Explore the top 15 Aircall alternatives for 2025, highlighting cost, features, and user experience

Aircall is a prominent cloud-based phone system designed for customer service teams, offering voice communication solutions tailored for businesses of all sizes. While Aircall is widely used, it may not suit everyone’s needs. This article explores the top 15 alternatives to Aircall for 2025, helping you find the best option to enhance your customer support strategy.

Why Consider Alternatives to Aircall?

While Aircall is a widely used cloud-based phone system, it may not be the perfect fit for every business. Here are some reasons why companies might look for alternatives:

• Pricing – Aircall’s pricing starts at $30 per user per month, which can quickly become expensive for growing teams or businesses with tighter budgets.
• Limited advanced features – Although Aircall provides essential VoIP services, some users have noted that it lacks advanced features like detailed analytics and robust CRM integrations, which might be crucial for more complex operations.
• Customer support experience – While Aircall does offer customer support, there have been reports of slow response times and inconsistent service quality, which can be a major concern for businesses that rely on prompt and reliable support.

These factors might lead businesses to explore other options. A recent study highlighted that nearly 73% of SaaS vendors increased their prices in 2023, reflecting the broader trend of rising software costs, which has driven many businesses to seek more cost-effective solutions. This trend makes it even more critical for businesses to carefully consider the total value provided by their software solutions.

A Comparison Chart of the Top 5 Aircall Competitors

The 15 Best Aircall Alternatives & Competitors for 2025

1. LiveAgent

LiveAgent is a top Aircall alternative because it offers a comprehensive set of call center features that extend beyond basic voice communication. While Aircall is primarily focused on VoIP, LiveAgent provides an all-in-one solution that includes advanced ticketing, multi-channel support, and seamless integration with social media. This makes LiveAgent particularly suitable for businesses looking to manage customer interactions across various platforms, ensuring a more holistic approach to customer service. Additionally, with its robust feature set and cost-effective pricing, LiveAgent offers significant value, making it the number one choice among Aircall competitors.

LiveAgent Features

• Automatic callback
• Call button
• Call detail records
• Call device scheduling
• Call routing
• Call transfers
• Internal calls
• IVR (Interactive Voice Response)
• Softphones
• Supported call devices
• Video call
• Unlimited call recordings
• Ticketing system
• Social media integration
• Knowledge base management

What Are the Main Differences Between LiveAgent and Aircall?

When comparing LiveAgent with Aircall, several key differences become apparent:

• Multi-channel support: While Aircall focuses on voice communications, LiveAgent provides a more diverse set of tools, including social media and email support.
• Advanced ticketing system: LiveAgent offers a more comprehensive ticket management system.
• Knowledge base: LiveAgent includes a built-in knowledge base feature that Aircall lacks.

Pros

• Comprehensive solution that eliminates the need for additional purchases
• Budget-friendly pricing with a 30-day free trial
• Supports multiple languages with customizable language widgets

Cons

• Cannot be logged into the same account on two browsers simultaneously
• 24/7 tech support is available, but it’s based in the EU

Best For

Small to medium-sized businesses looking for an all-in-one customer support solution with integrated voice communication.

LiveAgent Pricing

• Free trial: YES (LiveAgent offers a 30-day free trial)
• Free: $0 per user/month
• Small: $15 per user/month
• Medium: $29 per user/month
• Large: $49 per user/month
• Enterprise: $69 per user/month

2. Nextiva

Nextiva is a customer service and engagement platform equipped with an intuitive interface and many extensive features. It focuses on streamlining customer support processes and enhancing the customer experience. Nextiva’s integration options and its emphasis on data-driven insights make it a good choice for companies looking to optimize their communication capabilities and customer support.

Nextiva Features

• VoIP services
• Multi-channel support
• Call recording
• CRM integration
• Advanced call analytics
• Team collaboration tools
• Automation features
• Unified communications platform
• Video conferencing
• Team messaging

What Are the Differences Between Nextiva and Aircall?

Nextiva differs from Aircall in several key ways:

• Unified platform: Nextiva offers a full suite of communication tools including voice, video, and messaging, while Aircall is primarily focused on VoIP.
• Team messaging: Nextiva includes integrated team messaging, which Aircall lacks.
• Video conferencing: Nextiva provides built-in video conferencing, adding to its all-in-one communication capabilities.

