We’ve had the ultimate honor of interviewing Shep Hyken, a legend in successful customer service. In this interview, Shep will reveal insights about great customer service, and how you can deliver it. Sit back, relax and enjoy listening to the interview, or read along with the transcript. Shep Hyken Interview Transcript Shep Hyken: Are we … Read More
Summer is time of vacations, garden barbeques and family celebrations. Society is generally more relaxed, people tend to enjoy the long days they can spend together with the ones, who matter the most to them, so they can create memorable moments. We also prefer to spend the time with the ones, who are the most … Read More
Thanks to the developments in IT, today we have a completely new industry – the elearning industry. But can IT foster better education and make it more effective outside of the elearning landscape? With all that software, gadgets and online platforms, educational institutions now have countless opportunities to enrich their efforts and make education more engaging. … Read More
The year 2018 is already halfway through, which means it’s the best time to introduce the top 30 influencers of this year. A brand without a good marketing guru is just a brand. But if you come across a top marketer like one of these, you don’t have to worry that no one will see … Read More
What if you just treat your customer as he is? A human being, a person, a friend. That’s exactly what we did with our friends over at Vittoria. It all began with a simple email to our inbox saying that yet another company is interested in purchasing help desk software. It could have been business … Read More
Work hard. Be successful. Earn money. Have a good life. Be happy. The way of thinking we just mentioned could very well be the paradigm of whole western world and our civilization. Have you ever thought that it’s not about the money all the time? So if throwing more money, more work, more success at … Read More
Imagine just a 3 years old girl renamed bread. Customer servise is full of stories. Read about 6 of the most unforgettable stories relating to customer service.
From September 19th through September 24th, Quality Unit’s LiveAgent bike Team made a bike trip to popular summits of the Tour in the French Alps. 5 out of 9 team members completed the challenge, some had to retire due to medical issues and some didn’t even have a bike to compete with. That, however, didn’t … Read More
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