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Help Desk News

LiveAgent won again: Leader in help desk & several other categories in G2 report

Andrej Csizmadia

Andrej Csizmadia

Last modified on October 29, 2020 at 12:43 pm

Whoa, what a ride has the last quarter of 2019 been! Perhaps the most visible change for most of our customers has been an update to our homepage, which now features much modern, sleek design, bold headers and colourful elements across the whole website. However, releasing this version of the web isn’t (of course) the final destination for us. It’s a live service, which will constantly receive updates to make your browsing experience even better. Besides these front-end changes, our developers have been putting a lot of effort into completely rewriting the LiveAgent app to make it yet again the leader in progressive technologies and systems. And when it comes to the word “Leader”…

… LiveAgent did it again! We’ve been able to sustain our position as a Leader in Help Desk Category and Live Chat Software according to the latest reports from the independent review aggregator site G2. In total, LiveAgent has been given an enormous amount of 43 rewards including previously mentioned awards in Help Desk and Live Chat categories, The Best Usability in Customer Self-Service, Bes, ROI in Social Customer Service and The Best Results in Live Chat Category for Enterprise companies. One of the best rewards we could ever receive is the “Users Love Us” badge, which shows just how much dedicated to our customers and their experience we are.

LiveAgent won again: Leader in help desk & several other categories in G2 report

Thank you

First of all, we would like to thank every single one of our customers since it is only because of them that we are able to keep and constantly develop LiveAgent and include new and new features. Without them and their businesses, there would be no awards, no trophies, no badges and no LiveAgent at all. Customer centricity has always been a priority for us and we believe, that companies which rely on our tool share the same vision with us and have the customer always on their mind. Whether it comes to the services they provide or to the whole experience the customers go through. 

Andrej Csizmadia

Andrej Csizmadia

Growth Marketer

Andy is Growth Marketer at LiveAgent. Previously, he studied International Relations and Business Diplomacy and was active as a volunteer in the world's largest student run organization, AIESEC. Running, music and reading books are his favourite free-time activities.

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