Free Trial

Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

pexels miguel á padriñán 3785929
News

LiveAgent 5.22 – New updates and fixes

Alexander Šípka

Alexander Šípka

Last modified on May 25, 2021 at 8:55 am

We rolled out LiveAgent 5.22 out recently and it’s time to see what’s new in this version. Let’s get to it.

liveagent dashboard on monitor

New features

Pick up call from queue

Until 5.22 you had no option to pick up calls from the queue without enabling phone calls. We have fixed this and from now on you don’t have to enable calls anymore. Just pick a call straight from the queue. 

External phone number as phone device for agent

So far your agents had to answer calls only via SIP devices or browser. Well, that’s history now. From now on you can choose to connect calls to an external number. This can be an incredibly useful thing and allows your agents more freedom in choosing their preferred device. 

Knowledge base optimization

We have worked on the knowledge base too. Sometimes when your customer would search around, they wouldn’t always get results relevant to their problem. This has been tweaked so it won’t happen and search results will be more reliable. 

Other updates and fixes

Amongst a few security updates and plugin updates to Help Scout, Jira and GetResponse, we have also improved our knowledge base, improved rule conditions and fixed a lot of small bugs that were causing minor problems. These include simple design problems, search issues or problems with tags, rules, style and other design elements. 

We will be rolling out another update soon, so stay tuned to more information about LiveAgent’s new features and more.

Alexander Šípka

Alexander Šípka

Alex is a content writer in LiveAgent. He is responsible for crafting all the news our product team put together and enjoys editing our product videos. In his free time, he loves to draw, design, and take pictures but he won't say no to gaming or a good night out either.

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.