Worried that your customers may be lost on your site? Use this feature to invite them to chat with you! It’s super easy, and can be done with one click.
After you login to your agent panel, navigate to chats, then chat overview. There you can see an overview of your customers or potential customers browsing through your website. See someone on the pricing page? Someone’s looking at your trial page? Invite them to chat with you. Just click the “hand” icon right next to them and choose invite.
Don’t forget that proactive chat invitations work the other way around as well. Your customers will be prompted to start a live chat when they visit the URL where you have this function activated.
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