help desk university part 3 keyboard shortcuts title

Help Desk University – Part 3 – Keyboard Shortcuts

Last modified on September 16, 2019 at 12:22 pm.

Make your job easier and use keyboard shortcuts!

Working as a support agent is about great time management. Every second counts. Instead of looking for context menus, icons or specific functions, try good old keyboard shortcuts. LiveAgent supports these and trust us, they can make your workflow much smoother and easier.

Help Desk University – Part 3 – Keyboard Shortcuts

Keyboard shortcuts available in LiveAgent:

CTRL + H – home tab
CTRL + D – open a ticket to be solved (if any)
CTRL + E – resolve ticket
CTRL + I – show the list of predefined answers when composing a new ticket or replying to a ticket
CTRL + M – answer the chat
CTRL + S – send message
CTRL + Q – close ticket window
CTRL + K – show the list of canned messages when replying to a ticket, chat
CTRL + SPACE – show the list of canned messages when replying to a ticket, chat CTRL + UP – cycle through the opened ticket tabs
CTRL + DOWN – cycle through the opened ticket tabs

Help Desk University – Part 3 – Keyboard Shortcuts

Matej Kukucka

I am currently managing marketing efforts here at LiveAgent. I love SaaS products and according to my colleagues I am using too many browser extensions. Outside of my computer I play chess and drink too much coffee.

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