Why should you integrate software?
Integrating software is essential in today's business for data exchange, task automation, and unifying processes. Benefits include cost reduction, improved data...
8 min read
Integration
Business Tools
+2
Daniel Pison
Daniel oversees marketing and communications at LiveAgent as a member of the inner product circle and company top management. He previously held various managerial positions in marketing and client communication. He is recognized as one of the experts on AI and its integration into the customer service environment.
What's New in LiveAgent 5.23?
Discover LiveAgent 5.23! Enjoy PipeDrive integration, improved agent stats, desktop chat invites, Comm100 API updates & bug fixes.
2 min read
Updates
Features
+1
What is content planning?
Content planning is strategizing and organizing content to meet goals, involving audience research, content type selection, and a content calendar. It's vital f...
14 min read
ContentMarketing
Strategy
+3
What is a Sales Playbook and How to Create One
A sales playbook is a documented process for engaging with customers and closing deals. It's crucial for scaling sales operations, providing a repeatable system...
12 min read
Sales
SalesStrategy
+3
We are on iOS
LiveAgent now offers an iOS app optimized for iPhone 5, enabling users to chat, resolve tickets, and receive push notifications on-the-go. Compatible with iPhon...
2 min read
Mobile
iOS
+2
Warm Leads vs Cold Leads: How Do They Differ?
Warm leads have shown interest in your products, making them more receptive to marketing efforts, while cold leads are unaware and need more nurturing. Learn st...
11 min read
Sales
Lead Generation
+2
Twitter integration announcement
LiveAgent offers an affordable way to integrate Twitter by allowing users to insert their own Twitter API, ensuring continued connection and cost-effective cust...
2 min read
Twitter
Integration
+2
Top 7 Must-Read Customer Service Books for 2025
Explore the top 8 customer service books focusing on writing skills and customer psychology from entrepreneurs like Sam Walton and Jeff Bezos. Enhance communica...
9 min read
CustomerService
Training
+3
Top 20 knowledge base examples to inspire you in 2025
Discover the top 20 knowledge base examples for 2025, showcasing key features like mobile-responsive design, powerful search, and community forums. Learn the be...
25 min read
Knowledge Base
Customer Support
+3
Top 10 Remote Help Desk Software In 2025: Review & Guide
Explore the top 15 remote help desk software for 2025, featuring reviews and benefits like improved satisfaction, cost savings, and enhanced security. Learn how...
19 min read
Help Desk
Remote Support
+2
Top 10 Best Help Scout Alternatives for 2025
Discover the top 10 Help Scout alternatives for 2025 offering superior features, integrations, and cost-effective solutions for your business.
23 min read
Help Scout
Alternatives
+3
The ultimate guide to choosing the right trouble ticket software in 2025
Discover the top 20 trouble ticket systems for 2025, designed to streamline customer support and improve issue resolution. The page reviews features, pricing, a...
34 min read
trouble ticket system
help desk software
+27
The ultimate guide to choosing the best CRM software in 2025
Discover the benefits, types, and top 25 CRM software for 2025. Enhance customer interactions, boost sales, and improve collaboration with the right CRM. Featur...
21 min read
CRM
Sales
+2
The Ultimate Guide to Choosing the Best Client Portal Software in 2025
Explore the best client portal software for 2025, including LiveAgent, Freshdesk, and SuperOkay. Compare features, pricing, and find the perfect solution for yo...
14 min read
Customer Portal
Customer Service
+2
The Top 15 Gmail Alternatives for 2025
Explore the top 15 Gmail alternatives for 2025, including LiveAgent, Zoho Mail, and Outlook, to enhance support performance, improve team collaboration, and boo...
40 min read
Email
Gmail Alternatives
+3
The top 15 Gmail alternatives for 2025
Explore the top 15 Gmail alternatives for 2025, including LiveAgent, Zoho Mail, and Outlook, to enhance support performance, improve team collaboration, and boo...
40 min read
The Top 10 Help Desk & Ticketing Software for Small Business Owners
Discover the 10 best help desk software for small businesses! Compare features, pricing, and pros to boost productivity and customer satisfaction.
15 min read
Help Desk
Ticketing
+2
The best 10 live chat widgets: Reviews, tips, and more
Explore the top 10 live chat widgets for 2024 to enhance customer engagement with real-time assistance. Discover key features, benefits, and costs of each optio...
31 min read
Live Chat
Customer Service
+3
The 20 best forum software
Explore the top 20 forum software options for businesses, featuring tools like LiveAgent and WordPress. Key features include knowledge base, ticketing, live cha...
30 min read
forum software
community forum
+2
The 15 Best SaaS Knowledge Base Platforms and Examples
Discover 15 top SaaS knowledge base platforms to boost customer support and user experience. Explore features of platforms like LiveAgent and Zendesk Guide to f...