Pros

• Unified communication tools that go beyond VoIP
• Integration with popular CRM systems
• Strong team collaboration features

Cons

• Higher cost, particularly for smaller businesses
• Can be more complex to set up and manage for teams only needing basic VoIP services

Best For

Mid to large-sized businesses seeking a comprehensive, unified communications platform with integrated team messaging and video conferencing.

Nextiva Pricing

• Free trial: No
• Digital: $20 per user/month
• Core: $30 per user/month
• Engage: $40 per user/month
• Power Suite: $60 per user/month

3. RingCentral Contact Center

RingCentral Contact Center is a project management and issue-tracking platform popular because of its robust feature set. It provides tools for IT management and customer support, as well as integration with third-party applications. RingCentral’s flexibility and scalability make it an interesting choice for companies that want to enhance their management processes and overall productivity.

RingCentral Features

• Omnichannel routing
• Real-time analytics and reporting
• Workforce optimization tools
• Call monitoring and recording
• Advanced IVR system

What Are the Main Differences Between RingCentral and Aircall?

RingCentral Contact Center differs from Aircall in several key ways:

• Omnichannel support: RingCentral offers broader support for multiple communication channels, beyond just voice.
• Workforce optimization: RingCentral includes tools for optimizing agent performance, which Aircall lacks.
• Scalability: Designed to support varying business sizes, RingCentral offers more scalable solutions compared to Aircall.

Pros

• Broad omnichannel support
• Advanced tools for workforce optimization
• Suitable for businesses of various sizes

Cons

• Complexity in setup and management can be challenging for teams without experience in contact center tools

Best For

Medium to large-sized businesses needing a scalable, omnichannel contact center solution with workforce management capabilities.

RingCentral Pricing

RingCentral Contact Center pricing is available on request from RingCentral’s sales team.

• Free trial: Yes, 30 days

4. Talkdesk

Talkdesk is a cloud-based contact center platform that provides businesses with powerful tools to enhance customer interactions. Known for its user-friendly interface and AI-driven features, Talkdesk is designed to support enterprise-level contact centers with minimal complexity.

Talkdesk Features

• AI-powered customer interactions
• Omnichannel support
• Real-time analytics and reporting
• Workforce management tools
• Customizable IVR and call routing
• AI-driven customer insights
• Comprehensive workforce management
• Enhanced real-time analytics

What Are the Main Differences Between Talkdesk and Aircall?

Talkdesk differs from Aircall in several significant ways:

• AI capabilities: Talkdesk offers AI-powered tools that provide deeper customer insights, which Aircall lacks.
• Workforce management: Talkdesk includes more advanced workforce management features compared to Aircall.
• Omnichannel communication: Talkdesk supports a wider range of communication channels, enhancing its versatility.

Pros

• Advanced AI and automation tools
• Comprehensive workforce management
• Strong omnichannel support

Cons

• Requires more effort to set up and integrate
• Can be complex for smaller teams

Best For

Mid to large-sized businesses needing a robust contact center platform with AI capabilities and advanced workforce management tools.

Talkdesk Pricing

Talkdesk offers several pricing tiers based on the level of features required:

• Free trial: No
• CX Cloud Digital Essentials: $85 per user/month
• CX Cloud Essentials: $85 per user/month
• CX Cloud Elevate: $115 per user/month
• CX Cloud Elite: $145 per user/month

5. Five9

Five9 excels as a cloud-based contact center solution for enterprises seeking advanced automation and AI capabilities. Its comprehensive workforce management tools, coupled with predictive analytics, make it particularly suited for large organizations focused on optimizing both inbound and outbound communications. While it may offer more features than smaller businesses need, Five9’s robust capabilities make it an excellent choice for those with complex customer service requirements.

Five9 Features

• AI/machine learning for predictive analytics
• Omnichannel support
• Advanced call routing and automation
• Workforce management tools
• Real-time reporting and analytics
• Predictive dialer
• Workforce optimization tools
• Advanced AI-driven customer insights

What Are the Main Differences Between Five9 and Aircall?

