"It's a pleasure to have a great portal that improves our customer service. "
Looking for a Birdeye alternative?
Discover why LiveAgent is the best Birdeye alternative on the market.
No setup fee
Customer service 24/7
No credit card required
Cancel any time
Fed up with your help desk software?
LiveAgent is here to help you get the best customer reviews and provide amazing customer service. Switch to a dedicated help desk solution with a multichannel ticketing system, the fastest live chat widget and social media capabilities. Handle emails, calls, social media messages, chats and customer portal articles from one place. Keep reading to find out what makes LiveAgent a great Birdeye alternative or start the free trial today.
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BirdEye vs LiveAgent at a glance
See a detailed comparison of BirdEye vs LiveAgent features.
LiveAgent | BirdEye | |
|---|---|---|
| Feature | ||
| Ticketing | ||
| Live Chat | ||
| Call Center | ||
| Self-Service | ||
| Viber | ||
| Knowledge Base | ||
| Customer Forum | ||
| Automation and Rules | ||
| API | ||
| Interactive Voice Response (IVR) | ||
| Video Calls | ||
| Unlimited History | ||
| Unlimited Websites | ||
| Unlimited Chat Buttons | ||
| Unlimited Tickets/Mails | ||
| Unlimited Call Recording | ||
| Unlimited 24/7 Support | ||
Create an amazing customer experience with powerful tools
Be present on every important communication channel, help your customers and gather positive customer feedback. This is possible thanks to LiveAgent’s powerful tools and ticketing system that unifies all communication in one place. Expand your online presence with email, live chat, call center, customer portal, Viber, WhatsApp, Facebook, Twitter and Instagram.
Get the fastest live chat for customer service
Say no to negative reviews, make sure to provide the fastest customer support thanks to a chat button placed on your website. LiveAgent offers the fastest live chat on the market, and it’s also backed up by great features such as real-time typing view and proactive chat invitations. Provide customer support with amazing speed, increase positive review generation and gain more loyal paying customers.
Create an integrated experience for your agents
LiveAgent backs up every tool with basic and advanced features so you can focus on providing customer support. Furthermore, you can improve your workflows with over 140 integrations with apps you use. Getting familiar with LiveAgent takes just a while thanks to our handy introduction guide available right from the start.
Did you know?
Established in 2006, LiveAgent was the first solution on the market to offer live chat and help desk capabilities. LiveAgent is the best rated and most reviewed help desk solution on the market, serving over 150 million users and 40,000 businesses worldwide.
30%
Generate more revenue
Create memorable customer experiences that boost revenue.
97%
Improve satisfaction
Delight your customers with lightning-fast responses.
16x
Boost customer value
Make more sales by keeping your customers loyal to your brand.
Customer satisfaction is our key priority
Switch to software that has your back when you need it the most. Our customer success team does its best job 24/7 to ensure our customers will have a smooth experience with our help desk solution. That’s how we keep our business reputation intact. Have a look at our achievements and authentic reviews from customers who decided to start using LiveAgent for their help desk needs.
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers."
Peter Komornik
CEO of Slido
Ready to try our customer interaction tool?
Start our free 30-day trial and see how you can improve real-time interaction with customer live chat and the entire ticketing system. You can also have a look at our affordable pricing plans or get a tour of LiveAgent. Simply watch the video and see everything LiveAgent can do.
Testimonials
Get LiveAgent and join 7000 happy clients
"It's a pleasure to have a great portal that improves our customer service. "
"It's a pleasure to have a great portal that improves our customer service. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"Simply put - LiveAgent beats everything out there at this, or even higher, price-points. "
"Simply put - LiveAgent beats everything out there at this, or even higher, price-points. "
"Since we are using LiveAgent our response time improved by 60%. "
"Since we are using LiveAgent our response time improved by 60%. "
"Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent. "
"I can recommend LiveAgent to anyone interested in making their customer service better and more effective. "
"I can recommend LiveAgent to anyone interested in making their customer service better and more effective. "
"I can recommend LiveAgent to anyone interested in making their customer service better and more effective. "
"LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few minutes. "
"Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider. "
"Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"LiveAgent empowers our agents to provide better, faster, and more accurate support. "
"Simply put - LiveAgent beats everything out there at this, or even higher, price-points. "
"Since we are using LiveAgent our response time improved by 60%. "
"Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent. "
"LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few minutes. "
"LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few minutes. "
"LiveAgent combines excellent live chat, ticketing and automation that allow us to provide exceptional support to our customers. "
"Our paid customer conversion rate went up 325% the first month we've set up and actively started using LiveAgent. "
"Unlimited agents, email, social media, and phone integration. All that for less than we were paying with our previous provider. "
The leader in Help desk software
Deliver exceptional customer support across multiple channels and automate your customer service with LiveAgent.
You will be in Good Hands!
Join our community of happy clients and provide excellent customer support with LiveAgent.