22 min read
Knowledge Base
SaaS
+2
Open Source Ticketing System: Is It Right for You?
Explore the benefits and challenges of open source ticketing systems, compare them with proprietary options, and learn how to choose the best one for your busin...
27 min read
Ticketing
Helpdesk
+2
Omnichannel Customer Service: Definition, Benefits & Strategy
Learn to provide jaw-dropping omnichannel support with 7 strategies: develop a strategy, enhance social media response times, promote self-service, use live cha...
13 min read
OmnichannelSupport
CustomerService
+2
New analytics reports
LiveAgent introduces new analytics reports, enabling businesses to manage increased support requests without expanding their team. These reports track chat, ema...
2 min read
Analytics
Reports
+2
Mastering SaaS support: Your ultimate guide for 2025
Explore the ultimate guide to mastering SaaS support in 2025, featuring key components, best practices, and future trends. Learn to overcome challenges with rea...
22 min read
SaaS
Customer Support
+3
LiveAgent Tops the Charts Again as the Leader in Customer Service
LiveAgent recognized by GetApp as a year-end category leader in customer service, live chat, help desk, ticketing, and knowledge management software. Discover w...
8 min read
Awards
CustomerService
+2
LiveAgent Recognized as a Leader in 6 of Gartner's Digital Markets Categories
LiveAgent is recognized as a leader by Gartner in six Digital Markets categories, including remote work, customer service, and more. The platform received 24 aw...
5 min read
Awards
News
+2
LiveAgent Bestowed with Prestigious Awards in Q1 of 2021
Discover why LiveAgent won 19+ prestigious awards in Q1 2021 for exceptional customer service solutions. Trusted globally by top brands!
9 min read
Awards
News
+2
Live Chat Security: 10 Best Practices for Secure Live Chat
Discover 10 best practices for live chat security in 2025. Learn to combat threats like phishing & breaches while enhancing privacy & trust.
17 min read
Live Chat
Security
+3
Live Chat for the Real Estate Industry
The desire to own a home or any other type of real-estate is inherently human. The majority of the population have purchased or will purchase their new property...
7 min read
Real Estate
Live Chat
+6
Live Chat for the Automotive Industry | LiveAgent
Boost automotive sales and satisfaction with live chat support. Features like real-time typing, video chat, and visitor tracking personalize experiences, genera...
13 min read
Automotive
Live Chat
+3
Live Chat for Startups and Small Businesses | LiveAgent
Discover how LiveAgent's live chat software empowers startups and small businesses to enhance customer satisfaction and gain a competitive edge. Learn about the...
9 min read
Live Chat
Startups
+3
Knowledge Management: A Game-Changer for Your Business
Discover how knowledge management boosts innovation, efficiency, and customer satisfaction with proven strategies to transform your business!
18 min read
Knowledge Management
Business Growth
+3
Knowledge Base 101: A Complete Guide to Harness Your Company Knowledge
Boost productivity & customer support with this ultimate guide to knowledge bases! Discover types, benefits, AI insights & LiveAgent tools.
25 min read
Knowledge Base
Customer Support
+1
Introducing a new feature: Video chat/video call
Enhance customer support with LiveAgent's new browser-based video chat—no third-party apps needed! Personalize communication today!
1 min read
Features
Communication
+1
How to Provide the Best Real-Time Customer Support in 2025
Discover the essentials of real-time customer support, including trends like live chat and customer communities, and strategies such as speed, accessibility, an...
13 min read
Customer Support
Real-Time Support
+3
How to Make Your Customers Happy: 20 Tips & Examples
Boost customer happiness with these 10 tips: master your product, respond quickly to queries, empower customers to solve issues, personalize interactions, use t...
20 min read
CustomerHappiness
CustomerSatisfaction
+2
How to Make High-Quality Content Optimization
Boost your SEO with expert content optimization tips! Learn keyword research, content creation, and page optimization to drive more traffic.
9 min read
SEO
Content
+2
How to Integrate a Chat Support System into Your Lead Generation Strategy
Explore 12 strategies for boosting live chat lead generation in 2025, such as customizing pre-chat forms, offering discounts, and targeting cart abandoners, to ...
23 min read
LiveChat
LeadGeneration
+2
How to Handle Any Type of Complaining Customer
Learn how to handle complaining customers with LiveAgent's guide. Discover tips for dealing with five common customer types and a three-step complaint resolutio...
5 min read
CustomerService
Communication
+2
How to Add a Live Chat Button to Your Website
Learn to integrate a live chat button on your website to boost customer satisfaction and sales. Choose a provider, customize the widget, and optimize chat suppo...
