LiveAgent Monthly Updates: September Edition 2024
Discover LiveAgent's September 2024 updates: AWS migration, new roles, AI upgrades, Google OAuth alias support, SIP...
4 min read
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LiveAgent Monthly Updates: September Edition 2025
Discover LiveAgent's September 2025 update includes AI Draft Composer, enhanced inactive chat experience, revamped...
3 min read
LiveAgent recognized as a Category Leader 2025 in customer support by GetApp
LiveAgent has been recognized as a 2025 Customer Support Category Leader by GetApp, praised for its 24/7 support, 188+...
3 min read
LiveAgent Recognized as a Leader in 6 of Gartner's Digital Markets Categories
LiveAgent is recognized as a leader by Gartner in six Digital Markets categories, including remote work, customer...
5 min read
LiveAgent Recognized as Top-Rated Affordable Help Desk Software by GetApp
LiveAgent is recognized as a top-rated affordable help desk software by GetApp, praised for its strong features, user...
5 min read
LiveAgent Tops the Charts Again as the Leader in Customer Service
LiveAgent recognized by GetApp as a year-end category leader in customer service, live chat, help desk, ticketing, and...
8 min read
LiveAgent wins the Leader Award in multiple categories from SourceForge
LiveAgent is proud to receive the Spring 2025 Leader Award from SourceForge in key customer service categories. Learn...
2 min read
Mastering customer communication: LiveAgent's best practices and strategies
Master customer communication with LiveAgent's strategies for 2025. Enhance interactions, boost satisfaction, and build...
13 min read
Mastering Customer Communication: LiveAgent's Best Practices and Strategies
Master customer communication with LiveAgent's strategies for 2025. Enhance interactions, boost satisfaction, and build...
13 min read
Mastering Customer Communication: LiveAgent's Best Practices and Strategies
Master customer communication with LiveAgent's strategies for 2025. Enhance interactions, boost satisfaction, and build...
13 min read
Mastering Customer Communication: LiveAgent's Best Practices and Strategies
Master customer communication with LiveAgent's 2024 guide! Learn strategies to boost satisfaction, build trust, and...
13 min read
Mastering customer engagement metrics: From tracking to action
Discover 12 essential customer engagement metrics for 2025, including conversion rate, NPS, and customer lifetime value....
35 min read
Mastering Customer Service Analytics: Essential Techniques for Success
Master customer service analytics to boost satisfaction! Explore techniques, AI tools, and trends to optimize support...
18 min read
Mastering Customer Service Analytics: Essential Techniques for Success
Master customer service analytics to boost satisfaction! Explore techniques, AI tools, and trends to optimize support...
18 min read
Mastering Live Chat Best Practices for Exceptional Customer Service
Master the top 15 live chat best practices for stellar customer service and satisfaction with insights from industry...
19 min read
Mastering SaaS support: Your ultimate guide for 2025
Explore the ultimate guide to mastering SaaS support in 2025, featuring key components, best practices, and future...
22 min read
Measure and Improve Key Live Chat Metrics for Your Success
Discover 15 essential live chat metrics to improve customer experience, boost KPIs, and optimize chat operations in...
23 min read
Net Promoter Score: What is NPS and How to Implement It in Your Company
Learn what NPS is, how to calculate it, and implement strategies to improve your Net Promoter Score. Boost customer...
8 min read
New analytics reports
LiveAgent introduces new analytics reports, enabling businesses to manage increased support requests without expanding...
2 min read
Omnichannel Customer Service: Definition, Benefits & Strategy
Learn to provide jaw-dropping omnichannel support with 7 strategies: develop a strategy, enhance social media response...
13 min read
Open Source Ticketing System: Is It Right for You?
Explore the benefits and challenges of open source ticketing systems, compare them with proprietary options, and learn...
27 min read
Proactive Customer Service: Tips, Benefits, and Real Examples
Discover proactive customer service tips to boost satisfaction, prevent issues, and build loyalty. Learn strategies,...
14 min read
Pros & cons of customer service outsourcing in 2025
Discover the pros & cons of customer service outsourcing in 2025. Save costs, access 24/7 support & tech, but weigh...
12 min read
The 10 best email ticketing & help desk systems: Guide & review
Discover the top 15 email support ticketing systems for 2025 to enhance customer service and team productivity. Explore...
14 min read
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