What Is Included In Your AppSumo Package?

Take a look below how LiveAgent can help your business. It's this and much more!

LiveAgent help desk Ticketing Feature
  • Use departments and tags for segmentation and distribution and assignment of tickets.
  • Use the extended customer information view to quickly gather information about the customer you are communicating with and access multiple integrations with other apps.
  • Ticket thread lets you see all communication with a customer even if it started from a different channel like chat and continued with email.
  • Quick Action Buttons help you easily transfer and postpone tickets as well as add notes, and other actions.
Help desk software with live chat
  • The Left navigation panel lets you quickly navigate across the chat dashboard. You can check all active chats, availability per agent or access settings of chat buttons.
  • After Live Chat is initiated, you can see details of the customer chatting with you, like the page where chat was initiated, IP address, or previous communication.
  • Thanks to our real-time typing view you are able to see what customer type even before they click "send". You can prepare your answers and amaze them with lightning-speed service.
LiveAgent is not just help desk but call center as well
  • Similar to live chat overview, call center offers left panel that will help you navigate inside dashboard in 1 click.
  • Call history offers list of all incoming and outgoing calls from LiveAgent with full-text search.
  • Action button lets you open a specific call ticket so you can access call recordings and the whole ticket thread.
Help desk software with advanced reporting
  • Reports are a popular part of LiveAgent. They help you to see department statistics, so you can get a quick overview of what's happening in your helpdesk.
  • Inside the dashboard, you can see your online/offline agents and even initiate an internal chat with them!
  • With Personal statistics you can see performance your own individual metrics like time logged in or tickets answered.
  • Leaderboards are a part of gamification. They make daily work more fun and help to push performance of individual agents as they can compare their performance.

Your AppSumo Purchase Detailed

  • 2 seats (agents) included
  • Additional agents rated at 39$ / month
  • Ticketing + live chat + call center
  • Customer Portal
  • 175+ features
  • 50+ integrations
  • Native mobile apps
  • Lifetime updates

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What does AppSumo deal include?

Your AppSumo deal grants you lifetime access to 2 agents for a single purchase of 59$. Please, be aware that also owner of the account counts to this limit, therefore you have the ability to create 1 additional agent without any charge. Each additional agent is rated according to our standard pricing, 39$ / month for an agent.

Will I be charged for adding additional agents?

Yes, our system will try to charge your account with the real usage. Therefore performing even “tests” or “trials” for a very limited amount of time will result in the notification, that your account will be charged the corresponding amount.

Can I refund my purchase?

Yes, you can refund your purchase. All the refunds are handled exclusively through the AppSumo. Be aware, that once you refund your coupon code, you immediately lose access to your LiveAgent account installation. We co-operate with AppSumo and have the list of all refunded / revoked codes available. There will be no exceptions made. Once you asked AppSumo for refund, we will suspend your account. Permanent termination will follow after 1 month since your account has been suspended.

What featuresdo I have access to?

Absolutely! You have access to all features included in the All-Inclusive plan of LiveAgent. Please note, that some of the features are extra paid (for example additional knowledge base) at the according rate. Your AppSumo purchase gives you ability to use & implement call center, live chat and use the ticketing software.

Can I use my code multiple times?

Short answer is no. Long answer is no, each code can be used only once. Our systems will detect each additional use and these accounts will be suspended and later terminated. Your AppSumo purchase provides you with 1 coupon usage only.

Can I buy multiple codes on AppSumo?

Definitely, you can buy multiple codes on AppSumo. However, each code can be used only once and each LiveAgent account can be connected with just 1 code. Example given:
Customer John Doe bought 3 codes on AppSumo. John can use them, however, he will need to create 3 separate LiveAgent accounts in order to get the maximum from them.

Is stacking available?

Stacking is not available nor is part of the deal. The AppSumo coupon grants you access to 2 agents with one code. One LiveAgent account accepts only 1 redeemed code. In case you are interested into adding more agents, you are definitely welcome. However, take into considerations, that you’ll be notified about this move and later on charged with the real usage.

Where can I redeem my code?

You can redeem your AppSumo code (only once) on the following page. We will ask you for your name, email and domain you want to use for your customer support.

What is the deadline to redeem my AppSumo purchase?

Your code(s) have to be redeemed until the 1st of December 2019. This is the final deadline and any additional requests to redeem codes after this time will not be accepted as the system, which handles the verification will be removed. Therefore, no excepions will be made.

Where can I read the full Terms & Conditions?

You can read the full text of our Terms & Conditions on our dedicated page

All big players using LiveAgent started small.

Excerpt From T&Cs

Each Code purchased on the AppSumo page shall be redeemed only once (1 time). Each additional redemption of the same Code is strictly against these Terms & Conditions. In case of multiple redemptions of the same Code You lose access to the Service and Your additional accounts shall be suspended. 

You are required to redeem your Code(s) before the 1st December 2019. 

Excerpt From T&Cs

Purchase of The Package grants You lifetime access to two (2) agent seats (“Users”) of the Service’s All-Inclusive (All-in-one) plan for a value of $59. The two (2) agent seats include one seat designated to You (“Owner” of the Account) and one (1) seat for “Agent” or “Admin”. 

Each additional User added to Your Service account is subject to the regular pricing model of the “All-Inclusive” / “All-in-one” plan as described here: www.liveagent.com/pricing/. Full text of Terms & Conditions is available here

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Welcome to LiveAgent customer service webinar! Our specialists will guide you through our multi-channel help desk solution, that includes ticketing software, live chat, built-in call center and much more. We will help you to do the proper set up & configuration of your account and also answer your most requested questions. Get to know LiveAgent with us and improve your customer service.

Help Desk Software & Live Chat