The founding team of every startup is generally concerned with the same few things: product and growth. However, there’s one more thing that every team should be prioritizing, and that is customer service.
Some companies really can do customer service properly. They don’t quibble when warranties have expired. They don’t demand you provide long-lost receipts, so long as you can give some sort of evidence. When you call, staff really try to sort things out rather than sticking to a script. They ring you back. And if they can’t arrange a repair, they sort out replacements.
Permeating businesses from the base to the boardroom, customer service is now widely recognised as the key to ongoing company success. But tackling such a vast, rapidly evolving area is no mean feat. To steer you in the right direction, here are 5 figures that define the shape of customer service in 2017.
Most people call customer service when they have a problem or a complaint. But proactively using customer service to get information or ask questions could help employers, and their employees, save on their health care costs.
Keeping track of NPS and Customer Service best practices is going to help you accelerate your business growth. With that in mind, we thought it would be extremely valuable for you to know who are the thought leaders to follow in 2017.
Measuring the impact that your social media interactions are having on your business — and your bottom line — can be a tricky endeavor. How can you really identify and quantify whether a particular social media encounter has been successful?
Customer service can make or break a sale. In this day and age where most consumers can have anything delivered to their door with just one click, how can companies keep up with this demanding customer persona new technology has created?
Nothing’s worse than something going wrong and realizing you’ll have to call a company that you absolutely hate to talk to. These companies have no clue how to treat customers, you think to yourself. Do these people hate their jobs? Why is it my fault? How the heck are they in business!
If you have an effective customer support strategy for social media, you’ll have happier customers and an opportunity to increase revenue. This guide will show you how to get started.
As 2017 rolls in, here are 7 vital statistics to keep in mind as you consider integrating a social care team or making innovative changes to your existing social engagement profile.
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