Help Desk University – Part 3 – Keyboard Shortcuts

Make your job easier and use keyboard shortcuts!

Working as a support agent is about great time management. Every second counts. Instead of looking for context menus, icons or specific functions, try good old keyboard shortcuts. LiveAgent supports these and trust us, they can make your workflow much smoother and easier.

Keyboard shortcuts available in LiveAgent:

CTRL + H – home tab
CTRL + D – open a ticket to be solved (if any)
CTRL + E – resolve ticket
CTRL + I – show the list of predefined answers when composing a new ticket or replying to a ticket
CTRL + M – answer the chat
CTRL + S – send message
CTRL + Q – close ticket window
CTRL + K – show the list of canned messages when replying to a ticket, chat
CTRL + SPACE – show the list of canned messages when replying to a ticket, chat CTRL + UP – cycle through the opened ticket tabs
CTRL + DOWN – cycle through the opened ticket tabs

Niki Vajdova

Marketing Intern

Student at Faculty of management - Comenius University in Bratislava.

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