Comparing help desk software alternatives?
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Looking for help desk software comparison?
Hundreds of alternative solutions let you support your customers, but there are only a few that offer more than 175 help desk features.
We have prepared a list of the must-have parts of help desk software including email ticketing, live chat, call center, social media support, and additional most popular features.
We recommend you to test LiveAgent on your own to see how it fits your workflow. It’s free and setup takes up to 5 minutes.
Compare top 5 help desk software
See how LiveAgent stands against other alternative leading solutions on the market.
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| Features | LiveAgent
Try the best help desk alternative for free! No credit card required.
|
Zendesk
Zendesk competitor.
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Freshdesk
Freshdesk competitor.
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LiveChat
LiveChat competitor.
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Intercom
Intercom competitor.
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|---|---|---|---|---|---|
| Ticketing
Connects with multiple lines of communication (such as email, live chat, a call center, or social media) to streamline all messages, and allow users to respond to them from the ticketing software.
|
Small
$9/month/agent
Included in the Small plan that costs $9 per agent per month. All prices are in USD.
|
Professional
$59/month/agent
Included in the Professional plan that costs $59 per agent per month. All prices are in USD.
|
Blossom
$19/month/agent
Included in the Blossom plan that costs $19 per agent per month. All prices are in USD.
|
Starter
$19/month/agent
Included in the Starter plan that costs $19 per agent per month. All prices are in USD.
|
Starter
$79/month/agent
Included in the Starter plan that costs $79 for first agent per month. Every additional agent costs $19 per agent per month. All prices are in USD.
|
| Live Chat
A native live chat widget that can be deployed on your site and used for real-time communication with your website visitors.
|
Medium
$29/month/agent
Included in the Medium plan that costs $29 per agent per month. All prices are in USD.
|
Add-on
$15-59/month/agent
Available as an Add-on feature for $15-59 per month. All prices are in USD.
|
Garden
$45/month/agent
Included in the Garden plan that costs $45 per agent per month. All prices are in USD.
|
Starter
$19/month/agent
Included in the Starter plan that costs $19 per agent per month. All prices are in USD.
|
Enterprise
On-demand pricing
Included in the plans with pricing on demand.
|
| Built-in Call Center
A virtual call center with a centralized dashboard for making, receiving, and managing calls.
|
Large
$49/month/agent
Included in the Large plan that costs $49 per agent per month. All prices are in USD.
|
Add-on
$45/month/agent
Available as an Add-on feature for $45 per month. All prices are in USD.
|
Estate
$85/month/agent
Included in the Estate plan that costs $85 per agent per month. All prices are in USD.
|
LiveChat doesn't offer this feature
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Intercom doesn't offer this feature
|
| Facebook & Twitter
An integration that fetches all Tweets, comments, mentions, and Facebook messages and transforms them into tickets that can be answered directly from the software.
|
Add-on
$39/month/account
Available as an Add-on feature for $39 per month per account, or in Large plan for $49/month/agent. All prices are in USD.
|
Team
$25/month/agent
Included in the Team plan that costs $25 per agent per month. All prices are in USD.
|
Blossom
$19/month/agent
Included in the Blossom plan that costs $19 per agent per month. All prices are in USD.
|
LiveChat doesn't offer this feature
|
Enterprise
On-demand pricing
Included in the plans with pricing on demand.
|
| Rules & Automation
Automation rules that can be implemented to speed up customer support processes.
|
Small
$9/month/agent
Included in the Small plan that costs $9 per agent per month. All prices are in USD.
|
Team
$25/month/agent
Included in the Team plan that costs $25 per agent per month. All prices are in USD.
|
Garden+Add-on
$45/month/agent
Included in the Garden plan that costs $45 per agent per month, or can be added on. All prices are in USD.
|
LiveChat doesn't offer this feature
|
Enterprise
On-demand pricing
Included in the plans with pricing on demand.
|
| Business Hours & SLAs
A feature that enables you to manage and monitor SLA logs, SLA compliance, and set business hours.
|
Small
$9/month/agent
Included in the Small plan that costs $9 per agent per month. All prices are in USD.
|
Professional
$59/month/agent
Included in the Professional plan that costs $59 per agent per month. All prices are in USD.
|
Blossom
$19/month/agent
Included in the Blossom plan that costs $19 per agent per month. All prices are in USD.
|
LiveChat doesn't offer this feature
|
Intercom doesn't offer this feature
|
| Audit Logs
An activity log that records all actions done within the help desk system.
|
Large
$49/month/agent
Included in the Large plan that costs $49 per agent per month. All prices are in USD.
