speed update LiveAgent

Massive speed update: LiveAgent is out!

Andrej Csizmadia

Andrej Csizmadia

Last modified on January 20, 2022 at 10:30 am

We’re glad to announce a new LiveAgent update which brings a massive speed improvement in widget loading! The update was released yesterday and you can read on to find out what’s new.

Update overview

  • Performance improvement
  • New chat button style: Circle
  • Multiple style changes
  • Addressed 35 functional bugs

Here are some of the 35 bugs that have been fixed in this update: call stacking, call ticket disappearing, fixed popup of chat invitations and plenty more.

Performance improvement

If you haven’t updated your LiveAgent lately, now is the right time. Contact widgets such as live chat and call buttons now load 2x faster! The speed improvement is caused by optimalization of language files and their loading. Our developers did an amazing job and thanks to them, you and your customers can now interact as fast as never before.

What’s up next

Another round of speed improvements and bug fixes is behind us. In the next release, we’ll be focusing on improving your overall user experience, by implementing latest technologies, so stay tuned!

If you run your LiveAgent in our cloud, your license will be updated automatically. If you run a perpetual license, on your own server,  you can download the latest update in your members area. (How to update LiveAgent?)

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