New feature: Search & replace

Do your customers send you private information, you don’t want to show in your helpdesk?

You can hide original data with random characters or data. The main reason for applying masking to a data field is to protect data that is classified as personal sensitive data.

Can be used e.g. for preventing helpdesk operators from viewing credit card numbers in billing systems (obfuscating credit card numbers from 123456789 to 12xxxx789).

According to PCI Security Standards you must mask sensitive data when displayed and render the stored sensitive data unreadable.

Learn how to setup Search & Replace

Andrej Csizmadia

Growth Marketer

Andy is Growth Marketer at LiveAgent. Previously, he studied International Relations and Business Diplomacy and was active as a volunteer in the world's largest student run organization, AIESEC. Running, music and reading books are his favourite free-time activities.

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