Knowledge Base Benefits: 12 Key Internal and External Advantages
Discover the transformative power of knowledge bases in business! Uncover 12 key benefits that enhance customer...
7 min read
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Knowledge Management: A Game-Changer for Your Business
Discover how knowledge management boosts innovation, efficiency, and customer satisfaction with proven strategies to...
18 min read
Knowledge-Centered Service (KCS): Complete Guide 2025
Discover the comprehensive 2025 guide to Knowledge-Centered Service (KCS), highlighting its importance, benefits,...
13 min read
Live Chat Security: 10 Best Practices for Secure Live Chat
Discover 10 best practices for live chat security in 2025. Learn to combat threats like phishing & breaches while...
17 min read
LiveAgent + Shopify: AI chatbot that reduces workload
Learn how LiveAgent's AI chatbot for Shopify automates customer support, reduces workload, and accelerates sales with...
11 min read
LiveAgent 5.25 – New features, improvements, and important fixes
Discover LiveAgent 5.25 with new features, email improvements, security fixes, and enhanced functionality. Upgrade now...
3 min read
LiveAgent 5.26 – New features, improvements, and important fixes
LiveAgent 5.26 introduces a plugin search bar, agent/customer detail pop-ups, multiple attachment tabs, and a larger...
4 min read
LiveAgent 5.27 is available as of now
LiveAgent 5.27 update enhances call center features, configuration options, and fixes bugs for improved performance and...
4 min read
LiveAgent 5.28 – focused on fixes and improvements
Discover LiveAgent 5.28! Boost workflow with fixes for email, tickets, & Facebook, plus new email group types & API key...
7 min read
LiveAgent 5.29 – We're bringing new interesting features
Discover LiveAgent 5.29! New features include custom roles, phone scheduler, ISO date format, Intercom migration plugin...
5 min read
LiveAgent 5.30 – Rolling up with new improvements
Discover LiveAgent 5.30 with improved ticket handling, multi-language event logs, middle-click tab closure, design...
4 min read
LiveAgent 5.31 – New chat theme and additional app improvements
LiveAgent 5.31 introduces a new Minimal chat theme, customizable colors, and enhancements in chat design, Facebook...
3 min read
LiveAgent 5.32 – Design improvements and other fixes
LiveAgent 5.32 update enhances design and resolves issues like disappearing attachments, save button errors, and long...
3 min read
LiveAgent 5.33 – Important UI improvements and new fixes
LiveAgent 5.33 update enhances UI with a new tab design, ticket status indicator, and conversation improvements. It also...
4 min read
LiveAgent 5.34 – Bringing a plethora of improvements
LiveAgent 5.34 update includes custom roles permissions logs, customizable ticket tabs order, improved status messages,...
5 min read
LiveAgent 5.35 – Another round of improvements and fixes
LiveAgent 5.35 update enhances user experience with asynchronous chat loading, new chat colors, and fixes bugs in email...
4 min read
LiveAgent 5.36 – Improvements and fixes
Discover LiveAgent 5.36! Enhanced report permissions, call handling, email setup, and bug fixes for seamless customer...
3 min read
LiveAgent 5.37 – More fixes and updates to our features
LiveAgent 5.37 update resolves issues like knowledge base search, WhatsApp tag rules, and chat functionality while...
3 min read
LiveAgent 5.39 – Improvements and fixes
Discover LiveAgent 5.39, featuring SSO integration with Google, Microsoft, Facebook, and Okta, improved email parsing,...
4 min read
LiveAgent Bestowed with Prestigious Awards in Q1 of 2021
Discover why LiveAgent won 19+ prestigious awards in Q1 2021 for exceptional customer service solutions. Trusted...
9 min read
LiveAgent July 2023 Updates: Bug Fixes & Design Enhancements
Explore LiveAgent's July 2023 updates including bug fixes, design upgrades, better ticket visibility, secure email...
5 min read
LiveAgent monthly product update: October edition
Discover LiveAgent's October 2025 updates: enhanced ticket fields, spam controls, easier department management, and...
3 min read
LiveAgent Monthly Updates: April Edition
Discover LiveAgent's April updates: Duo SSO integration, AWS migration progress, new ticket editor, and enhanced...
3 min read
LiveAgent Monthly Updates: April Edition 2025
Discover LiveAgent's April updates: chat fixes, improved ticket sorting, API enhancements & a new HelpDesk migration...
2 min read
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