Audit log, advanced sound configurations & more – New LiveAgent is here

Long time no update? We’ve been busy! The March update brings a couple of brand new features and enhancements. See what’s new below.

Say goodbye to old sounds in your LiveAgent and use your own sounds! Playing a Justin Bieber song while in the queue? No problem. Now you can setup sounds for chat ringtone, call ringtone, call queue, and more.

Audit log is here as well. Have all the activity in your LiveAgent account under control. See who’s done what. 

Enchanced widget setups – the setup process of contact and chat widgets is now much easier and more straightforward – especially for non-tech folks.