Good customer service is all about your choice of words. How you deal with everyday enquiries is very important.
There are numbers of ways by which you can improve customer service.
Just by using the right speech.
Being polite to your customers is a must; you need to make sure your customers feel valued, and your customer service representative doesn’t come off as arrogant. The most important thing, is to make sure you make the customer feel valued for their service.
Remember, there are only two reasons why anybody would approach your customer service department:
Helping both is important. In the following paragraphs, we shall talk about the most important phrases a customer service department must incorporate in their regular talks with customers.
Happy to help
One of the most common phrases you need to include is ‘happy to help’. You might have heard it in a lot of places, and for good reason too.“Happy to help.” One of the 5 phrases your company should use in 2015. Here are 4 more:Click to Tweet
“Happy to help” implies that your customer service representative isn’t fazed by your query, nor is he thinking ‘what a stupid query that is’. No, “happy to help” ensures the representative is willing and ready to help you regardless of the nature of your query.Let me know what else I can do for you
When it comes to ending a conversation with a client, rather than saying goodbye and disconnecting the call, ask them what else you can do for them.
The phrase ‘let me know what else I can do for you’ makes a customer feel genuinely valued, and if there’s anything within your power you can do to help them, you most likely will.
It shows the customer service department will feel honored to get a chance to help you as a customer, and is an all- around excellent way to end any conversation.I understand how difficult this must be
Obviously, you can replace the ‘difficult’ with any other word, but the context remains the same; empathize with the customer and make them feel you understand their problem.What to say when a customer comes to you with a problem?Click to Tweet
One of the most welcoming phrases you can incorporate in your conversation when a customer comes to you with a problem is to let them know you understand their trouble.
Then, proceed to answer their queries, or provide them with possible solutions. The fact you empathize with their problem gives them an idea how genuinely concerned you are, and will instantly soften their stance.As much as I’d like to help…
There are times when you just can’t be of any useful help to the customer. In such cases, rather than blurting out an outright no to the customer, start your sentence with ‘as much as I’d like to help you..’
This will ensure your customer understands there’s nothing within your power you can do right now, and as a result, they’d be best off looking for alternate solutions.
Remember, the crux of good customer service is to appreciate what the customer is saying, and be as welcoming as can be.Great question, I’ll find that one out for you
Again, we get to the same point; appreciating the customer. When you tell them their question is ‘great’, you are doing them a service. You are appreciating their query, and you are willingly offering help.
It’s excellent for both parties, and will make sure that you get a positive comment on your customer service. Remember, it is all about empathy with your customer.
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