Top 10 Customer Service and Marketing Conferences

1. Gartner Customer Experience & Technologies Summit

Customer Experience is at the top of every business’ priority list. It concerns the CEO to the CMO and even to the CIO. Emerging technology, changing consumer needs and effective use of customer data are critical elements to ensuring your CX Strategy is as powerful as possible in a competitive landscape.

Gartner research is a valuable resource for leaders in customer experience, offering must-have insight to help them make informed decisions. The 2018 Gartner Customer Experience & Technologies Summit is Europe’s must attend event for those who are looking to leverage their CX Strategy for commercial success, as well as staying ahead in a highly competitive marketplace.

Place: London, UK

Date: 24. - 25. May 2018

Price: 2 618 - 3 327 USD


2. Customer Experience Management Asia Summit 2018

The event is the 4th annual Customer Experience Management (CEM) summit held in Asia and organized by IQPC. This is a 2-day event taking place at the renowned Marina Bay Sands Resort Hotel in Singapore. CEM industry expert speakers will provide in-depth insights on customer journey mapping, customer centricity, social media, big data and engagement.

Join this event in September at Asia’s largest CX gathering as we feature 60+ industry practitioners taking the stage to share best-in-class CX strategies.

Spanning 4 days with a series of impactful discussion formats – 8 unique streams, 12 interactive roundtables, 2 workshops and 2 dedicated CX focus days - the 5th CEM Asia Summit is the ONLY EVENT you will need to attend for inspirations on how you can fast-track your customer-centric, digital-enabled CX journey.

Place: Singapore, Singapore

Date: 26. - 28. September 2018

Price: 2 799 - 4 899 USD


3. Customer Experience Strategies Summit 2018

Customize your approach to grow your business using multichannel and learn about the different multichannel models that will work for your business. Identify the key differences, preferences and strategies for omni-channel success.

Acquire actionable insights from a uniquely broad group of speakers. Tackle your biggest CX challenges: from beginners setting up new CX departments to mature industry professionals.Discover where AI and the future of data fit into your CX model.

This is the only event to cut through emerging software ‘sales talk’ to support better investment decisions. Find out what works now… and what will work in the future. Discover where you stand in the competitive landscape and identify what needs to change to adapt to the digital age. Find out where Learn training, implementation, and leadership strategies to go beyond a customer-first culture.

Place: Toronto, Ontario

Date: 25 -26. April 2018

Price: 1 895 - 3 585 USD


4. Customer Contact Week

This is the only event in the market guaranteed to give you completely unbiased advice with our 100% practitioner-driven content and No Sales Pitches on Stage policy!

Over half your time will be spent in small group workshops and interactive discussions, ensuring you get expert advice on the exact problems you are facing included in your conference package.

Keynotes will explore the ins and outs of cutting-edge customer contact strategy deployments, meaning you’ll take home tangible insights into what really does (and doesn’t!) work.

This event is built in conjunction with an expert advisory council entirely around the needs of the European customer contact community and the issues you’re facing right now.

LARGEST: Europe’s flagship representation of the world’s largest customer contact event series;

LONGEST: 19 years providing insights for global customer contact community;

Place: Glasgow, UK

Date: 12. - 15. March, 2018

Price: 2 793 - 4 190 USD


5. B2B Marketing Forum 2018

MarketingProfs' B2B Marketing Forum is more than just a quirky (not-so-little) conference. It’s the place where leaders, innovators, and people who make things happen gather to learn about the latest in B2B marketing and share the secrets to success. Now celebrating 12th year, it’s still intimate enough that you’ll surely see some of your favorite marketing pals, but big enough that you’ll find more than enough smarts to help you go the distance.

There are a lot of marketing conferences out there, but at most you will find that retail brands dominate the conversation. But at #mpb2b, the entire program is focused on the unique challenges and opportunities that B2B marketers face.

Place: San Francisco, California

Date: 13. - 16. November

Price: 1 095 - 2 195 USD


6. Inbound

INBOUND 2018 is more than just four days of learning and inspiration. It’s a place where you can step back from your day-to-day, and think about big ideas, not if you remembered to email Karen back. Finally, you’ll have the mental space to look at your opportunities and challenges in new ways and from now perspectives. If you think you have your best ideas in the shower, you haven’t been to INBOUND yet.

INBOUND is more than just 21,000+ people too. It’s people who spend every day grappling with the same tough problems that you do, who get just as excited as you do about an awesome pivot table, and who have the same challenges as you. At INBOUND, you’ll find proof that you’re not alone—in fact, there’s a few thousand awesome people in the same exact boat. Make sure you stay in touch.

Place: Boston, Massachusetts

Date: 4. -7. September, 2018

Price: 299 - 1 599 USD


7. Digiday Retail Summit

The Digiday Retail Summit, organized by the DM2 Media will take place from 21st February to 23rd February 2018 at the Omni Barton Creek Resort & Spa in Austin, United States Of America. The conference will cover areas like discuss the shift the Amazon effect is having on the retail industry and its customers, from being able to share your brand story to acquiring data to develop better messaging and products.

You know you want to attend a Digiday summit. The next step is to convince your company's leadership to help.

Place: Austin, Texas

Date: 21. -23. February, 2018

Price: 3 095 - 4 995 USD


8. The Customer Service Summit

Critical Insight from VP’s and Directors of Customer Service: In knowing where customer service is headed, VP-level execs from the world’s most biggest brands will share the decisions that will shape your role and future strategy. Get this invaluable insight to ensure you stay ahead

A Cutting-Edge Agenda Across 2 In-Depth Tracks: Gain actionable insight on 2017’s biggest challenges and opportunities, as decided by you and your peers. Whether your focus is Social Media Customer Service, or broader multichannel care… our tracked approach will tailor both days to your specific needs

Learn from and Benchmark against 250+ Corporate Peers: We know that the best person to give you advice is someone that has direct, ‘tried-and-trusted’ experience. #INCITECS features corporate speakers, with a total focus on corporate priorities and learning. Get over 16 hours of best practice and future strategy planning with the world’s leading brandsThis will be the most beneficial two days out of the office all year... reserve your place now before it’s too late!

Place: New York, New York

Date: 4. - 5. October, 2018

Price: 1 250 -2 350 USD


9. Smart Customer Service

Now in its seventh year, Smart Customer Service helps shed light on the many moving parts needed for a successful customer service and support strategy. Customer service has evolved to the point in which companies have to engage consumers long after the sale is done. Today, as products become more commoditized and price becomes more irrelevant, delivering great customer experiences at every step in the customer journey has become the difference between success and failure. Delivering smart customer service—and all of the activities that it entails— has become a key component in value-creation for both customers and the companies they support. Wondering how to move forward, better allocate limited resources, or where to start? Let Smart Customer Service take you on a journey of discovery!

Place: Washington D.C., US

Date: 9. - 11. April, 2018

Price: 95 - 2 195 USD


10. The Conference for CX Innovators

Launched in 2011, Next Gen Customer Experience brings together senior level customer experience executives across all industries to discuss the latest customer experience strategies across all channels and touch points. If you want to develop a cutting-edge CX strategy or benefit from focused networking, Next Generation Customer Experience is an event you can't miss.

Next Generation Customer Experience differentiates itself from other CX related events by offering unparalleled quality. Here is what Next Generation Customer Experience goes above-and-beyond to deliver:

Place: Pheoneix, Arizona

Date: 27. - 29. March, 2018

Price: 2 199 - 3 099 USD

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