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Help Desk

Pros and Cons of a free LiveAgent account

Alexander Šípka

Alexander Šípka

January 22, 2020
Last modified on July 7, 2021 at 1:45 pm

Surely, free help desk software might sound like a great solution to everyone. No one likes to pay extra when they can have something for free. However, paid software never went out of business, even when there were free alternatives. The reason for this is simple. In the best cases, you get exactly what you pay for. Meanwhile, with free products, you might not really get to complain since no transaction took place. However, this doesn’t mean that a free product might not be the right answer in certain situations, especially when it can serve as a free preview of what you get in paid versions. 

You can determine if it’s useful for you or not and make a better decision, especially when it comes to business. 

LiveAgent also offers the option of getting a free account. Let’s have a look at what purpose does it serve and what you get in that particular version. 

Why free account?

Free LiveAgent account lets you get a taste of what is it like to use one of the best-rated help desk software. This solution is for businesses that do not need extra conveniences to let them help with providing support to their customers. 

At the same time, small businesses that might not have the option of spending money on customer support software can still provide it to their customers. 

Bad customer support has been proven to be one of the top reasons why customers and clients consider other companies. This is simply because in today’s world people are oversaturated with options and there is nothing easier than to give someone else a try. By getting a free LiveAgent account, you can make your best to avoid this and provide excellent essential support. 

Since taking care of your customers is so important in today’s world, this helps your business grow and increase customer loyalty in the long term. A happy customer who has been served well is more likely to keep coming back to do business with you.

What you get in the free version

The free version of LiveAgent offers multiple features that are considered essential for providing excellent customer support. 

  • Organized ticket system

A ticket system is just what you need to keep your communication organized and easy to access. If you were to separately answer every email, phone communication or live chat inquiry, things would very probably get at least a bit disorganized. With LiveAgent’s ticket system, each communication gets turned into a ticket neatly organized in your dashboard. No more messy communication. 

  • The fastest live chat widget

LiveAgent’s chat widget is the fastest on the market, with chat displayed speed at 2.5 seconds. Live chat is a valuable addition to your customer support toolkit. You can easily create your own chat button, customize its visuals and properties and place it on your website simply by copypasting a code to your website. It couldn’t be more simple. 

  • Call center

Connect your phone number with LiveAgent and set up your own call center within a moment. You can make and receive phone calls via your browser, hardware phone, or mobile app. What’s great is that you can store unlimited call recordings within LiveAgent so you can always access your previous conversations with customers. 

  • Knowledge base

Knowledge base is a place where your customer can find their own solution in case your support team is unavailable or simply when they want to find information on their own. Your agents can focus on more critical issues and solve them. You can also create a forum and build your own community of customers who can help each other out. With Feedback & Suggestions feature, you can also collect important info and ideas from your customers. An option to vote is also available. 

  • Unlimited agents

We don’t want to forcefully cut your workforce and your ability to take care of your customer’s inquiries. This means that the number of customer support agents is not limited and you can add as many as you like to speed up your workflow. 

Want to see what all the hype is about?

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What you’re missing out on with the free version

With free account there are benefits but there are also useful features you’re going to miss out on, so it’s advisable to consider trying out a paid plan instead to increase your customer satisfaction and make things easier for your customer support team. 

These are just some of the great features you get with paid plans.

  • Ticket History

Ticket history is a great feature that allows you to access all of your previous messaging communication with your customers. This is useful in cases when you want to find out about your customer’s previous messages and impress them with your knowledge of their previous inquiries.

  • Multiple integrations

With paid plans, you are able to integrate more than just one email address, live chat button, phone number, and a contact form. This way, you can truly control every account you own within LiveAgent’s ticket system and get everything in a neatly organized dashboard. 

  • Social media integration

Have you got Facebook, Twitter, Slack or even Instagram and Viber? With LiveAgent you can connect all of your important social media accounts into the dashboard and receive tickets instead of hundreds of notifications from all sides. With this, you can be in control of all of your communication channels from one place. 

  • Features

A lot of useful features which help you organize your tickets are included in the paid plans. These include message automation which allows you to send auto-replies in case you don’t want to resolve common requests every time. Setting up rules for your LiveAgent is also a powerful feature that allows you to automate your workflow even further and help you keep things organized and up to your standards. 

Why not give it a try?

Whether you choose a free account or a paid plan, LiveAgent offers you reliable support for your customer care team. So, are you ready to give it a try? Check out our pricing or try out a free trial to see all of the great features right from the start.

“I first tried out Zendesk but after hours of configuration and understanding the price model i realized that it was not for me. Instead, I started using LiveAgent and must say I’m so far very satisfied. The system got exactly the right amount of configuration that I want and I have not yet found something that is not possible to do. The support itself is great and usually answers your questions in a couple of minutes.” Erik TrustPilot

Want to learn more? Check out the best 25 WordPress chat plugins.

Alexander Šípka

Alexander Šípka

Alex is a content writer in LiveAgent. He is responsible for crafting all the news our product team put together and enjoys editing our product videos. In his free time, he loves to draw, design, and take pictures but he won't say no to gaming or a good night out either.

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