LiveAgent 5.32 – Design improvements and other fixes
LiveAgent 5.32 update enhances design and resolves issues like disappearing attachments, save button errors, and long...
3 min read
Blog
Customer service news focused around help desk software and customer satisfaction. LiveAgent brings you tips and tricks for building loyal customer base and keeping your team productive.
LiveAgent 5.31 – New chat theme and additional app improvements
LiveAgent 5.31 introduces a new Minimal chat theme, customizable colors, and enhancements in chat design, Facebook...
3 min read
LiveAgent 5.30 – Rolling up with new improvements
Discover LiveAgent 5.30 with improved ticket handling, multi-language event logs, middle-click tab closure, design...
4 min read
LiveAgent 5.29 – We're bringing new interesting features
Discover LiveAgent 5.29! New features include custom roles, phone scheduler, ISO date format, Intercom migration plugin...
5 min read
LiveAgent 5.28 – focused on fixes and improvements
Discover LiveAgent 5.28! Boost workflow with fixes for email, tickets, & Facebook, plus new email group types & API key...
7 min read
LiveAgent 5.27 is available as of now
LiveAgent 5.27 update enhances call center features, configuration options, and fixes bugs for improved performance and...
4 min read
LiveAgent 5.26 – New features, improvements, and important fixes
LiveAgent 5.26 introduces a plugin search bar, agent/customer detail pop-ups, multiple attachment tabs, and a larger...
4 min read
LiveAgent 5.25 – New features, improvements, and important fixes
Discover LiveAgent 5.25 with new features, email improvements, security fixes, and enhanced functionality. Upgrade now...
3 min read
LiveAgent + Shopify: AI chatbot that reduces workload
Learn how LiveAgent's AI chatbot for Shopify automates customer support, reduces workload, and accelerates sales with...
11 min read
Live Chat Security: 10 Best Practices for Secure Live Chat
Discover 10 best practices for live chat security in 2025. Learn to combat threats like phishing & breaches while...
17 min read
Knowledge-Centered Service (KCS): Complete Guide 2025
Discover the comprehensive 2025 guide to Knowledge-Centered Service (KCS), highlighting its importance, benefits,...
13 min read
Knowledge Management: A Game-Changer for Your Business
Discover how knowledge management boosts innovation, efficiency, and customer satisfaction with proven strategies to...
18 min read
Knowledge Base Benefits: 12 Key Internal and External Advantages
Discover the transformative power of knowledge bases in business! Uncover 12 key benefits that enhance customer...
7 min read
Knowledge Base 101: A Complete Guide to Harness Your Company Knowledge
Boost productivity & customer support with this ultimate guide to knowledge bases! Discover types, benefits, AI insights...
25 min read
Introducing LiveAgent's New AI-Powered Feature in the Works
Discover LiveAgent's upcoming AI-powered feature that crafts tailored email ticket replies from your knowledge base,...
4 min read
Introducing a new feature: Video chat/video call
Enhance customer support with LiveAgent's new browser-based video chat—no third-party apps needed! Personalize...
1 min read
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