In today’s Tip of the week we‘ll take a look on the Community forum. Encourage your customers to help themselves using a forum and manage their entries in an easy way.
We understand that you want to provide the best customer support. Let customers help themselves and make your efforts much more effective. Using the Community forum feature is really easy. Your agents have full control on the posts in the forum. All new posts are automatically turned into tickets. The support team can answer the questions the same way as Facebook and Twitter posts, chats, phone calls, e-mails, etc. Your agents can immediately react on all the posts and your customers will get their answers much faster.
Your customers have always specific questions and it’s in your interest to show them right and relevant answers. In LiveAgent you can mark the best answers to be at the top of the thread so your customers will read the revelant posts first.
Help your customers to identify relevant answers easier by dividing the forum to specific topics. Here, they can discuss their issues with other customers and also with your support team. Integrated in LiveAgent is also a company Knowledge base, where you can also create dedicated forums with specific topics.
If you don´t have a LiveAgent account yet, try our 14 – day free trial here, no credit card required.
I hope that this tip was useful for you. See you next week 🙂
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