LiveAgent Was Interviewed by Website Planet - Beat The Chatbot With Cross Channel Customer Support

Our Senior Growth Marketer - Matej Kukučka and Junior Growth Marketer - Andrej Csizmadia had a chance to be interviewed by Ditsa Keren from Website Planet - company that gives to clients everything they need to create and run a successful website. They discussed the importance of customer support, trends in technology and the background of the LiveAgent’s parent company, Quality Unit.

Quality Unit, is a provider of two popular software - LiveAgent and Post Affiliate Pro, currently belongs to the most successful IT companies in Slovakia, who were able to achieve global success. Values of our company are built on 3 main pillars – passion for what we do, customer centricity and diversity in workplace.

Every person is unique - and also every customer. Companies have to know each of their customers on the individual level and LiveAgent, as the powerful help desk software with +175 features, can help companies to know the history of communication, orders or any other information about customers.

And what about the future of online communication? Our colleagues believe that Artificial Intelligence and Machine Learning will become smarter and more human-centered. However, the technology can no substitute the human approach and so it will still be around, as the majority of people not interested in talking to chatbots. That is why, at LiveAgent we are always focusing on the personal approach.

You can check out the whole article here.

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