Technical implementation of omnichannel support
Practical guide to selecting platforms, integrating systems, automating workflows, and securing customer data for effective omnichannel support.
3 min read
OmnichannelSupport
Integration
+2
Lilia Savko
Lilia is a copywriter at LiveAgent. Passionate about customer support, she crafts engaging content that highlights the power of seamless communication and exceptional AI-powered service.
Omnichannel continuity: managing channel switching and success metrics
A practical guide on managing customer journey continuity during channel switching and measuring success with key performance indicators.
5 min read
OmnichannelSupport
CustomerJourney
+2
Managing risks and challenges in omnichannel support
A comprehensive guide to identifying omnichannel pitfalls like data silos and agent overload, with proven mitigation strategies and real-world success stories.
4 min read
OmnichannelSupport
RiskManagement
+2
How LiveAgent AI helps businesses grow and scale
Discover how LiveAgent AI, powered by FlowHunt, transforms support operations through automated chatbots, intelligent filtering, and categorization.
3 min read
LiveAgentAI
Automation
+2
LiveAgent's 2026 roadmap: enhanced communication tools and optimized user experience
Expanding reach with Telegram integration LiveAgent is about to roll out an integration with Telegram, one of the world’s most popular messaging platforms...
3 min read
ProductUpdate
AI
+3
Why traditional customer support replies fall short
Traditional customer support replies slow you down. Discover how LiveAgent's AI Answer Improver boosts speed, quality, and satisfaction!
8 min read
AI-features
Blog
+4
Why Live Chat Is a Must-Have on Black Friday
Every year on Black Friday, retailers see a huge increase in customer interactions. Online stores often report about 57% more orders than usual during this time...
8 min read
Live Chat
Black Friday
+2
Why Cart Abandonment Peaks During Black Friday
Why Cart Abandonment Peaks During Black Friday Black Friday represents the biggest shopping event of the year, but it also brings the highest cart abandonment r...
19 min read
Black Friday
eCommerce
+3
What Shopify merchants need to know about AI chatbots
Shopify merchants often wonder whether AI chatbots can truly handle the growing volume of customer inquiries efficiently. Many ask if a chatbot can provide inst...
11 min read
Shopify
AI Chatbot
+3
What is the best AI Chatbot in 2025?
Discover the top 5 AI chatbots of 2025 for writing, support, safe interactions, productivity, and SEO. Find your perfect chatbot now!
6 min read
AI
Chatbots
+3
What is Conversational AI? Features & Real-Life Examples
Conversational AI enables human-like interactions via text, voice, and messaging apps. Using NLP and machine learning, it offers multi-channel, real-time suppor...
15 min read
AI
Chatbots
+2
What is an AI Virtual Assistant? Definition, Technologies and Applications
AI virtual assistants are intelligent tools using AI, NLP, and ML to automate tasks, personalize experiences, and enhance customer support. They streamline work...
15 min read
AI
VirtualAssistants
+2
The role of AI in support ticket responses
Discover how AI tools automate, enhance, and speed up support ticket responses—boosting customer satisfaction and agent efficiency.
12 min read
AI-features
Blog
+3
The role of AI & omnichannel live chat in Black Friday customer support
Black Friday is one of the busiest periods for retailers worldwide. From early-morning online rushes to last-minute deals, customer inquiries spike dramatically...
5 min read
AI
Live Chat
+3
The best AI chatbots for your business in 2026
Discover the top AI chatbots for 2026—compare ChatGPT, LiveAgent, Gemini & more to boost business, support, and creativity! Find the best AI chatbot for your ne...
7 min read
AI
Chatbots
+3
LiveAgent wins the Leader Award in multiple categories from SourceForge
LiveAgent is proud to receive the Spring 2025 Leader Award from SourceForge in key customer service categories. Learn about this recognition and why LiveAgent i...
2 min read
Awards
News
+1
LiveAgent recognized as a Category Leader 2025 in customer support by GetApp
LiveAgent has been recognized as a 2025 Customer Support Category Leader by GetApp, praised for its 24/7 support, 188+ features, 150+ integrations, and affordab...
3 min read
Awards
News
+2
LiveAgent Monthly Updates: September Edition 2025
Discover LiveAgent's September 2025 update includes AI Draft Composer, enhanced inactive chat experience, revamped ticket filters, closed tickets in customer po...
