Mac OS X, Windows

2. Skitch

Skitch is easy to use, powerful utility for making screenshots that can become explanatory within seconds. Tools such as pointers, highlighting or text adding can save you loads of time. Just take a screen snap and start working. Nice bonus is full integration with Evernote ecosystem.

Top 7 useful tools for IT support agents

Your screenshots may become useful notes and you can reuse them in numerous occasions, so you don’t have to do the same thing all over again. Important reminder: it’s completely free.

Available for: Mac OS X, Windows

3. Awesome Screenshot plugin

Sometimes you’ll need just a quick screen snap in your browser and with a few fancy annotation tools. This is when Awesome Screenshot comes in.

Top 7 useful tools for IT support agents

You can use this little utility with browsers Firefox and Chrome. Main advantage is that you have auto-upload feature at your disposal. That means you will get a shareable link instantly and will not have worry about using some kind of cloud storage.

Available for: Safari, Chrome, Firefox

4. Google Docs & Google Drive 

Powerful collaboration tools are essential for effective teamwork. Time has proved that solutions offered by Google could be just what you needed. Unlike more sophisticated software like Office 365, they are completely free and easy to use.

Top 7 useful tools for IT support agents

Collaboration on one document with a few colleagues at a same time? No problem. Drag & Drop to upload an important file? Done. Getting a shareable link in 2 clicks? Works like a charm. These Google services could be real lifesavers. Do not hesitate to use them.

Available for: Nearly everything connected to the internet

5.  Postman

Postman is a REST client, that helps you with troubleshooting APIs. This relatively simple and free browser extension can help to build a HTTP or HTTPS request and start troubleshooting customer issues.

Top 7 useful tools for IT support agents

Postman features include:

  • History of sent requests
  • Create requests quickly
  • Replay and organize
  • Switch context quickly
  • Built-in authentication helpers
  • Customize with scripts
  • Robust testing framework
  • Automate collections

Configurable transfer speed limits

6. Filezilla

FileZilla is a cross-platform FTP, FTPS and SFTP client with loads of features. In spite of that, it is still simply to use & understand. Look at a short list what this little utility can do:

  1. Available in many languages
  2. Supports resume and transfer of large files >4GB
  3. Tabbed user interface
  4. Powerful Site Manager and transfer queue
  5. Bookmarks- Drag & drop support
Top 7 useful tools for IT support agents

7. LiveAgent

LiveAgent is a complex tool for providing extensive support via all available channels, such as Email, Voice, Live Chat, Facebook, Twitter and Contact forms.

You will find inputs from all these places in one place called universal inbox. Nothing gets lost, nothing gets forgotten. Ticketing system will help you to stay organized and make customer support seamless. Give it a try.

Top 7 useful tools for IT support agents

Available for: Nearly everything connected to the internet and free for two weeks.

Andrej Csizmadia

Andrej Csizmadia

Growth Marketer

Andy is Growth Marketer at LiveAgent. Previously, he studied International Relations and Business Diplomacy and was active as a volunteer in the world's largest student run organization, AIESEC. Running, music and reading books are his favourite free-time activities.

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