help desk university part 4 pause function title

Help Desk University – Part 4 – Pause Function

Last modified on September 16, 2019 at 12:39 pm.

Don’t forget to use the pause function when you are away from your computer!

This tip is pretty simple, but extremely important if you don’t want to frustrate your customers and irritate the whole office with the sound of a ringing incoming chat in your agent panel. That’s why we have a feature called pause.

Just navigate to upper right corner of LiveAgent interface, click on your name and then select “pause”. This mode will temporarily make you unavailable for chats or tickets.

Help Desk University – Part 4 – Pause Function

When you get back to your computer, just click “resume” and you are good to go.

Help Desk University – Part 4 – Pause Function

Matej Kukucka

I am currently managing marketing efforts here at LiveAgent. I love SaaS products and according to my colleagues I am using too many browser extensions. Outside of my computer I play chess and drink too much coffee.

Our website uses cookies. By continuing we assume your permission to deploy cookies, as detailed in our privacy and cookies policy.