Free Trial

Language switcher

–Hidden comment

Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

help your customers and increase effectivity with a community forum title
Help Desk

Help your customers and increase effectivity with a Community forum

Andrej Csizmadia

Andrej Csizmadia

Last modified on October 29, 2020 at 2:16 pm

In today’s Tip of the week we‘ll take a look on the Community forum. Encourage your customers to help themselves using a forum and manage their entries in an easy way.

We understand that you want to provide the best customer support. Let customers help themselves and make your efforts much more effective. Using the Community forum feature is really easy. Your agents have full control on the posts in the forum. All new posts are automatically turned into tickets. The support team can answer the questions the same way as Facebook and Twitter posts, chats, phone calls, e-mails, etc. Your agents can immediately react on all the posts and your customers will get their answers much faster.

Your customers have always specific questions and it’s in your interest to show them right and relevant answers. In LiveAgent you can mark the best answers to be at the top of the thread so your customers will read the revelant posts first.

Help your customers to identify relevant answers easier by dividing the forum to specific topics. Here, they can discuss their issues with other customers and also with your support team. Integrated in LiveAgent is also a company Knowledge base, where you can also create dedicated forums with specific topics.

If you don´t have a LiveAgent account yet, try our 14 – day free trial here, no credit card required.

I hope that this tip was useful for you. See you next week 🙂

Andrej Csizmadia

Andrej Csizmadia

Growth Marketer

Andy is Growth Marketer at LiveAgent. Previously, he studied International Relations and Business Diplomacy and was active as a volunteer in the world's largest student run organization, AIESEC. Running, music and reading books are his favourite free-time activities.

Our website uses cookies. By continuing we assume your permission to deploy cookies as detailed in our privacy and cookies policy.