Five9 differs from Aircall in several significant ways:

• AI capabilities: Five9 offers more advanced AI tools, such as predictive analytics, which Aircall lacks.
• Workforce optimization: Five9 includes robust workforce management features, unlike Aircall.
• Omnichannel communication: Five9 supports a broader range of communication channels, enhancing its versatility.

Pros

• Advanced AI and automation tools
• Comprehensive workforce management
• Strong omnichannel support for various communication channels

Cons

• Complexity in setup and integration
• May be more than what smaller businesses need

Best For

Medium to large-sized enterprises needing a comprehensive contact center platform with advanced AI and workforce management tools.

Five9 Pricing

Five9 offers several pricing tiers based on the level of features required:

• Free trial: No
• Digital: $175 per month
• Core: $175 per month
• Premium: $235 per month
• Optimum: $290 per month
• Ultimate: $325 per month

6. Freshdesk

Freshdesk is an omnichannel customer support platform designed to help businesses of all sizes manage their customer interactions efficiently. It integrates multiple channels such as email, phone, chat, and social media, offering a comprehensive help desk solution. Freshdesk is known for its ease of use, affordability, and extensive feature set, making it a strong contender for businesses seeking an Aircall alternative.

Freshdesk Features

• Ticketing system
• Multi-channel support
• Automation features
• Customer portals
• Knowledge management
• Ticket routing
• Advanced reporting features and analytics
• SLA management
• Community forums
• Customizable support portal

What Are the Main Differences Between Freshdesk and Aircall?

Freshdesk differs from Aircall in several key ways:

• Integrated help desk: Freshdesk combines ticketing with phone support, while Aircall is focused primarily on voice communication.
• SLA management: Freshdesk includes tools for managing service level agreements, which Aircall lacks.
• Community engagement: Freshdesk supports customer community forums, a feature not offered by Aircall.

Pros

• Affordable pricing with a free tier available
• Easy to set up and use
• Comprehensive help desk features with integrated phone support

Cons

• Limited advanced call center features
• Higher-tier plans may be required for more advanced functionalities

Best For

Small to medium-sized businesses looking for an affordable, integrated help desk solution.

Freshdesk Pricing

• Free trial: Yes, 21 days
• Free: $0 per user/month
• Growth: $18 per user/month
• Pro: $59 per user/month
• Enterprise: $95 per user/month

7. CloudTalk

CloudTalk is a cloud-based call center solution that caters to sales and support teams looking to improve productivity and customer satisfaction. It provides a comprehensive suite of features designed to streamline communication and enhance customer interactions.

CloudTalk Features

• VoIP services
• Call recording and monitoring
• Skill-based call routing
• CRM integration
• Real-time analytics
• Call scripting
• Multi-language support
• Advanced call center features like predictive dialing
• Customizable call flows
• Call scripting tools

What Are the Main Differences Between CloudTalk and Aircall?

CloudTalk stands out from Aircall in several key areas:

• Advanced call center features: CloudTalk offers more sophisticated call center functionalities, such as predictive dialing and advanced IVR, which Aircall lacks.
• Customization: CloudTalk provides more options for customizable call flows and agent scripts.
• Multi-language support: CloudTalk is better suited for businesses that operate in multiple languages, offering more extensive support.

Pros

• Advanced call center features that enhance customer interactions
• Strong CRM integration for better customer management
• Highly customizable call flows and scripting tools

Cons

• Setup and customization may require additional time and resources
• Some features may be more complex to implement for smaller teams

Best For

Small to medium-sized businesses that require advanced call center functionalities and customizable workflows.

CloudTalk Pricing

• Free trial: Yes, 14 days
• Starter: $34/month
• Essential: $39/month
• Expert: $69/month
• Custom: Contact for pricing

8. Genesys Cloud CX

Genesys Cloud CX is an IT monitoring and analytics platform that enables IT teams to monitor performance, visualize metrics, and troubleshoot issues across different IT infrastructures. It provides a wide set of features, including log analytics, APM, network performance monitoring, and infrastructure management, among others which make it an attractive solution for IT teams looking to optimize IT operations.

