Companies With Best Customer Service… and What Makes Them so Good at It

Can you think of any company doing excellent customer service?

According to multiple surveys usually these companies are placed at the top:

  • Amazon
  • USAA
  • Marriott
  • Hilton
  • UPS
  • Google
  • Trader Joe’s
  • Samsung

So what makes them stand out from other companies?

People enjoy dealing with these companies the most thanks to:

  • 24/7 Customer Service – people want to have a possibility to contact company at any moment. Can you imagine how anxious you are having a problem or query for the company with limited customer support?
  • Good Reputation – negative opinions about some companies continue to haunt them.
  • Simple, User-friendly Website – if you are on the web, it´s important for your customers to easily find what they´re looking for How would you feel, if you had to make dozens of clicks before you find WYW?
  • Emphasizing Social Responsibility – responsibility for the impact on the environment, consumers, employees… Would you rather support a company, that is donating part of it´s profits to charitable causes or not?
  • Making Customers Feel Important and Appreciated – treating customers as individuals, generating good feelings and thanking them is the key to success Having the nasty person on the other side of the phone is not really a delightful experience.
  • Having more Options to Contact Support Staff – personally, phone, email, live chat are approprite solutions – the more the better
  • Hiring Professional Staff – patient, polite, persuasive staff with deep knowledge of how company´s products works is a crucial part of doing great business.

Still wondering why customer support is so important? With customer support, you can receive more customers´ queries, get a more clear picture of what may seem for them a haunting issue, and meanwhile, you can persuade them to buy more from you. Nowadays, good customer support is on the web – online, with more staff ready for a swift answer and eager to help customers in trouble.

Andrej Csizmadia

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