Comparing
Help Desk Software Alternatives?

Hundreds of alternative solutions let you support your customers, but there are only a few that offer more than 175 help desk features.

We have prepared a list of the must-have parts of help desk software including email ticketing, live chat, call center, social media support, and additional most popular features.

We recommend you to test LiveAgent on your own to see how it fits your workflow. It's free and setup takes up to 5 minutes.

Compare Top 5 Help Desk Solutions

See how LiveAgent stands against other alternative leading solutions on the market.
Fully transparent, no hidden information.

Roman Bosch

Partly

From the first day on we immediately heard from our customers that the features of LiveAgent are customer friendly and...

Christine Preusler

HostingAdvice

LiveAgent empowers our agents to provide better, faster, and more accurate support through its multichannel help desk and live chat...

Karl Dieterich

Covomo

Live Agent helped us to achieve 2 important goals: increase customer satisfaction and sales. This tool is very easy to...

Hendrik Henze

HEWO Internetmarketing

We have been using LiveAgent since August and we are really satisfied with the various ways to integrate it into...

Razvan Sava

Webmaster Deals

Since we are using Live agent we can manage over 17.000 customers with an incredible speed. Our response time increased...

Taras Baca

XperienceHR

We use LiveAgent mainly to communicate with our Time Tracking software users during the free trial period. Those in software...

Andrej Ftomin

TAZAR Group

I have to say, I have never experienced such a professional customer approach, such a high level of chat communication...

Matt Janaway

The Workplace Depot

Managing a growing Ecommerce platform, we approached a number of live chat providers to ensure we could give instant feedback...

Viviane Carter

CSI Products

We use LiveAgent on all of our ecommerce websites to provide our customers with an additional channel of getting in...

Christian Lange

Lucky-Bike

With LiveAgentwe’re able to give our customers support wherever they are. Facebook, Email, Chat – it doesn’t matter for our...

Jens Malmqvist

Projure

I am impressed with the fast and helpful support that was included in the very affordable price for Support Center....

Catana Alexandru

Websignal

We are using LiveAgent for our E-commerce platform and we are very happy to say we never used something like...

Jan Wienk

All British Casino

We are running multiple online casino websites like All British Casino. Support is one of the most important parts of...

Allan Bjerkan

Norske Automaten

After extensive research we opted for LiveAgent as we wanted a ticket system with proper reporting tools for our company....

Sissy Böttcher

Study Portals

We are using LiveAgent mostly for its chat feature. We like it because it is easy to use and offers...

Peter Koning

TypoAssassin

We love LiveAgent - it makes supporting our customers easy, and as we grow we can effortlessly assign more agents...

Aranzazu F

Factorchic

We like to offer our customers the best experience in our store. That’s why we have chosen LiveAgent to manage...

Rick Nuske

MyFutureBusiness

We needed help desk software with an easy to use interface, dedicated support staff to help us when we needed...

Vojtech Kelecsenyi

123-Nakup

At first, we didn't believe that a helpdesk software like LiveAgent could be so useful. It helped us with both...

Rafael Kobalyan

Betconstruct

With over 40 Agents, 12 languages, 20+ partner URLs and around 10,000 chats/tickets per month (and growing), I knew we...

Martin Drugaj

Atomer

We’ve been using LiveAgent since 2013. We didn’t use any helpdesk system prior to that. Email communication had been immense...

Ivan Golubović

AVMarket

We are using LiveAgent for a while now, and it help us organize our sales and customer support. It cost...

Rustem Gimaev

Antalya Consulting Language Center

I remember the time we answered mails from Outlook, it was so hard to manage company emails. Now we use...

Randy Bryan

tekRESCUE

LiveAgent is so awesome. With very little time and effort I had it up and running smoothly in a few...

Timothy G. Keys

Marietta Corporation

As Director of Information Technology for a company with 500 computer users, I can say LiveAgent has delivered on the...

Mihaela Teodorescu

eFortuna

The support team always responded promptly and as soon as possible. The proposed solutions were always quick to implement, on-point...

Hilda Andrejkovičová

TrustPay

We use LiveAgent daily as the main communication tool with our clients. We praise the reliability of the system and...

Alexandra Danišová

Nay

We see LiveAgent as a great tool for communicating with customers in which we can easily find what we are...

Samuel Smahel

m:zone

LiveAgent sped up our communication with the customer greatly and customers, who would not normally call us on the phone...

David Chandler

Volterman

Over the years I have used LA for a nine-strong gaming operation, a 45+, eleven language CS Department and a...

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