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Language switcher

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Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

featured image New Version Of LiveAgent
Help Desk

New version of LiveAgent

Andrej Csizmadia

Andrej Csizmadia

Last modified on July 7, 2021 at 1:38 pm

We’ve released a new version of LiveAgent which brings a new migration plugin and a couple of enhancements to make your helpdesking life easier.

Here’s a list of what’ve added in the latest update:

/• JIRA Service Desk migration plugin. In new version you are allowed to import all your tickets from Jira Service Desk to LiveAgent with few clicks and you do not have to be scared about losing any important messages or data when switching to LiveAgent.

• We also added the ‘To’ and ‘Cc’ header to forwarded message template so you can see in every ticket exactly to who are you sending the message and also the person who will receive a copy of the email you are sending.

• In Twilio call we added an option to leave a voice mail. If agents will not pick up clients’ calls, they can leave a message, where they explain the request or problem and agent will help them right after receiving your voice mail. Also unanswered calls are recorded in statistics.

New version of LiveAgent

• New version offers a possibility to split a forward phone message among more agents and during the call you may see, the department form which customer calls.

Would you like to see the whole list of changes? See LiveAgent changelog.

Andrej Csizmadia

Andrej Csizmadia

Growth Marketer

Andy is Growth Marketer at LiveAgent. Previously, he studied International Relations and Business Diplomacy and was active as a volunteer in the world's largest student run organization, AIESEC. Running, music and reading books are his favourite free-time activities.

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