See our selection of top 10 articles about customer service written in February. Learn more about employee engagement, customer loyalty and read tips on how to make your customer service your best supply chain strategy.
Companies who use Twitter as a customer service portal typically see a 19% lift in the satisfaction of their customers. If you think about it, it makes sense. Most of us, as customers, value customer service more than anything else. We hate having to wait to solve a solution over the phone, expect prompt responses and want to walk away from problem having found a solution.
Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won’t be profitable for long.
Being honest, engaging with your customers, and providing great service are the right things to do as business owner. These principles are also at the foundation of companies who have created deep customer loyalty and benefited from their ‘super users.’
Should your customers call the shots in regards to delivery expectations within your company?
My definition of customer service is the ability to make one person feel, for just a few minutes, like they are the most important person in the world. That takes resources.
There are many articles written every day on how to acquire more users, clients and how to take advantage of the most prominent advertising channels out there, like Facebook. But, do they apply to B2B businesses?
Corporate social media channels have the potential to greatly extend brand reach and drive customer traffic to the website — and to create PR nightmares on a scale that was unimaginable even a decade ago.
Customer service is being disrupted in the same way that marketing has been disrupted, but we don’t talk about it enough. Good customer service now has the power to make your business stand head-and-shoulders above your competitors.
Employee engagement is driven by the emotional commitment employees have with their company and its vision. This emotional commitment motivates employees to work better and harder.
Customer centric is a way of doing business with your customer in a way that provides a positive customer experience before and after the sale in order to drive repeat business, customer loyalty and profits.
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