Blog and Support

Invite visitors to chat and increase your sales

Matej Kukucka

Matej Kukucka

Last modified on October 30, 2020 at 11:03 am

invite visitors to chat and increase your sales title

Have you ever wanted to know who is browsing your web page? Do you want to know what is your visitor looking at? How did he get to your web site? Would you like to help him to find what he is looking for via chat in real time?

Now, it’s possible!

One of the greatest feature of LiveAgent is definitely Real-Time Visitor Overview with the option of sending invitations to concrete visitors.
Get to know where your visitors are coming from, how long have they been on your website and what they are currently looking at.

Invite visitors to chat and increase your sales
Chat overview

Initiate a chat with your visitor by a click of a button. Afterward a little invitation box will appear in visitor’s window. It’s up to him, if he accepts your invitation. If so, chat session will start. Here is an example of our invitation. Obviously you can easily change the style, size, text and position of your own one.

Invite visitors to chat and increase your sales
Proactive chat invitation example

By using this feature you can start encouraging your visitors to finish important steps on your website.

Example:

You’ve noticed somebody is looking at laptops you are selling. Visitor’s already opened few of your laptop subpages. Probably he can not decide which laptop suits him the best.

How to keep this visitor on your website and make a new sale?

Solution:

Send him a chat invitation! Talk to him, recommend him the best laptop according to his needs. This is a win-win situation for both sides! Customer is happy you helped him to choose the right product and you are happy from a new sale.

Customers simply search for expert help on the company’s website, and when they do not obtain needed assistance, then they merely close the website and also go to other rival website. In this instance, you lost a potential consumer.

Matej Kukucka

Matej Kukucka

Head of Marketing

I am currently managing marketing efforts here at LiveAgent. I love SaaS products and according to my colleagues I am using too many browser extensions. Outside of my computer I play chess and drink too much coffee.

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.