What a year! We’re thrilled to announce that LiveAgent has received multiple accolades across Capterra, Software Advice, and GetApp throughout 2025.

In 2025, our customers didn’t just use LiveAgent — they turned it into a competitive advantage across every corner of customer experience. From lightning-fast live chat and smarter call handling to more intuitive portals, richer knowledge bases, and AI-powered conversations, LiveAgent users pushed the boundaries of what great support looks like.

That’s why this year, we earned top recognition across Capterra, Software Advice, and GetApp in categories ranging from Customer Service and Call Center to Knowledge Management, Issue Tracking, Customer Engagement, and even Conversational AI. These awards highlight one thing: when our customers thrive, the industry notices.

Capterra

Software Advice

GetApp

Being featured in so many of their flagship reports is a powerful testament to the consistent value and quality we deliver to our users every single day.
Here’s what our customers are saying about LiveAgent in 2025:

“In our customer support department, LiveAgent has given us the most glorious experience which has enabled us to offer our customers with refined support services. LiveAgent allows us to have a wide range of channels through which customers can reach out for assistance. LiveAgent has allowed us to minimize our response time to customers requests.”

Source: Capterra

“We’ve only been using LiveAgent for a few weeks, with a couple of agents, but it’s already proving itself. The integrations are what stand out most; we’ve connected Instagram, WhatsApp, and WooCommerce. Being able to quickly pull up customer orders alongside tickets is a real time-saver. The ticketing system is solid, and the layout makes it easy to follow conversations.”

Source: Capterra

“LiveAgent is a must for your company, you can make your work even easier that what it is right with all the tools it can provide, you can manage your hotlines or even on real.time chat with your customers, real time conversations makes customers feels appreciated and that can be translated to a happy customer bringing new ones for sure.”

Source: Capterra

Want to review LiveAgent? Click here.

Looking ahead

2025 has been remarkable, but we’re just getting started. Looking ahead, we’re dedicated to evolving and enhancing LiveAgent to meet your changing needs. We’re thrilled about the opportunities on the horizon and look forward to continuing our journey of growth with you.

“We believe that the success reflected in every positive review is driven by both a powerful product and a dedicated team committed to ensuring its optimal implementation for every customer. We truly appreciate that they value this extra effort and use LiveAgent to achieve significant time savings and higher efficiency. Our users’ appreciation is, without a doubt, our greatest motivator” — Jozef Štofira, Head of Customer Support at LiveAgent

About Review portals:

Gartner Digital Markets is the world’s largest platform for finding software and services. More than 100 million people visit Capterra, GetApp, Software Advice, and UpCity across over 70 localized sites every year to read objective research and verified customer reviews that help them confidently choose the right software and services. Thousands of B2B companies work with Gartner Digital Markets to build their brand, capture buyer demand, and grow their business.

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Lilia Savko

Lilia is a copywriter at LiveAgent. Passionate about customer support, she crafts engaging content that highlights the power of seamless communication and exceptional AI-powered service.