How to create a knowledge base in 6 easy steps (+ Examples)
Learn to create a knowledge base in 6 steps: choose the right software, organize content, and improve articles. Avoid...
15 min read
All articles
How to Create an Internal Knowledge Base: The Ultimate Guide
Learn how to build an effective internal knowledge base in 2025 with this ultimate guide! Boost efficiency with expert...
17 min read
How to Create Knowledge Base Videos: A Step-by-Step Guide
Learn how to create engaging knowledge base videos with this step-by-step guide. Boost customer support, retention, and...
12 min read
How to effectively handle customer complaints in 5 simple steps
Stay calm, listen actively, reflect customer words, understand their perspective, and thank them for raising issues....
12 min read
How to enhance your customer experience with multilingual customer service
Multilingual customer support boosts customer satisfaction, retention, and global reach. It breaks language barriers,...
16 min read
How to Enhance Your Customer Experience with Multilingual Customer Support
Discover how multilingual customer support enhances satisfaction, retention, and global reach. Learn strategies,...
16 min read
How to Handle Any Type of Complaining Customer
Learn how to handle complaining customers with LiveAgent's guide. Discover tips for dealing with five common customer...
5 min read
How to Increase Online Sales in 2025: 13 Essential Tactics
Discover 13 proven tactics to boost online sales in 2025, including identifying target audiences, optimizing marketing,...
10 min read
How to Integrate a Chat Support System into Your Lead Generation Strategy
Explore 12 strategies for boosting live chat lead generation in 2025, such as customizing pre-chat forms, offering...
23 min read
How to integrate AI into your helpdesk to automatically improve and generate better replies
Integrate AI into your helpdesk for faster responses, automated replies, and improved customer satisfaction. See...
14 min read
How to Make an AI Chatbot: A Beginner's Handbook
Learn how to make an AI chatbot from scratch—step-by-step guide, key technologies, tools, and tips for beginners to get...
9 min read
How to Make High-Quality Content Optimization
Boost your SEO with expert content optimization tips! Learn keyword research, content creation, and page optimization to...
9 min read
How to Make Your Customers Happy: 20 Tips & Examples
Boost customer happiness with these 10 tips: master your product, respond quickly to queries, empower customers to solve...
20 min read
How to manage the December holiday support surge: smart strategies for ecommerce
Prepare your ecommerce for the holiday rush! Discover proven strategies to manage December support surges and boost...
24 min read
How to Provide the Best Customer Service in Logistics
Discover how to provide exceptional customer service in logistics. Learn key strategies for clear communication,...
13 min read
How to Provide the Best Customer Service in Logistics
Discover how to provide exceptional customer service in logistics. Learn key strategies, overcome challenges, and...
13 min read
How to Provide the Best Real-Time Customer Support in 2025
Discover the essentials of real-time customer support, including trends like live chat and customer communities, and...
13 min read
How to Use Localization to Boost Global Customer Experience
Boost your global customer experience with localization! Discover strategies to tailor your email, social media, SEO,...
7 min read
How to Use WhatsApp for Customer Service
Learn to use WhatsApp for customer service to boost engagement, track journeys, and enhance satisfaction. Integrate with...
9 min read
How to Win Back a Disappointed or Angry Customer: 8 Proven Tips
Learn 8 proven strategies to handle angry customers effectively. Master complaint resolution, active listening, and turn...
12 min read
Inside an AI answer improver: How it works & how support teams can get the most out of it
Discover how LiveAgent's AI Answer Improver boosts support by refining, extending, and simplifying replies for faster,...
8 min read
Introducing a new feature: Video chat/video call
Enhance customer support with LiveAgent's new browser-based video chat—no third-party apps needed! Personalize...
1 min read
Introducing LiveAgent's New AI-Powered Feature in the Works
Discover LiveAgent's upcoming AI-powered feature that crafts tailored email ticket replies from your knowledge base,...
4 min read
Knowledge Base 101: A Complete Guide to Harness Your Company Knowledge
Boost productivity & customer support with this ultimate guide to knowledge bases! Discover types, benefits, AI insights...
25 min read
The leader in Help desk software
Deliver exceptional customer support across multiple channels and automate your customer service with LiveAgent.
