LiveAgent has been recognized as a 2025 Customer Support Category Leader by GetApp, praised for its 24/7 support, 188+ features, 150+ integrations, and affordability. With 1,600+ reviews, it’s a top choice for seamless and efficient customer support solutions.
LiveAgent is proud to announce that we have been recognized as a Category Leader in Customer support software category for 2025 by GetApp, a prestigious ranking based on real user reviews. Reviewers appreciate LiveAgent’s 24-hour support, availability as a self-hosted license for a one-time fee, real-time notifications for high customizability, omnichannel integration with all tickets neatly stored in one place, and unlimited multibrand support.
GetApp’s Category Leader Award highlights top North American software products evaluated on ease of use, value for money, functionality, customer support, and likelihood to recommend.
Category Leader ranking showcases the top 15 apps within a category based on 5 key factors:
Its methodology considers review volume, recency, and rating normalization, ensuring fair and data-driven rankings. Only the highest-scoring products make the list, and we’re honored to be among them!
LiveAgent is the most reviewed software in the category of Customer support, based on the average ‘overall rating’ by users and the number of reviews on the GetApp platform. Our trusted customers left more than 1,600 reviews on LiveAgent in total.
Our helpdesk software also stands out with affordable pricing plans and 188 features that significantly overperform other industry alternatives in terms of feature variety, including:
Moreover, GetApp puts us at the top of the leader list thanks to a vast ecosystem of 150+ integrations—including top tools like Gmail, Google Analytics 360, Mailchimp, Meta for Business, PayPal, Shopify, and Slack. This is far more than what most competitors offer.
Here’s a featured testimonial by one of our clients that best describes the business value of LiveAgent:
‘LiveAgent is simply the best and most affordable Help Desk Software on the market! Goodbye Kayako! Adios Zendesk… Bye, Bye Freshdesk!! Development is great and fast! Rock Solid and easy-to-use the software. Very customer friendly also!"
– Jeremy Otten, CEO of Random Solutions
LiveAgent is a help desk solution that meets the needs of the most demanding businesses and remains one of the most affordable options on the market.
Powered by its high rating and positive user reviews, it’s a preferred choice for enterprises seeking to transform and boost customer support without hurting your budget.
Sign up for our 30-day free trial today and see how LiveAgent can boost your team’s efficiency and customer satisfaction rate.
Share this article
Lilia is a copywriter at LiveAgent. Passionate about customer support, she crafts engaging content that highlights the power of seamless communication and exceptional AI-powered service.
GetApp's Category Leader Award highlights top North American software products evaluated on ease of use, value for money, functionality, customer support, and likelihood to recommend. Category Leader ranking showcases the top 15 apps within a category based on 5 key factors: reviews, mobile, security, integrations, and functionality. Its methodology considers review volume, recency, and rating normalization, ensuring fair and data-driven rankings.
LiveAgent is the most reviewed software in the category of Customer support, based on the average 'overall rating' by users and the number of reviews on the GetApp platform. With more than 1,600 reviews, LiveAgent stands out with affordable pricing plans and 188 features that significantly overperform other industry alternatives. The software also features a vast ecosystem of 150+ integrations including Gmail, Google Analytics 360, Mailchimp, Meta for Business, PayPal, Shopify, and Slack.
LiveAgent offers 188+ features that significantly overperform other industry alternatives in terms of feature variety, including Automated routing, API, Call center, Customer service analytics, Customizable reports, Personalization, Template management, Videochat, and many more.
LiveAgent supports 150+ integrations with top tools like Gmail, Google Analytics 360, Mailchimp, Meta for Business, PayPal, Shopify, and Slack, providing far more integration options than most competitors.
LiveAgent offers affordable pricing plans that are competitive in the market. The software is praised for providing excellent value for money with its extensive feature set and integration ecosystem.
Yes, LiveAgent offers a 30-day free trial with no credit card required, allowing you to test all features before committing to a paid plan.
LiveAgent wins top 2025 awards from Capterra, Software Advice & GetApp! Discover why customers love our all-in-one support solution.
LiveAgent is proud to receive the Spring 2025 Leader Award from SourceForge in key customer service categories. Learn about this recognition and why LiveAgent i...
LiveAgent is recognized as a top-rated affordable help desk software by GetApp, praised for its strong features, user satisfaction, and affordability with plans...
Join our community of happy clients and provide excellent customer support with LiveAgent.
