Have you ever wanted to know who is browsing your web page? Do you want to know what is your visitor looking at? How did he get to your web site? Would you like to help him to find what he is looking for via chat in real time?
Now, it’s possible!
One of the greatest feature of LiveAgent is definitely Real-Time Visitor Overview with the option of sending invitations to concrete visitors.
Get to know where your visitors are coming from, how long have they been on your website and what they are currently looking at.
Initiate a chat with your visitor by a click of a button. Afterward a little invitation box will appear in visitor’s window. It’s up to him, if he accepts your invitation. If so, chat session will start. Here is an example of our invitation. Obviously you can easily change the style, size, text and position of your own one.
By using this feature you can start encouraging your visitors to finish important steps on your website.
You’ve noticed somebody is looking at laptops you are selling. Visitor’s already opened few of your laptop subpages. Probably he can not decide which laptop suits him the best.
How to keep this visitor on your website and make a new sale?
Send him a chat invitation! Talk to him, recommend him the best laptop according to his needs. This is a win-win situation for both sides! Customer is happy you helped him to choose the right product and you are happy from a new sale.
Customers simply search for expert help on the company’s website, and when they do not obtain needed assistance, then they merely close the website and also go to other rival website. In this instance, you lost a potential consumer.
- What is a Chats overview? (+ Free Trial)
- What is an Online Visitors feature?
- How to create Chat invitations in LiveAgent
- 15 Strategies for Live Chat Agents [Checklist]
- How to Turn Visitors Into Customers With Live Chat (Tips)
- What are Live Chat Features? (+ Free Trial)
- How To Add Live Chat Button To Website (+Best Practices)
- Help Desk University: Chat Invitations (Part 1)