Genesys Cloud CX Features

• Omnichannel support
• AI-driven customer engagement
• Workforce management
• Advanced reporting and analytics
• Predictive analytics
• Real-time and historical data insights
• CRM integration
• AI-driven predictive analytics
• Advanced workforce management tools
• Comprehensive omnichannel communication support

What Are the Main Differences Between Genesys Cloud CX and Aircall?

Genesys Cloud CX offers a more robust set of features tailored to large enterprises, including advanced AI and workforce management tools, which Aircall lacks. It also supports a broader range of communication channels, making it more comprehensive for businesses with complex customer service needs.

Pros

• Advanced AI and predictive analytics
• Comprehensive omnichannel support
• Strong workforce management tools

Cons

• Higher pricing tiers, better suited for larger enterprises

Best For

Large enterprises needing a powerful, AI-driven contact center solution with extensive omnichannel support.

Genesys Cloud CX Pricing

• Free trial: Yes, 14 days
• CX1: $75/user/month. Billed annually
• CX2: $115/user/month. Billed annually
• CX3: $155/user/month. Billed annually

9. Dialpad

Dialpad is a cloud-based communication platform that integrates voice, video, and messaging services. It is particularly known for its AI-powered features and seamless integration with popular productivity tools like Google Workspace and Microsoft 365.

Dialpad Features

• VoIP services
• AI-powered voice intelligence
• Unified communications (voice, video, messaging)
• Call recording and monitoring
• Real-time analytics
• CRM integration
• Video conferencing
• Real-time transcription with AI
• Integrated AI for sentiment analysis
• Seamless integration with productivity tools like Google Workspace and Microsoft 365

What Are the Main Differences Between Dialpad and Aircall?

Dialpad stands out from Aircall in several significant ways:

• AI capabilities: Dialpad provides real-time transcription and sentiment analysis, offering advanced communication insights.
• Unified communications: Dialpad integrates voice, video, and messaging, unlike Aircall, which focuses primarily on voice.
• Productivity tool integration: Dialpad’s strong integration with tools like Google Workspace makes it ideal for tech-savvy teams.

Pros

• Advanced AI-powered communication insights
• Unified platform for voice, video, and messaging
• Strong integration with popular productivity tools

Cons

• Requires time to explore and utilize all features
• May be complex for users only needing basic VoIP services

Best For

Small to medium-sized businesses looking for a modern communication platform with advanced AI capabilities and strong productivity tool integration.

Dialpad Pricing

• Free trial: Yes, 14 days
• Essentials: $95/user/month
• Advanced: $135/user/month
• Premium: $170/user/month

10. Twilio

Twilio is a cloud communications platform known for offering APIs that enable businesses to build custom communication solutions, including voice, messaging, and video. It is highly flexible and integrates well with a wide range of business tools, making it ideal for companies with specific, customizable needs.

Twilio Features

• Programmable voice APIs
• SMS and messaging APIs
• Video conferencing
• Global communication capabilities
• Security and compliance features
• CRM integration
• Highly customizable communication APIs
• Advanced global reach
• Extensive security and compliance tools

What Are the Main Differences Between Twilio and Aircall?

Twilio stands out from Aircall in several key areas:

• Customizability: Twilio’s API-driven approach allows for highly tailored communication solutions.
• Global reach: Twilio supports international communication with local numbers, providing broader coverage.
• Developer-focused: Twilio is built with developers in mind, offering advanced custom integrations that are beyond Aircall’s out-of-the-box features.

Pros

• Highly customizable platform suitable for diverse communication needs
• Strong global reach with local numbers and extensive international support
• Comprehensive security and compliance features

Cons

• Requires technical expertise for implementation
• Costs can accumulate depending on usage and customization needs

Best For

Large enterprises and developers needing a customizable, API-driven communication platform with strong global capabilities.

Twilio Pricing

Twilio has a complex pricing plan that would be better explained by their sales team.

11. JustCall

JustCall is a cloud-based phone system tailored for sales and support teams. It integrates seamlessly with popular CRMs and offers features like SMS automation, call tracking, and an auto-dialer, making it a comprehensive tool for businesses focused on outbound communication.

JustCall Features

• VoIP services
• Call recording and monitoring
• SMS automation
• CRM integration
• Auto-dialer
• Call tracking and analytics
• Multi-channel support
• Built-in SMS automation tools
• Auto-dialer for enhanced outbound calling
• Detailed call tracking tools

What Are the Main Differences Between JustCall and Aircall?

