LiveAgent earns Two Major FinancesOnline Awards

We are ending the year monumentally. FinancesOnline once again entrusted us once with two of their most prominent awards – Experts Choice Award 2017 and Supreme Software Award 2017. This underscores our consistent end-to-end support and functionality that’s recognized by the fastest growing B2B software review platform.

We Made It: FinancesOnline Honored Us Again

LiveAgent help desk software continues to cement our position in providing our clients with the best customer service by enabling them to grant excellent customer service to their own clients as well. Receiving a recognition from one of the most reliable B2B software review platforms—FinancesOnline—for our efforts and hard work makes us nothing short of proud and grateful.

This business solutions directory has a wide array of reviewed products which they meticulously analyze and examine. In the previous year, they commended us with some of their outstanding awards such as Expert’s Choice, Supreme Software, and Exceptional Customer Support after their rigorous process of reviewing numerous apps in the help desk software category.

Now that we’re nearing the end of 2017, we are proud to announce that, once again, FinancesOnline distinguished LiveAgent with two of their most prominent accolades—Experts Choice Award 2017 and Supreme Software Award 2017! With the highly competitive landscape of the help desk software category where there are always new and promising products emerging, nabbing these awards not just makes as leaders of the category but also the role models for our fellow software solutions.

Our multi-channel helpdesk support is recognized by FinancesOnline by having the highest possible level of service in the niche. Our committed team is pleased to be acknowledged for their extensive grasp and expertise in crossing their customer’s marketing gaps and addressing their business needs. Furthermore, FinancesOnline’s team of experts and professionals acclaims our product for supplying high-quality solutions to the B2B and SaaS markets after meticulously testing and reviewing our software firsthand.

Why this matters: It’s given by FinancesOnline

FinancesOnline is a go-to source for the business community to look for solutions needed by their company, and they also cater to vendors/providers or buyers/business owners. Led by a team of professionals, they produce thousands of reviews that are viewed by over a million users monthly. These reviews serve as essential decision-making points for individuals who are looking for the right solutions online as their materials provide in-depth information on the product’s features, integrations, benefits, and they even include comparisons to other similar products. In the perspective of vendors – like us, it’s a great opportunity to introduce our software program to the right audience.

But in the competitive landscape of helpdesk software programs, only the fittest survive as FinancesOnline ensures their audience only perceive the reliable top players in the industry by sharpening their standards and never succumbing to complacency. To achieve this, they use a combination of a user satisfaction algorithm and a unique scoring system. Experts do a thorough analysis of each feature and functionality of a product with the help of various relevant factors using the SmartScore system. This is taken into consideration for its overall initial impression. Additionally, they gather information from real users’ reviews, comments, and opinions across the social media to get the unique Customer Satisfaction Algorithm.

Since customer service is a fundamental component for many businesses, FinancesOnline takes more consideration than usual when reviewing these products. Using their elaborate reviewing process, they found LiveAgent to deliver exceptional services with its rich set of features combining multiple channels into a single, compact package.

Here’s what the experts in FinancesOnline say

Reading what FinancesOnline’s team of experts says about us is always valuable for our business in order for us to have an idea of what we’re doing right and what we can do better. Maintaining their technical and objective approach, we are pleased to realize our strengths and be lauded for our efforts.

Numerous satisfied users dubbed us as the “ultimate all-in-one customer support solution” and experts at FinancesOnline agree. They recognized our high scores on various platforms and acknowledged our devoted team’s innovation efforts. Praised for being a robust application that’s “filled to the brim with the essential helpdesk and live chat features,” FO says our platform clearly shows our “customer-oriented solution” to cater various types and sizes of businesses. LiveAgent’s “simple and intuitive” application is also approved for being “easy to use, learn, and implement.” They even detailed some vital benefits from using our software such as the unified storage, new level of client engagement, reliable support, effectively-handled queries, and powerful social channel management.

Andrej Csizmadia

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