3 min read
Updates
News
+2
LiveAgent Monthly Updates: June Edition 2025
Discover LiveAgent's June updates: AI assistant upgrades, smarter email handling, new integrations & bug fixes. See what's next!
3 min read
Updates
News
+2
LiveAgent Monthly Updates: July Edition 2025
Discover July's LiveAgent updates: advanced spoofing protection, new Help Center, improved chat design & bulk attachment downloads!
3 min read
Updates
News
+2
LiveAgent Monthly Updates: August Edition 2025
Discover LiveAgent's August updates: new AI Answer Generator, redesigned attachments, bug fixes & a call app in development. Learn more!
3 min read
Updates
News
+3
LiveAgent monthly product update: October edition
Discover LiveAgent's October 2025 updates: enhanced ticket fields, spam controls, easier department management, and Telegram integration!
3 min read
Product Update
Features
+1
LiveAgent + Shopify: AI chatbot that reduces workload
Learn how LiveAgent's AI chatbot for Shopify automates customer support, reduces workload, and accelerates sales with 24/7 instant answers to product and order ...
11 min read
AI Chatbot
Shopify
+3
Inside an AI answer improver: How it works & how support teams can get the most out of it
Discover how LiveAgent's AI Answer Improver boosts support by refining, extending, and simplifying replies for faster, clearer responses.
8 min read
AI-features
Blog
+3
How to manage the December holiday support surge: smart strategies for ecommerce
Prepare your ecommerce for the holiday rush! Discover proven strategies to manage December support surges and boost customer satisfaction.
24 min read
Blog
News
+2
How to Make an AI Chatbot: A Beginner's Handbook
Learn how to make an AI chatbot from scratch—step-by-step guide, key technologies, tools, and tips for beginners to get started fast!
9 min read
AI
Chatbots
+2
How to integrate AI into your helpdesk to automatically improve and generate better replies
Integrate AI into your helpdesk for faster responses, automated replies, and improved customer satisfaction. See benefits & best practices!
14 min read
AI-features
Blog
+4
How LiveAgent Resolved 75% of Chat Interactions via the AI Chatbot
Discover how LiveAgent's AI chatbot resolved 75% of chats, slashed agent workload, and boosted support efficiency. Try LiveAgent now!
6 min read
AI
Chatbot
+3
How Live Chat Boosts E-Commerce Conversion Rates on Black Friday
Discover how live chat increases e-commerce conversions with real-time support and instant engagement. Learn proven strategies to boost Black Friday sales and r...
12 min read
Live Chat
E-Commerce
+3
Common Customer Support Mistakes and How to Avoid Them
Discover the most common customer support mistakes businesses make and learn proven strategies to avoid them. Improve customer satisfaction, retention, and loya...
8 min read
CustomerSupport
BestPractices
+2
Benefits of Chatbots: Top Business Examples & Use Cases
Discover how AI chatbots are revolutionizing business interactions, boosting efficiency, reducing costs, and delivering 24/7 customer support. Explore top benef...
11 min read
AI
Chatbots
+2
AI service desk: Benefits, risks & creative uses
AI service desks enhance efficiency by automating routine tasks, offering 24/7 support, reducing costs, and improving customer satisfaction. With features like ...
11 min read
AI
ServiceDesk
+2
AI customer service agents: How do they improve client service?
AI customer service agents boost efficiency with instant responses, sentiment analysis, multilingual support, and personalized interactions. They reduce costs, ...
11 min read
AI
CustomerSupport
+2
LiveAgent monthly product update: January edition
Discover how LiveAgent starts 2026 with design and user experience improvements to make the platform more intuitive and seamless in January.
3 min read
Blog
News
+2
LiveAgent 2025 wrap-up: from new functions to AI-first support
Discover LiveAgent's 2025 highlights: new AI chatbot, smarter ticketing, enhanced security & UX. See how support just got better!
6 min read
AI-features
Blog
+3
Elevating customer support quality with AI: tools, techniques & best practices
Elevate customer support with LiveAgent's AI tools—deliver faster, clearer, and more consistent service. Try a 30-day free trial!
9 min read
AI-features
Blog
+2
A mark of excellence: LiveAgent achieves multiple 2025 recognitions from Capterra, Software Advice and GetApp
LiveAgent wins top 2025 awards from Capterra, Software Advice & GetApp! Discover why customers love our all-in-one support solution.
3 min read
Reviews
Blog
+2