|
Zendesk doesn't offer this feature
|
Estate
$65/month/agent
Included in the Estate plan that costs $65 per agent per month. All prices are in USD.
|
LiveChat doesn't offer this feature
|
Intercom doesn't offer this feature
|
| Unlimited History
An unlimited ticketing viewing history. (You don't lose access to tickets after a certain time period.)
|
Small
$15/month/agent
Included in the Small plan that costs $9 per agent per month. All prices are in USD.
|
Team
$25/month/agent
Included in the Team plan that costs $25 per agent per month. All prices are in USD.
|
Blossom
$19/month/agent
Included in the Blossom plan that costs $19 per agent per month. All prices are in USD.
|
Team
$39/month/agent
Included in the Team plan that costs $39 per agent per month. All prices are in USD.
|
Starter
$79/month/agent
Included in the Starter plan that costs $79 for first agent per month. Every additional agent costs $19 per agent per month. All prices are in USD.
|
| Remove Branding
Option to use a white label (branding free).
|
Add-on
$19/month/agent
Available as an Add-on feature for $19 per month. All prices are in USD.
|
Zendesk doesn't offer this feature
|
Blossom
$19/month/agent
Included in the Blossom plan that costs $19 per agent per month. All prices are in USD.
|
Business
$59/month/agent
Included in the Business plan that costs $59 per agent per month. All prices are in USD.
|
Intercom doesn't offer this feature
|
| 24/7 Personalized Success Team
A dedicated customer success team that's assigned to you and available to help 24/7 365 across all communication channels.
|
Small
$9/month/agent
Included in the Small plan that costs $9 per agent per month. All prices are in USD.
|
Zendesk doesn't offer this feature
|
Blossom
$19/month/agent
Included in the Blossom plan that costs $19 per agent per month. All prices are in USD.
|
Starter
$19/month/agent
Included in the Starter plan that costs $19 per agent per month. All prices are in USD.
|
Intercom doesn't offer this feature
|
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FAQ
What are help desk software comparisons?
Help desk software comparisons are software options with similar core functions. However, there are differences in price, design, features, and more. Since each business has different needs, there are many help desk alternatives currently on the market.
How can you choose help desk software?
To choose the right help desk software, firstly evaluate your company's needs and preferences. After that, visit our alternative webpage to compare different software. Our tip is to consider features, price, and design your company prefers and is compatible with.
Searching for an alternative to HelpSpot?
LiveAgent is presented as the best alternative to HelpSpot because of its ability to manage customer support inquiries across multiple channels. Offering affordable paid plans and a free 14-day trial, LiveAgent claims to provide world-class customer service that doesn't have to be expensive. The software unifies communication channels such as emails, live chat, social media, call center, and customer portals into one place. Signing up for LiveAgent requires no setup fee or credit card, and customer service is available 24/7.
LiveAgent is a fully-featured help-desk software that offers a great alternative to Crisp. It has served over 15,000 businesses and 150M end-users worldwide, boosting their customer service team's productivity and increasing customer satisfaction. LiveAgent provides a 7 or 30-day free trial and requires no credit card to get started.
Call center alternative for sales and support
LiveAgent is being promoted as the best call center alternative on the market with no setup fee, 24/7 customer service, and a 14-day free trial. Their thorough comparison of popular call center alternatives includes features and customer ratings to help businesses find the right solution. The text also offers a free trial for 7-30 days with no credit card required.
Looking for a HelpCrunch alternative?
LiveAgent is a great alternative to HelpCrunch for help desk software. It offers more than just live chat, with features such as email, social media, knowledge base, and call equipment integration. With over 175 features and 40 integrations, LiveAgent is an excellent way to communicate with customers. Customers can start a 7-day free trial with a free email or a 30-day trial with a company email. No credit card required.
Looking for a LiveChat alternative?
LiveAgent is a great LiveChat alternative with over 175 features including the fastest chat widget, call center and coverage of channels like Instagram and Viber. The migration process from LiveChat to LiveAgent is easy and free, taking only 5 minutes. Plus, there is no setup fee, customer service is available 24/7, and no credit card is required. Start a 7 or 30 day free trial today by signing up with your email or your company email to get a sub-domain for your LiveAgent account.
LiveAgent is a multi-channel help desk software solution that is robust and easy to navigate. It allows communication with customers via email, live chat, or calls, and offers ticketing, self-service, and call center features. The software is affordable and can be used by businesses of all sizes. Additionally, LiveAgent offers white glove migration services to assist with data migration from other help desk solutions.
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