JustCall and Aircall both offer cloud-based communication solutions, but they differ in key areas:

• SMS automation: JustCall includes built-in SMS automation, a feature that Aircall does not offer.
• Auto-dialing: JustCall provides an auto-dialer for outbound calls, which is not available in Aircall.
• Call tracking: JustCall offers more detailed call tracking and analytics than Aircall.

Pros

• Strong SMS automation and auto-dialer features
• Detailed call tracking and analytics
• User-friendly interface

Cons

• May experience occasional call quality issues
• Setup for SMS campaigns may require additional time

Best For

Small to medium-sized sales and support teams requiring a cloud-based phone system with strong SMS automation and detailed call tracking features.

JustCall Pricing

• Free trial: Yes, 14 days
• Essentials: $19 per user/month
• Team: $29 per user/month
• Pro: $49 per user/month
• Pro Plus: $89 per user/month
• Business: Custom pricing

12. Phone.com

Phone.com is a versatile cloud-based communication platform designed for small to medium-sized businesses. It offers essential features like VoIP services, SMS messaging, and video conferencing, with a focus on affordability and ease of use. Phone.com also integrates with various CRM systems, providing businesses with streamlined communication tools.

Phone.com Features

• VoIP services
• Call recording and management
• Video conferencing
• SMS messaging
• CRM integration
• Customizable voicemail
• Built-in fax capability
• Advanced call routing for small business
• Lower pricing tiers suitable for small businesses

What Are the Main Differences Between Phone.com and Aircall?

Some of the main differences between Phone.com and Aircall include:

• Pricing: Phone.com offers more budget-friendly plans, making it accessible for small businesses.
• Feature set: Phone.com includes built-in fax and advanced SMS capabilities not found in Aircall.
• Customization: Phone.com provides more customizable options for voicemail and call management.

Pros

• Affordable pricing
• Comprehensive communication features
• Easy setup and use

Cons

• Lacks some advanced analytics tools
• Integration options are limited compared to Aircall

Best For

Small businesses and entrepreneurs looking for a budget-friendly communication solution with essential features.

Phone.com Pricing

• Free trial: Yes
• Basic plan: $12.74/user/month
• Plus plan: $18.69/user/month
• Pro plan: $27.19/user/month

13. 8×8 Contact Center

8×8 Contact Center is a robust solution designed to enhance engagement and collaboration across businesses. It supports multiple platforms like web and iPhone, making it accessible and versatile. This software is tailored to integrate with existing business tools, offering a streamlined experience for managing customer interactions.

8×8 Features

• Automatic call distribution (ACD)
• Call recording and monitoring
• IVR (Interactive Voice Response)
• Predictive dialing
• CRM integrations
• Real-time analytics
• Multi-channel communication support
• Integrated workforce management (WFM) tools
• Predictive dialer capabilities
• AI-powered speech analytics

What Are the Main Differences Between 8×8 Contact Center and Aircall?

While both platforms offer robust communication tools, here are the key differences:

• AI integration: 8×8 Contact Center provides AI-powered speech analytics, which is not available in Aircall.
• Workforce management: 8×8 includes integrated WFM tools, streamlining scheduling and performance monitoring, whereas Aircall does not offer this feature.
• Scalability: 8×8 is more suitable for large enterprises with complex needs due to its comprehensive feature set, while Aircall is often favored by small to mid-sized businesses for its simplicity.

Pros

• Comprehensive feature set including WFM and AI tools
• Strong integrations with popular CRM and communication tools
• Excellent scalability for growing businesses

Cons

• Can be complex to set up for small businesses
• Higher pricing may be a barrier for startups

Best For

Large enterprises and mid-sized businesses that require a comprehensive, scalable solution with advanced features like AI-powered analytics and workforce management tools.

8×8 Pricing

• Free trial: No

Custom pricing available upon request.

14. Grasshopper

Grasshopper is a virtual phone system designed for small businesses and entrepreneurs. It provides users with features like call forwarding, voicemail transcription, and business text messaging. It integrates with popular business tools, making it a practical solution for teams that need basic phone system functionalities without the complexity.

