AppSumo 2023 – Terms & Conditions

1. Introduction

By purchasing the LiveAgent AppSumo 365 plan (“The Plan”), the buyer (“You”) agrees to these Terms & Conditions (“T&Cs”) set by Quality Unit, s. r. o., Vajnorska 100/A, 83104, Bratislava, Slovakia (“Quality Unit”). Quality Unit is the sole owner of LiveAgent (“Service”).

2. Redeem code definition

A redeem code is a unique set of alphanumeric characters purchased via AppSumo(www.appsumo.com) that activates the use of the Plan for 365 days since the day of activation. The start date of the Plan directly corresponds to the day of redeeming the code, not the day of purchase. The Plan can be redeemed using the code at: https://www.liveagent.com/redeem-code/

You are required to fill in the necessary data in order to successfully complete the registration. These necessary data include (a)Your purchased Code; (b) Your Full Name; (c) Your Email Address; and (d) Company/Organization name used to create the unique URL address of Your Account.

3. General conditions

Subject only to the limited right to access and use the Service expressly granted to You under this T&Cs, all rights, title and interest in and to the Service and its components will remain with and belong exclusively to Quality Unit. You shall not modify, adapt or hack the Service to falsely imply any sponsorship or association with Quality Unit, or otherwise attempt to gain unauthorized access to the Service or its related systems or networks.

You are responsible for all information, data, text, messages or other materials that You post or otherwise transmit via the Service. You are responsible for maintaining the confidentiality of Your login and account and are fully responsible for any and all activities that occur under Your login or account. You agree and acknowledge that Your login may only be used by one (1) person – a single login shared by multiple people is not permitted. The system will automatically detect such behavior and You agree that Quality Unit can charge you an additional monthly fee for it. You may create separate logins for as many people as Your plan allows.

Quality Unit reserves the right to access any or all Your accounts in order to respond to Your requests for technical support. We shall maintain appropriate administrative, physical and technical safeguards for protection of the security, confidentiality and integrity of Your data. We will not disclose Your data except if compelled by law or if permitted by You.

The failure of Quality Unit to exercise or enforce any right or provision of these T&Cs shall not be a waiver of that right. You acknowledge that this T&Cs is a contract between You and Quality Unit, even though it is electronic and is not physically signed by You and Quality Unit, and it governs Your use of the Service and takes the place of any prior agreements between You and Quality Unit.

4. Definition of service

The “Service” includes (a) the Site, (b) the LiveAgent help desk and chat system, tools and services provided through the Site and by the LiveAgent API made available via the Site, and (c) all software, data, text, images, sounds, video, and content made available through the Site or services, or developed via the LiveAgent API (collectively referred to as the “Content”).Any new features added to or augmenting the Service are also subject to this T&Cs.

5. Plan features

The Plan offers features largely drawn from our Medium plan, including:

– Help desk
– Live chat
– Voice and video calls
– 10 Incoming and 10 outgoing email accounts
– 20 Departments
– 100 Event rules
– Knowledge base
– Premium integrations: Slack, Instagram, Viber, Twitter

This Plan includes access for 2 agent seats. Additional agent seats are not included in this plan.

6. Custom tailoring for AppSumo users

The Plan is specially devised for AppSumo users. It is non-transferable and cannot be utilized by non-AppSumo users.

7. Premium integrations

You will have access to utilize our premium integrations including Slack, Instagram, Viber, and Twitter under this Plan. Utilization of these applications is subject to their respective T&Cs.

8. Changes to the plan

Quality Unit reserves the right to modify or discontinue, temporarily or permanently, this Plan without notice. Quality Unit is not liable to You or any third party for any modification, suspension, or discontinuance.

9. No warranties

The Plan is provided on an “as is” basis. Quality Unit will not be responsible for any failure to provide the Plan or any part thereof due to circumstances beyond our control. discontinuation of the Plan, or inability to use the Plan. You acknowledge that Quality Unit does not warrant that the service will be uninterrupted, timely, secure, error-free or virus-free and no information or advice obtained by you from Quality Unit or through the service shall create any warranty not expressly stated in these T&Cs.

10. Limitation of liability

Under no circumstances and under no legal theory (whether in contract, tort, or otherwise) shall Quality Unit be liable to You or any third party for any indirect, incidental, special, exemplary, consequential or punitive damages, including lost profits, lost sales or business, lost data or business interruption.

11. Validity of purchased code

The codes purchased for the Plan shall be redeemed until 15th of July 2024, 23:59 Central European Time (CEST). Each code can be used only once.

Beyond this date, it will become impossible to redeem purchased codes. Neither Quality Unit nor LiveAgent or AppSumo will issue refunds for codes that remain unused past 15th of July 2024 23:59 CEST.

12. Usage of codes

Upon purchasing the Plan, you will receive a unique redeem code. The 365-days period of the Plan commences on the day of using the redeem code, not on the day of purchase.

You are not allowed to “stack” multiple redeem codes and use them for a single account. Each service account accepts only one (1) redeem code. The package is not stackable.

13. Plan continuation

Once your Plan expires after 365 days, you have the option to continue the Plan by switching to any of our regular plans. Please note that regular plans come with their own sets of features, pricing, and terms.

14. One-time use

Each unique code can only be used once. Any attempts to reuse a code will be flagged by our system and will result in denial of access to the Plan. By purchasing the Plan, you agree to respect the one-time use policy for each code. You may access and use the Service only for Your internal business needs and purposes as contemplated in these T&Cs.

You shall not (a) license, sublicense, sell, resell, rent, lease, transfer, assign, distribute, time share or commercially exploit or make the Service available to any third party, other than as expressly permitted by these T&Cs; (b) use the Service in any unlawful manner or in any manner that interferes with or disrupts the integrity or performance of the Service and its components.

15. Changes to the plan & Additon of agents

Any changes to your existing Plan, including the addition of more agents, may be available at our discretion and are subject to additional fees. The terms and conditions of such changes will be communicated to you at the time of your request. All alterations to the Plan and the addition of agents are subject to our approval and your agreement to any additional fees or charges.

16. Breach of Terms & Conditions

Any breach of these T&Cs may result in the discontinuation of your access to the Service without refund. This includes, but is not limited to, misuse of codes, misrepresentation of AppSumo user status, and violation of our one-code-one-use policy. Quality Unit reserves the right to take appropriate action in case of any violation of these T&Cs including, if necessary, legal proceedings.

17. Inactive account policy

Quality Unit reserves the right to terminate Your account due to prolonged inactivity. All accounts with a continuous inactive status for 90 days will be suspended. Account suspension involves the temporary disabling of all services associated with the user account. Suspended accounts will be subjected to permanent deletion if the account remains inactive for an additional 30 days following the suspension. This deletion is irreversible, and all data associated with the account, including all settings and configuration, will be permanently removed from our servers. Quality Unit, LiveAgent, and AppSumo are not responsible for any loss of data as a result of account deletion due to inactivity.

18. Changes to these Terms & Conditions

Quality Unit and LiveAgent reserve the right to change, add or delete portions of these T&Cs at any time without prior notice. It is your responsibility to check these T&Cs periodically for changes. Your continued use of the Plan following the posting of changes will mean that you accept and agree to the changes.

By purchasing the Plan on AppSumo.com, You agree to abide by these T&Cs. Violations can result in termination of access to the Plan.