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New feature: Search & replace

Andrej Csizmadia

Andrej Csizmadia


Last modified on January 20, 2022 at 10:26 am

Do your customers send you private information, you don’t want to show in your helpdesk?

search replace LiveAgent plugin

You can hide original data with random characters or data. The main reason for applying masking to a data field is to protect data that is classified as personal sensitive data.

Can be used e.g. for preventing helpdesk operators from viewing credit card numbers in billing systems (obfuscating credit card numbers from 123456789 to 12xxxx789).

According to PCI Security Standards you must mask sensitive data when displayed and render the stored sensitive data unreadable.

search replace LiveAgent plugin

Learn how to setup Search & Replace

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