6 min read
LiveChat
CustomerService
+2
Exploring Knowledge Management Systems: An In-Depth Guide
Explore an in-depth guide to Knowledge Management Systems (KMS), highlighting their significance, implementation, benefits, and examples across industries to bo...
15 min read
Knowledge Management
Business Growth
+2
Email Thread: Definition, Benefits, Best Practices, and More
Learn about email threads: their definition, benefits, and best practices for 2025. Understand the difference between threads and chains, manage them efficientl...
14 min read
Email
Communication
+2
Dos and Don'ts of Developing Content Marketing Strategy for Small Business
Learn the essential dos and don'ts of content marketing strategy for small businesses. Discover proven tactics to boost engagement, build trust, and drive growt...
9 min read
Content Marketing
Small Business
+2
Discover the best 13 ecommerce live chat software + tips
Explore the top 13 ecommerce live chat software options for 2025 to enhance customer service, boost sales, and reduce cart abandonment. Get insights on features...
32 min read
Live Chat
Ecommerce
+2
Customer Service Memes: Learn From Relatable Situations
Explore relatable customer service memes offering insights into handling difficult customers and improving experiences with LiveAgent. Learn empathy, de-escalat...
3 min read
Customer Service
Tips
+2
Customer Service in Healthcare: Importance and Examples
Explore the critical role of customer service in healthcare, along with the challenges and strategies for improvement to enhance patient satisfaction and loyalt...
16 min read
CustomerService
Healthcare
+2
Customer Effort Score (CES) – What is it & How Can You Measure It?
Discover what Customer Effort Score (CES) is, why it matters, and how to measure it to enhance loyalty, reduce friction, and boost profits!
11 min read
CustomerExperience
Metrics
+2
Conflict Resolution Tips for Handling & Resolving Conflicts with Clients
Learn conflict resolution with clients by avoiding defensiveness, taking responsibility, being mindful of tone, and using empathy. Explore conflict management s...
6 min read
ConflictResolution
CustomerService
+2
Churn Rate 101: What is it, How it is Calculated, and How to Reduce it
Churn rate is the percentage of customers who stop using a service over time. To reduce it, businesses should enhance customer satisfaction by maintaining commu...
11 min read
Customer Service
Metrics
+2
Call Center Memes: Laugh, Destress, and Learn Better Customer Service
Destress with call center memes and learn to handle tough interactions with empathy. Explore relaxation tips like exercise, reading, and music. Discover how to ...
3 min read
Call Center
Humor
+2
Call Center Dialers: Types, Benefits & How They Work
Learn about call center dialers, their benefits, and types like auto, preview, power, and predictive dialers. Discover how they enhance outbound operations, imp...
10 min read
CallCenter
Productivity
+2
Branding tactics
Branding tactics are long-term plans to enhance brand image and business growth. Key tactics include public speaking, customer focus, and defining a target audi...
16 min read
Branding
Marketing
+2
Best VoIP Softphone Apps for Mac in 2024
Explore the best VoIP softphone apps for Mac in 2025, like CounterPath Bria Teams Pro, ZoiPer, and Linphone. Assess based on ease of use, functionality, and use...
15 min read
VoIP
Softphone
+3
Best Real Estate Live Chat Software: Top 20 Solutions for 2025
Discover the top 5 real estate live chat software solutions to enhance customer support, generate leads, and boost conversions. Compare key features, benefits, ...
24 min read
LiveChat
RealEstate
+2
Best Live Chat Plugins for WordPress in 2025
Explore the best live chat plugins for WordPress in 2025. Compare features, pricing, and find the perfect solution to enhance customer support and boost convers...
7 min read
Live Chat
WordPress
+3
Best 10 Free Help Desk and Ticketing Software in 2025
Discover the top 10 free help desk software of 2025! Compare features, benefits, and pricing to enhance your customer support efficiently.
23 min read
Help Desk
Software Review
+3
AI knowledge base: Your gateway to more efficient operations
Explore how AI knowledge bases revolutionize business operations by enhancing efficiency, customer service, and performance. Discover key features, benefits, po...
18 min read
AI
KnowledgeBase
+2
8 Reasons why your eCommerce website needs live chat support
Live chat support on eCommerce sites enhances convenience, reduces costs, offers competitive advantage, improves online experiences, gathers insights, generates...
7 min read
LiveChat
eCommerce
+2
25 best incident management software
Discover the top 25 incident management software solutions to improve issue tracking, organization, and transparency while reducing downtime and maximizing effi...
29 min read
incident management
software
+10
23 Live Chat Statistics: Key Insights for 2025
Discover 23 must-know live chat statistics for 2025 revealing growth trends, customer preferences, and the impact on satisfaction and sales. Learn about chatbot...
14 min read
Live Chat
Statistics
+3
Showing 1 to 60 of 67 results
