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Language switcher

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Use attributes in format region_from and region_to= to change the languages showing in language switcher.
Available regions are:
europe_from europe_to
asia_from asia_to
mideast_from mideast_to
america_from america_to

Example:
europe_from=0 europe_to=22 will put all languages (ordered in language switcher settings) from 1 to 21 to Europe region:
asia_from=22 asia_to=25 will put all languages from 23 to 24 (so only 2) into Asia region.

help desk university part 2 to solve button Title
Help Desk

Help desk university – Part 2 – To solve button

Matej Kukucka

Matej Kukucka

Last modified on October 29, 2020 at 1:52 pm

Use To Solve button to easily access tickets that are meant for you

It’s easy to get lost in the universal inbox. Even more so when other agents are working in there as well. Luckily, LiveAgent is not Gmail and we have a feature to help with this. Let’s assume that your administrator already has set of rules and departments in place. This way, our software will determine which tickets should be answered by you – the support agent.

Easiest way to automate the workflow and solve one ticket after another is clicking the special To Solve button. After you click that, the system will automatically open the ticket and you are good to go. Also, if you need to have a quick overview about the amount of work waiting for you, just have a glance at number right next to “To Solve” button. It represents all the tickets that are currently opened and need your attention.

Help desk university – Part 2 – To solve button

Matej Kukucka

Matej Kukucka

Head of Marketing

I am currently managing marketing efforts here at LiveAgent. I love SaaS products and according to my colleagues I am using too many browser extensions. Outside of my computer I play chess and drink too much coffee.

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