GetApp, an established software review and recommendation engine featured LiveAgent in its “Customer Service Category Leader” report earlier this year. LiveAgent was compared to established industry giants such as Zendesk, Freshdesk, HappyFox, Groove, Hubspot, Zoho Desk, and Intercom “based on ratings from end-users in five key areas: ease of use, value for money, functionality, customer support, and likelihood to recommend.”
Despite the tough competition, LiveAgent placed second with a score of 98/100.
After announcing the Category Leaders, GetApp was on the hunt for the best CRM software for the education and automotive industries.
To find the best CRM software for the automotive industry, GetApp considered all of the tools featured in their “Category Leader” reports for campaign management, customer service, and lead generation.
LiveAgent made it to the top of the list and ranked as one of the best performing customer service CRM tools.
LiveAgent was praised for its real-time typing view feature, which lets you see what your customers are typing into the chat window before they even hit send.
GetApp also noted the benefits of our built-in call center, private notes, canned responses, ticket merging, mail templates, and knowledge base builder for supporting customers.
For the education industry, GetApp considered all tools mentioned in the customer service, lead generation, and social media marketing “Category Leader” reports. Just as in the automotive industry, LiveAgent made it to the top and ranked as one of the best customer service CRM tools.
Best CRM Software for the Education Industry, listed in alphabetical order. Image courtesy of GetApp.
GetApp noted that with LiveAgent, educational institutions can easily organize and respond to all student queries made by phone, live chat, email, and social media (Facebook, Twitter, Instagram) from a single centralized inbox. The software review site acknowledged that using a tool like LiveAgent is more efficient than constantly monitoring multiple social accounts, email addresses, and devices.
Each software had to meet the following criteria to be placed on the best CRM shortlist:
For campaign management: Ability to manage and post social media content and track campaign metrics.
For customer service: Ability to offer customer support through live chat and email.
For lead generation: Ability to generate leads through websites or social media.
For customer service: Ability to offer support via live chat and emails.
For lead generation: Ability to generate leads from websites and social media.
For social media marketing: Ability to schedule and publish social media posts across channels.
Businesses of all sizes and industries can benefit from implementing LiveAgent Here’s why:
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As always, we’re honored to be recognized as one of the top CRM software for the automotive and education industries. We continuously strive to make LiveAgent the best tool possible for our customers, and to be recognized by independent review sites gives us great pride and joy.
We’d like to issue a big thank you to you, our customers, for sharing your experiences with LiveAgent on GetApp and other esteemed review portals. Without your feedback, LiveAgent wouldn’t be the tool that it is today.
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