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Language switcher

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Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

help desk university part 3 keyboard shortcuts title
Help Desk

Help desk university – Part 3 – Keyboard shortcuts

Andrej Csizmadia

Andrej Csizmadia

Last modified on October 29, 2020 at 1:52 pm

Make your job easier and use keyboard shortcuts!

Working as a support agent is about great time management. Every second counts. Instead of looking for context menus, icons or specific functions, try good old keyboard shortcuts. LiveAgent supports these and trust us, they can make your workflow much smoother and easier.

Help desk university – Part 3 – Keyboard shortcuts

Keyboard shortcuts available in LiveAgent:

CTRL + H – home tab
CTRL + D – open a ticket to be solved (if any)
CTRL + E – resolve ticket
CTRL + I – show the list of predefined answers when composing a new ticket or replying to a ticket
CTRL + M – answer the chat
CTRL + S – send message
CTRL + Q – close ticket window
CTRL + K – show the list of canned messages when replying to a ticket, chat
CTRL + SPACE – show the list of canned messages when replying to a ticket, chat CTRL + UP – cycle through the opened ticket tabs
CTRL + DOWN – cycle through the opened ticket tabs

Andrej Csizmadia

Andrej Csizmadia

Growth Marketer

Andy is Growth Marketer at LiveAgent. Previously, he studied International Relations and Business Diplomacy and was active as a volunteer in the world's largest student run organization, AIESEC. Running, music and reading books are his favourite free-time activities.

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