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Language switcher

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Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

reports give you an per activity overview of your help desk title
Help Desk

Reports give you an per activity overview of your help desk

Andrej Csizmadia

Andrej Csizmadia

Last modified on October 29, 2020 at 2:16 pm

Reports is a really strong tool for getting more insight into the operations of your support desk. With Reports you can easily monitor the activity of your support team and effectively plan your HR needs.

Reports allows you to see all the importnant analytical insights. Live Agent collects various data points for statistic purposes so that you can for example get the activity (in hours, tickets, phone calls…) of your support desk. This data insight helps you to decide where to focus your efforts. With the graph view you can easily read out how many chats, e-mails, calls your support team needs to tackle every month/week/day. With this data you can better plan your agent usage and load during the week.

Reports give you an per activity overview of your help desk

Reports allow you to monitor your agents too. You can see how effective they are and compare their performance to each other and to their previous results.So now, if an agent has a really low response rate and a lot of punishments, you know where exactly to put your efforts and train this agent. This feature is particulary beneficial for helpdesk managers that  want to check the effectivity of their customer support and improve it as much as possible.

Do you want to reward your best agents? Just by viewing the statistics you can determine how many hours each agent spent working on your help desk and how helpful he was to your customers.

If you don´t have a Live Agent account yet, try our 14 – day free trial here, no credit card required.

I hope that this tip was useful for you.

Andrej Csizmadia

Andrej Csizmadia

Growth Marketer

Andy is Growth Marketer at LiveAgent. Previously, he studied International Relations and Business Diplomacy and was active as a volunteer in the world's largest student run organization, AIESEC. Running, music and reading books are his favourite free-time activities.

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