Slack is without a doubt the hottest communication tool out these days. We like to feel the same way about LiveAgent as well. It was only matter of time for these two services to come together in the form of simple, effective and useful integration.
We’d like to announce that with the latest release of LiveAgent, you can use our new plugin for Slack, completely free of charge! How does it work? What does it do? The integration plugin we offer will give you the option to automatically receive notifications in a selected Slack channel for:
– New ticket
– Open ticket (answer from a customer)
– Closed ticket
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