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Language switcher

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Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

help desk university part 5 internal chat title
Help Desk

Help desk university – Part 5 – Internal chat

Andrej Csizmadia

Andrej Csizmadia

Last modified on March 31, 2021 at 4:26 pm

Use internal chat to chat within your team

On many occasions, while providing customer support, you will need help from your colleagues. LiveAgent is well prepared for these situations and we have integrated a live chat function within the app itself, where you can communicate directly with your colleagues.

After logging in just navigate to Dashboard and right there, you’ll find a list of people who are currently online and available to chat. Then click on a green dot next to their name and you will see how busy they are and what tickets they are working on. If you are feeling helpless and need advice just click the “send an instant message”. This action will open special live chat window, where you can have a good talk.

Internal chat

If you need to have more than one conversation open at the time, we got that covered as well. Live chat window is moveable, resizeable and has a tabbed interface, so every instant thread stays in a same window. Enjoy using it!

Andrej Csizmadia

Andrej Csizmadia

Growth Marketer

Andy is Growth Marketer at LiveAgent. Previously, he studied International Relations and Business Diplomacy and was active as a volunteer in the world's largest student run organization, AIESEC. Running, music and reading books are his favourite free-time activities.

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