Engage Customers With Chat Invitations

Last modified on September 16, 2020 at 5:06 pm.

Welcome back to the “Tip of the week” series. Today we will take a deeper look at chat invitations. Using this feature you can start engaging with customers or better said, encourage them to finish important steps on your website (such as completing a purchase or filling out a form).

Invite your customers to user-friendly chat sessions and immediately solve their problems, answer their questions and provide perfect cutomer support. Your customers will appreciate your interest.

Engage Customers With Chat Invitations
Proactive chat invitation

Creating invitations is very easy. You can choose predefined invitations widgets or create your own invitations using custom HTML code. A simple wizard will help you to make nice and creative invtiations. LiveAgent allows you to create as many invations as you want. On every part of your website you can use a different invitation type. For each invitation you can set rules and define e.g. on which page your invitation should be displayed and so on.

Engage Customers With Chat Invitations
Example of a proactive chat invitation window

The system automatically controls the load in your support. If all your agents are all chatting, the system won’t release more invitations. Live Agent monitors the conversion rate of your invitations. Depending on the number of vistors on your website the system will send invitations only to the number of vistiors, for which you have free slots.

For example: If your conversion rate is 1% (100 invitations = 1 conversation) and you have 3 free chat slots, Live Agent will send invitations a to maximum of 300 visitors, who are currently browsing your website.

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Engage Customers With Chat Invitations

Andrej Csizmadia

Growth Marketer

Andy is Growth Marketer at LiveAgent. Previously, he studied International Relations and Business Diplomacy and was active as a volunteer in the world's largest student run organization, AIESEC. Running, music and reading books are his favourite free-time activities.

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