12 Key Help Desk Metrics, KPIs, and How to Calculate Them
Explore 12 key help desk metrics and KPIs to enhance performance and customer satisfaction. Learn how to calculate and...
20 min read
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Customer service news focused around help desk software and customer satisfaction. LiveAgent brings you tips and tricks for building loyal customer base and keeping your team productive.
12 Customer Service Goals and Objectives to Focus on in 2026
Discover 2026's top customer service goals with actionable examples. Learn to set SMART goals, reduce wait times, and...
16 min read
AI Agents for WhatsApp Customer Support
See how LiveAgent's AI agents reply to WhatsApp customers automatically, what they can do beyond replying, and how to...
8 min read
LiveAgent Chatbot: Advanced Configuration Guide
LiveAgent chatbot configuration beyond the defaults: handover timing, conversation flow, tone, multilingual behavior,...
7 min read
How to choose an AI chatbot for your business
A step-by-step buyer's checklist for choosing an AI chatbot in 2026: use case, channels, budget, integrations, a week-1...
8 min read
AI Customer Support Bot Setup: Step-by-Step LiveAgent Guide
Setting up an ai customer support bot in LiveAgent takes six steps across two systems. Here's the order, what each step...
6 min read
Best AI Customer Support Tools by Industry
The best ai customer support tools differ by industry. Here's what actually works for e-commerce, SaaS, and healthcare...
5 min read
AI Customer Support Chatbot Not Performing? 6 Fixes
An ai customer support chatbot missing the mark usually has one of six fixable causes. Here's how to diagnose and fix...
6 min read
AI Spam Filter: Stop Bot Spam & OOO Clutter
An ai spam filter that also catches out-of-office auto-replies keeps clutter out of your metrics. Here's how to...
6 min read
5 AI Chatbot Problems That Are Costing You Customers
AI chatbot problems can quietly cost you customers. Five warning signs your bot is hurting conversions in customer...
7 min read
Omnichannel Support: 5 Real Signs Your Channels Aren't Actually Connected
Running email, chat, and social isn't omnichannel support. Here are 5 concrete signs your channels are still...
6 min read
Call Transcription: New in LiveAgent's September 2026 Update
LiveAgent's new call transcription turns recorded calls into text automatically, plus two new AI providers and AI agents...
6 min read
How to Reduce Average Handle Time: 7 Proven Ways
Learn how to reduce average handle time with seven simple changes that take work off your agents instead of rushing...
10 min read
Ticket Triage: A Complete Guide to Categorization, Prioritization & Routing
Learn how ticket triage works: the step-by-step process, the impact-urgency priority matrix, routing rules, automation...
17 min read
What is ticket validation, and why does it stop your team wasting time on invalid requests?
Ticket validation checks incoming support requests for missing info, duplicates, and scope before an agent ever opens...
4 min read
VoIP Phone for Mac: The Complete Guide to Softphones, SIP Clients, and Setup for 2026
A complete 2026 guide to running a VoIP phone on Mac: the best standalone SIP softphones, all-in-one business VoIP...
11 min read