Grasshopper Features

• Voicemail transcription
• Call forwarding and transfer
• Business text messaging
• Extensions for departments or employees
• Custom greetings
• Toll-free numbers and vanity numbers
• Simplicity and ease of use for non-technical users

What Are the Main Differences Between Grasshopper and Aircall?

While both Grasshopper and Aircall serve as virtual phone systems, they cater to different types of users. Key differences include:

• User base: Grasshopper is more suited for freelancers and small businesses, while Aircall targets larger teams with more advanced needs.
• Features: Aircall offers more advanced call center features like CRM integration and analytics, which Grasshopper lacks.
• Complexity: Grasshopper is simpler and more straightforward, making it easier for non-technical users to set up and manage.

Pros

• Easy to use with a simple interface
• Affordable pricing for small businesses
• Provides essential business phone features

Cons

• Lacks advanced call center features
• Not ideal for larger teams or enterprises
• Limited integration options compared to competitors

Best For

Freelancers and small businesses that need a straightforward, easy-to-use virtual phone system without complex features.

Grasshopper Pricing

• Free trial: Yes, 7 days

Pricing available upon request.

15. OpenPhone

OpenPhone is a versatile business phone system designed to help teams manage communications with ease. It offers a streamlined interface and integrates with popular tools like HubSpot and Slack. OpenPhone is particularly suited for small businesses and freelancers who need a simple, cost-effective solution for managing calls and messages.

OpenPhone Features

• VoIP services
• Call recording
• Text messaging
• Integrations with CRM tools like HubSpot
• Shared phone numbers
• Voicemail transcription
• Shared phone numbers for team collaboration
• Simple integration with tools like Slack
• Automated voicemail transcription

What Are the Main Differences Between OpenPhone and Aircall?

OpenPhone differs from Aircall in several key aspects:

• Pricing: OpenPhone generally offers more affordable pricing plans, making it more accessible for small teams.
• Simplicity: OpenPhone provides a more straightforward user interface, making it easier for non-technical users to navigate.
• Integrations: While Aircall offers a broader range of integrations, OpenPhone focuses on essential tools that are crucial for small businesses.

Pros

• Affordable pricing, especially for small teams
• Easy-to-use interface
• Reliable call quality and text messaging

Cons

• Limited advanced features compared to Aircall
• Fewer integrations with enterprise-level tools

Best For

Small businesses, startups, and freelancers who need an affordable and easy-to-use phone system with essential features.

OpenPhone Pricing

• Free trial: Yes, 7 days
• Standard Plan: $19 per user/month
• Premium Plan: $33 per user/month

How to Choose the Right Aircall Alternative

When selecting an alternative to Aircall, it’s essential to consider your unique business needs, compare features and pricing, and evaluate the quality of customer support. This section will guide you through these critical factors to help you make an informed decision.

Assess Your Business Needs

Start by evaluating your business’s specific requirements. Consider factors like the number of agents, the volume of daily customer interactions, and the channels through which you communicate (e.g., phone, email, social media). Understanding these needs will help you identify the features and integrations that are crucial for your business, such as CRM integration, call routing, or multi-channel support.

Compare Features and Pricing

When comparing alternatives, it’s important to analyze the pricing structures and feature sets of each option. Look for solutions that offer the best value, balancing cost with the features you require. LiveAgent, for example, provides a cost-effective solution with a wide range of features, making it an attractive option for businesses of all sizes.

Consider Customer Support and Service

Customer support is a critical factor when choosing a software solution. Ensure that the alternative you choose offers reliable and accessible support. LiveAgent excels in this area by providing 24/7 customer support, ensuring that help is available whenever you need it. This level of service can be a significant advantage in maintaining smooth operations and addressing any issues that arise.

Conclusion

Choosing LiveAgent as an alternative to Aircall provides numerous advantages, including a comprehensive feature set, cost-effective pricing, and exceptional customer support available 24/7. While evaluating different options, it’s essential to consider your specific business needs, but LiveAgent stands out with its versatile offerings and affordability. This makes it a compelling choice for enhancing your customer service operations. Take the next step in optimizing your business communication by trying out LiveAgent with our 30-day free trial.

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